Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for Order Desks. An AI email responder for order inboxes and POs.

AI E-mail is an AI email responder for order inboxes: Lisa reads every mail sent to orders@ or sales@, attaches it to its contact and writes the answer from your knowledge, in the customer's language. A purchase order opens a case on Orders & quotes by itself, and a request to cancel or change an address waits for a person.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Orders by e-mail

AI email responder for order inboxes: a purchase order by e-mail opens a case in Orders & quotes, the mail keeps a chip

Orders by e-mail

A purchase order that arrives by e-mail opens a case on Orders & quotes by itself, and the mail stays on the desk with a chip.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“On the orders desk, Lisa writes and a person approves every reply.”

Lisa“Orders desk set to Lisa writes and a person approves; every draft waits in Ready to send. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Order Desks use it

A buyer mails a PO with its number in the subject; a case opens on Orders & quotes and his next mail lands on it.

A customer writes to cancel an order; the thread goes to Needs human with a copy to your escalation inbox.

A distributor writes in Spanish about a short shipment; the mail is read to your clerk in her language and answered with the translation beside it.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

The orders inbox

Order email automation, desk by desk

Read and attached

Every mail sent to the orders address is read, attached to its contact and summed up in one line: what the customer wants and what was already done.

Purchase orders sent on

A PO number in the subject or an order attached opens a case on Orders & quotes, where the lines are read and checked before any quote.

Drafted, then sent by a person

The reply waits in Ready to send in a yellow box. Your clerk changes a word if needed, then Send and next opens the following mail.

Changes held back

Cancel my order or ship it elsewhere: the AI never does it by mail, and the thread waits in Needs human for someone to decide.

Ready in 2 minutes

Connect the orders inbox in 2 minutes

Add the address

Add orders@ or sales@ and the desk each one lands on; your existing mailbox stays as it is, and only new mail comes in.

Choose who answers

Tell Lisa whether the orders desk answers alone or waits for a person; she shows the change before and after and applies it on your yes.

Set the clock

Pick the response time after which an order mail counts as overdue, and who the thread goes to when nobody takes it.

Read the drafts

Run it free on your own order mail for a week, with no credit card, and read every answer Lisa prepared, sent or held.

AI E-mail for Order Desks, trade by trade

By industryDistributors Retail Stores Consumer Brands Manufacturing Restaurants Grocery & Drug Stores Agriculture E-commerce Hardware & Electronics Software & SaaS Travel Agencies Aerospace & Aviation

Questions & answers

AI E-mail for Order Desks: questions & answers

Can an AI answer the orders inbox?

Yes. Lisa works as the orders inbox AI: each mail to the orders address lands on its desk, attached to its contact, with an answer already written from your knowledge. Per department you choose: Lisa answers and sends, Lisa writes and a person approves, or a person writes.

What happens when a purchase order arrives by e-mail?

It is routed for you. With purchase order email routing, a PO number in the subject or the files attached opens a case on Orders & quotes, where the order is read and checked. The mail stays on the desk with a chip, and the buyer's next mail lands on the same case.

Can an e-mail make the AI cancel or redirect an order?

Never. A mail asking to cancel an order or change an address goes to Needs human, with a copy to your escalation inbox, so a person decides and answers. An unclear reply gets one polite question first, then a person.

How does the desk know a mail is overdue?

Each department sets after how long an unanswered customer mail counts as overdue, four hours by default, in working hours or around the clock. Overdue lists those threads, and Unassigned shows what nobody has taken yet.

Can the whole team share the orders inbox?

Yes. It is a shared inbox for order teams: everyone on the desk works one list, a manager assigns a thread, a clerk takes it over so Lisa stops writing on it, and Release to AI hands it back. Nobody answers the same customer twice.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Order Desks ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.