AI Front Office for Order Desks. The AI receptionist for order desks, from call to tracking.
Zanus AI is an AI receptionist for order desks that answers the order line, the website chat, the orders inbox and the forms, then finishes the job: the order status, a new shipping address, a payment link sent again, a purchase order read and checked. Every return and every price change waits for your yes.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Supports
Helps your team
You talk. Lisa sets it up.
You“Order calls go to the AI first; billing questions ring the billing desk.”
Lisa“Orders department set to AI first, with billing questions transferred to the billing desk whenever someone there is free. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All applications ›
Who reaches you
The people the AI answers for you
- Customers asking where their order is and when it arrives
- Buyers who e-mail a purchase order as a PDF or a spreadsheet
- Callers who need a new shipping address before the order leaves
- Account customers who lost the payment link for an order
- Owners of a faulty product who want a repair or a return
- Parts buyers asking whether an item is in stock or on back order
The whole desk
What an AI receptionist for order desks does on every channel
One AI answers the order line, the chat, the orders inbox and the forms, and each request ends on the record where your team works.
Order status on the first ring
A customer asks where his order is. The AI finds it on the record, says where it stands and e-mails the tracking number with the carrier's page.
Purchase orders read once
A PO arriving by mail as a PDF, a document, a spreadsheet or plain text is read line by line against your catalog, then put through five checks in code.
Address changes before dispatch
On the phone, a new shipping address is written on the order while the caller is still there, as long as the parcel has not left.
Payment links sent again
A buyer who lost the link gets it again at the address on the quote, and hears from the record whether his payment arrived.
Returns opened, never approved alone
The AI sends the troubleshooting first; a product that must come back lands as Pending until your returns lead approves it.
Order problems on one list
A missing part, a wrong item or a damaged box becomes a ticket with the customer's own words and the details your desk requires, whatever the channel.
A day at the desk
The order desk's day, from the first call to the last parcel
7:40 a.m., the overnight POs
Three purchase orders came in by mail overnight. Two passed all five checks and wait as quotes; the third is held because one part number is not in your catalog.
10 a.m., where is my order
A contractor calls about yesterday's order. The AI sees it on Shipping, says so, and tells him the tracking number went to his e-mail.
Noon, the wrong address
A buyer realises his order is addressed to his old warehouse. Before it ships, the AI changes the ship-to during the call on the same order record.
2 p.m., the lost payment link
An account wants to pay the quote it accepted last week but cannot find the mail. The AI sends the link again to the address on the quote.
4 p.m., the faulty unit
A customer says his pump still leaks after the steps you sent. The return lands as Pending with the issue in his words, and your lead approves it.
9 p.m., the late order form
An order request form arrives after closing. The reply leaves on the spot in the sender's language, and a draft quote opens on Orders & quotes for Sales to price.
Real screens
Inside the order desk software, screen by screen
Real Zanus AI screens with demo names and figures: the calls, the purchase orders, the paid orders, the order problems and the returns of a working day.
Weigh the options
A clerk on the order line, an answering service, voicemail or Zanus AI
| What the order desk needs | A clerk on the order line | An answering service | Voicemail and a shared inbox | Zanus AI |
|---|---|---|---|---|
| Where is my order, at 8 p.m. | Closed until morning | A message taken, no answer given | A voicemail to call back | Answered from the record:: the stage said, the tracking e-mailed |
| A purchase order by mail | Retyped line by line | Not something they handle | Waits in the inbox | Read once, five checks in code:: a failed check asks one question |
| A new shipping address | Changed if the clerk is free | Passed on as a message | Heard the next day | Changed during the call:: before the order ships |
| The lost payment link | Found and resent by hand | A note for the office | A callback request | Sent again on the call:: to the address on the quote |
| A faulty product | A form, then a chain of e-mails | A message for the returns team | Lost among the mail | Troubleshooting first:: the return waits for your yes |
What goes to a person
What the order desk keeps for its own people
Every return
A return the AI accepts waits as Pending until a person approves it. Rejecting one sends nothing, so your desk tells the customer in its own words.
Every change to the money
A buyer who asks for a better price, a bigger quantity or other terms gets a revision for your yes; it never leaves alone, whatever the ceiling.
Cancellations and address changes by mail
An e-mail asking to cancel an order or ship it elsewhere goes to Needs human with a copy to your escalation inbox; the AI never carries it out.
Questions the record cannot answer
When the order record and your knowledge hold nothing on it, the AI says so plainly and offers a person or a ticket, instead of guessing a date.
Ready in 2 minutes
Set up the order desk automation in 2 minutes by talking to Lisa
Give Lisa your website
She reads your pages, products and policies, then asks who handles orders, returns, billing and shipping, your hours and your customers' languages.
Connect your catalog
Connect your online store, load the articles of your inventory, or both: the AI quotes and answers only from what is listed there, at those prices.
Set the desk's rules
Choose the call handling of each department, AI only, AI first or your people first, then which quotes may leave alone under a ceiling and where each type of product returns.
Start the free trial
Run the desk on your own orders for 7 days with no credit card, then read every call, purchase order and return it handled.
Order Desks in your trade
By industryDistributorsRetail StoresConsumer BrandsManufacturingRestaurantsGrocery & Drug StoresAgricultureE-commerceHardware & ElectronicsSoftware & SaaSTravel AgenciesAerospace & Aviation
Questions & answers
Questions order desks ask about an AI receptionist
What is an AI receptionist for order desks?
It is an AI that answers the order desk's phone, website chat, orders inbox and web forms, and finishes the routine work while the customer is still there: where the order stands, a new shipping address before dispatch, a payment link sent again, a purchase order read against your catalog. Returns and exceptions go to your people, with the details attached.
Is an AI receptionist replacing the order clerks?
No. It answers the calls your clerks cannot reach and hands back the ones that need a person. At an order desk, most missed calls come early, late, at lunch or while every clerk is busy with another customer. In those moments, AI receptionists such as Zanus AI answer every call, finish the routine requests and pass returns, price changes and exceptions to your clerks.
Can an AI answer where is my order calls?
Yes. On the phone the AI finds the order on its record and tells the caller where it stands, such as paid, shipping or delivered. The tracking number goes by e-mail with the carrier's tracking page, as your shipping desk typed it, and when the record holds no answer the AI says so and offers a person.
Can the AI read purchase orders sent by e-mail?
Yes. A purchase order sent as a PDF, a document, a spreadsheet or plain text is read once for the buyer, the PO number, the ship-to and every line against your catalog. Five checks run in code before a quote exists, and a failed check holds the order on Inbound with one plain question for your desk.
Can customers change the shipping address with the AI?
On the phone, yes, before the order ships: the AI changes it during the call, on the same order record your team works from. By e-mail, a request to change an address or cancel an order is never carried out by the AI; the thread waits in Needs human with a copy to your escalation inbox.
Can the AI send a payment link again?
Yes. A customer who lost the link asks on the phone and the AI sends it again to the address on the quote. Asked whether the payment went through, it answers from the record, and once the payments reach the total the invoice, the paid order and the packing list go out by themselves.
Will the AI approve returns on its own?
No. A return the AI accepts on the phone or in the chat waits as Pending until a person approves it, and rejecting it sends nothing. A price change a buyer asks for waits for your yes too: the AI collects the details and writes the e-mails, and your desk decides.
Where do the orders live?
On one record in Orders & quotes, from the request to the delivery: Inbound, Awaiting your yes, Quotes sent, Paid, Shipping, Delivered and Closed. It does not replace your order management system: your connected store and the articles of your inventory supply the products and prices, and an article list can be imported from a CSV file of the system you use today.
Which businesses run an order desk?
Any company that sells and ships: distributors and wholesalers, manufacturers, consumer brands, retailers and grocers, hardware and medical device makers, farm suppliers and a dealer's parts counter. Each one sets its departments, its catalog, where returns ship and how much may leave without a person's yes.
Can the AI handle order calls in other languages?
Yes. AI Phone answers in the caller's language and the website chat speaks 40 languages. A purchase order is acknowledged in the buyer's language, and the tracking e-mail reaches each customer in his own, so one desk serves buyers abroad without a second team.
How much does an AI order desk cost?
Zanus AI is priced per company, never per seat, so the order clerks, the shipping desk and the returns lead share one subscription. You choose the modules the desk needs; the plans are on the pricing page, and the free trial runs 7 days on your own orders with no credit card.
How long does it take to set up?
The AI answering service for order desks takes its first order call in 2 minutes. Give Lisa your website, connect your store or load your articles, and tell her who handles orders, billing and returns. Return addresses, the price rule for printed POs and the calling hours are refined while the orders come in.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.