ZANUS FRONT OFFICE FOR ORDER DESK — AI E-MAIL

An inbox that answers “where is my order” itself — on your rules.

Where is my order, wrong item received, cancel before it ships, photos of a dented box, a dealer asking for a credit on a short shipment: the order-desk inbox is answered from your order data and your written policies, in the customer’s language, with the label attached when a return is due. Anything disputed, out of policy or safety-related is routed to the right person with a draft ready for approval. Emails are in the plan without limit.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

AI E-mail — department inboxes, MY INBOX, the thread and the AI reply

The real Mail menu: department inboxes on the left, the thread in the middle, the AI reply on the right.

What it does

Answers the routine

Status, return window, how to exchange, where the label is, when the refund posts as your system shows it — replied in minutes.

Routes the exceptions

Chargeback threats, damaged goods over your threshold, out-of-window requests, safety reports — to the right desk, thread summarized, draft ready.

Continues the conversation

The email AI knows the call and the chat of the same customer — no “please send your order number again” loops.

Inside AI E-mail — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

AI E-mail — the mailbox — The mailbox everybody knows: department inboxes, MY INBOX, the thread and the AI reply beside it.

Start free — see it on your own business7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Keep Gmail or Outlook. Reply from Front Office.

Each person forwards a copy of his mailbox to his Front Office address and reads and replies in Front Office; a copy stays in his own mailbox; replies go out from your company’s own domain. Nothing to migrate, nothing to cancel.

Your addresses, your domain — customers see nothing change
A copy always stays in the person’s own mailbox
A direct connection to Microsoft 365 and Gmail is coming

Mail forwarded from your existing mailbox, answered in Front Office

AI RESPOND — the whole reply written from the thread, the history and the knowledge

AI RESPOND — the whole reply, written for you

Lisa writes the reply from the thread, the customer’s history and the company’s knowledge; the person reads it and sends. Ask for changes in plain words. The same knowledge base answers the phone and the chat — one truth on every channel.

Summarise a thread, translate it, read it aloud
“Make a quote for 5 units at 10% discount and attach it” — done, inside that person’s discount authority; above it, the quote waits for approval
Per department: AI drafts and a person approves · AI answers alone · people only

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Can it send without approval?

Only what you allow. Routine answers from real order data and approved policy can go out automatically; everything you mark sensitive — refunds outside policy, disputes, goodwill credits — waits for one click from your team.

Do we keep our orders@ address, and which plan?

Yes. Connect your existing mailboxes; the AI drafts and sends from them under your rules, and every message stays in your inbox and on the customer’s record.

Try it free on your own business. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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