Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for Grocery & Drug Stores. An email responder for grocery stores and their pharmacy.

AI E-mail is an email responder for grocery stores that reads every mail sent to the store, the deli and the pharmacy, sorts it to the right desk and writes the answer from your own knowledge. You decide per desk whether Lisa sends alone or a person approves first, and pharmacy mail waits for the pharmacist.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Rule per desk

Email responder for grocery stores: who answers each desk, the response time and what goes on, real Zanus AI screen

Rule per desk

Each desk gets its own rule: Lisa answers and sends, Lisa writes and a person approves, or a person writes, with the response time set beside it.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Answer catering mail yourself; pharmacy mail always waits for the pharmacist.”

Lisa“Catering: Lisa answers and sends. Pharmacy: Lisa writes and the pharmacist approves before anything goes out. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Grocery & Drug Stores use it

A mail asks for a party platter for forty on Saturday; Lisa sorts it to the catering desk, where catering inquiry email replies wait ready to send.

A patient mails to ask if her refill is ready; the mail lands on the pharmacy desk for the team, never answered alone.

A supplier's invoice arrives at the manager's address; in the shared inbox for grocery stores, Lisa sorts it to Billing, away from the front desk.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

One desk each

An email responder for grocery stores, desk by desk

Catering answers itself

The catering desk can let Lisa answer and send: tray sizes, notice and pickup times come from your own pages, written in the customer's language.

Pharmacy mail waits for a person

On the pharmacy desk Lisa writes and the pharmacist approves, or a person writes and Lisa never does. A refill or a medication question is never answered alone.

Orders and complaints sorted

A mail about a missing item in a delivery lands on customer service with the order mentioned; the person at the desk reads the draft and sends it.

Never done by the AI

A request to cancel an order or change an address is never carried out by the AI: the thread goes to a person, with a copy to your escalation inbox.

The busy weeks

Pharmacy email answering when the mail piles up

Thanksgiving week

Turkey and side-dish orders pile up on the catering desk; say take the queue and Lisa opens Ready to send with the first answer already written.

A mail in another language

A shopper writes in Korean; Lisa reads it to you in English with its dates checked, and your answer goes back with the translation beside it.

Away from the store

Ask for a brief by text at eight, and what waited on the desks overnight reaches the manager's own mobile before the doors open.

Questions & answers

AI E-mail for Grocery & Drug Stores: questions & answers

Can AI answer our grocery store's email?

Yes. As an AI email assistant for grocers, Lisa reads every mail sent to the addresses you connect, finds the contact and writes the answer from your own knowledge. By default a person approves each answer from Ready to send; move a desk to Lisa answers and sends once you trust her answers.

Does the AI answer pharmacy questions by email?

Not alone. Set the pharmacy desk so Lisa writes and the pharmacist approves, or so a person writes. A refill request or a question about a medicine is then always answered by your pharmacy team, with Lisa's summary of what the patient wants.

Can we keep our current mailbox?

Yes. Connect it whole, with every folder as you know it, or forward a copy and keep your provider as the archive. Only the folders you allow are read, and every read Lisa made is listed for the store.

Will the AI cancel or change an order by email?

No. Cancel my order or change my address is never done by the AI. The thread goes to Needs human, with a copy to your escalation inbox, and a person at the store decides what happens.

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