Winner CES 2026 · ISE 2026 · TMCnet 2026

AI CRM for Grocery & Drug Stores. A CRM for grocery stores that fills itself.

AI CRM is a CRM for grocery stores that fills itself: every shopper, catering client and office account who calls, writes, chats or fills a form becomes a contact, with the whole story on one record. Catering deals open on the first request and move as the customer acts, while your people keep the decisions.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI CRM · Every person

Every person

Everyone who leaves a name with an e-mail or a phone, on any channel, lands in one list with where they came from and their status.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Show me the catering clients who opened a quote this week.”

Lisa“Four catering clients opened a quote this week, sorted by health, with the open deal and the next step under each name.”

You talk. Lisa sets it up. Applied only on your yes.

How Grocery & Drug Stores use it

A school office orders sandwich trays every month; like other deli catering accounts, its people group into one company by their e-mail domain, with every order on it.

Before calling a regular catering client, the deli manager asks Lisa for a brief and reads one page of what was asked and sent.

A shopper asks the store to stop its mail; Lisa pauses every marketing step to her until you resume it.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Every person and company qualified from the conversations, health score with its WHY, gauges, photo, LinkedIn; nothing typed by your staff
Deals with stages, probability and expected close, created and moved by the events themselves: lead qualified → demo → quote → won
Tasks and to-dos assigned to your people, from the AI or by hand, with reminders; calls, meetings and notes logged on the record
Your own fields on contacts, companies and deals; saved views; tags and segments; record ownership
Pipeline forecast weighted by probability; win / loss review; "ask your pipeline" in plain language
Basic contacts and companies stay in every Front Office, this item adds the qualification, the pipeline and the forecast

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI CRM does, for every business ›

Works withAI Phone AI Webchat AI Web Forms AI Demo AI Quoting AI Booking AI Follow-up AI Tickets AI Returns & Warranty AI Calls Transcripts AI Marketing

What fills it

A CRM for grocery stores fed by every channel

Every channel writes it

A name with an e-mail or a phone, given on a call, a chat, a form or a mail, becomes a contact by itself, with the source on the row.

Catering deals that move

A deal opens when a client asks for a catering quote and moves as they open it or pay; a person decides LOST, never the machine.

Offices grouped as companies

People with a verified address at the same domain, such as a school or a law office that orders trays, become one company record.

Kinds of your own

Name the kinds of contact a store needs, such as shopper, catering client or supplier, and each person can belong to several of them.

A day at the store

Catering customer CRM moments, with nobody typing

Before the lunch rush

Sort by READY TO BUY: the clients who opened a quote or replied in the last two weeks come first, with the reason under each name.

A client gone quiet

Ask which catering quotes went silent for a week; the list comes back with each contact's health and the follow-up running for them.

Exports kept to managers

Imported lists wait in review until accepted one by one, and every export of customer data is for managers only, logged with its author.

Questions & answers

AI CRM for Grocery & Drug Stores: questions & answers

Why would a grocery store use a CRM?

To keep catering clients, office accounts and regular shoppers on one record, with grocery customer contact management that needs no typing. Every call, chat, mail and form writes itself onto the contact, so the deli manager sees what was asked and sent before picking up the phone.

How do contacts get into the CRM?

By themselves: anyone who gives a name with an e-mail or a phone on a call, a chat, a form or a mail becomes a contact, with the source kept on the row. Anonymous chats stay out, and a CSV import waits in Import review.

Can the CRM record phone calls?

With AI Phone added, a catering client's calls appear on their timeline beside the quotes and mail. Switch call recording on and each call keeps its recording and transcript in the call register; recording is off as shipped.

Do we have to move our old customer list first?

No. In this CRM for independent grocers, the first catering call or shopper's chat already starts the list. An old list can be imported as a CSV file whenever you like, and it waits in Import review until you accept each contact.

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