ZANUS FRONT OFFICE — WHERE IS MY ORDER, ANSWERED
Next-generation AI for your business. Try it free on your own business. No credit card.
“Where is my order?” answered in seconds — the return filed in the same chat. ZANUS AI Front Office for the Order Desk is the AI order line, returns desk and RMA clerk for anyone who ships things: a retailer, a distributor, a device maker, a grocer, a dealer’s parts counter. It answers “where is my order” on phone, website chat, email and web forms from your real order and shipment data, opens the return, exchange or warranty claim with the details already captured, checks your policy window, sends the label and the status updates, and quotes the replacement part. Exceptions — damaged, disputed, out of policy, high value — go to a person with the story attached. Nights, weekends and peak season included. No invented products, prices or delivery dates: no source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your order desk does today.
The same Front Office, read through the order desk’s eyes. Each function below is a page of its own, in the words of this job — enable what your plan includes, add more when the volume grows. No IT project. Comparing options? See the comparison →
Every morning: last night’s status questions, returns opened, labels sent — and the exceptions that need a person today: damaged, disputed, out of policy.
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AI PhoneThe order line answered from the first ring, 24/7 — real shipment status read out, the return started on the call, the exception transferred with context, hang-ups called back.
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AI Chat & VoiceWebsite chat and voice that finds the order, says exactly what the tracking shows, explains the policy as written — and opens the return or exchange in the conversation.
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AI AvatarA lifelike face that greets customers on your site, explains what happens after a return is opened and walks them through the warranty claim, step by step.
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Setup & How-to GuidesInteractive setup, unboxing and repacking guides narrated by AI — the how-to that prevents the return, with live Q&A from your approved knowledge.
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Return & Claim FormsReturn requests, warranty claims and damaged-delivery reports worked in minutes — photos requested, eligibility checked, label sent; affected-order lists contacted proactively.
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Customers & OrdersThe customer and their orders recognized: every call, chat, email, return and claim in one timeline — households and accounts linked, your return rules applied.
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AI E-mailThe orders@ and returns@ inboxes read, sorted and answered from real order data and written policy; disputes, refund exceptions and safety reports routed to a person.
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Replacement QuotesReplacement-part, out-of-warranty repair and re-order quotes from your real price list — sent as a clean document, accepted with one click.
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Return Follow-upLabel about to expire, exchange item not chosen, “did the replacement arrive well?”, the consumable due again — on schedule, stopped when a person should call.
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Delivery & Pickup SlotsDelivery windows, return pickups, counter collections and warranty technician visits booked in the conversation — failed deliveries rescheduled, calendars synced.
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Order-Desk TrainingSeasonal hires drilled on your return policy and the difficult calls before their first shift; a team assistant at the counter and in the warehouse.
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Returns & RMAReturns, exchanges and warranty claims opened complete, eligibility checked against your policy, labels sent, status updates, exceptions to a person — nights and weekends included.
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Returns ForecastPeak load next month and return rates by product and reason — from the conversations the AI handled, always with the WHY.
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Accounts & CarriersWholesale accounts, dealers, resellers, carriers and suppliers mapped as organizations — who orders, who returns, whose returns are spiking, who is going quiet.
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Add AI to what you haveYour shop, ERP, order-management, warehouse and carrier systems stay the record — the AI reads the status you authorize and writes the return back.
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ProtectionDaily caps on every AI resource: a script hammering your order-lookup widget costs a capped, known amount — repeat-return patterns flagged for a person, shoppers see courtesy.
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What happens to every inquiry — in your business
A call at 8:50 PM about a package marked delivered, a chat during the holiday sale, an email with photos of a dented box, a dealer’s return form — a shopper, a buyer, a receiving clerk. Any hour, in any of 40 languages.
Where the order is, when it shipped, what the return policy says, how the exchange works, what the warranty covers as written — from your real order data and your published policies only. No source, no claim.
Which order, which item, which reason, inside or outside the window, refund or exchange, first return or repeat — and which cases your rules send to a person: damaged, disputed, high value, safety-related.
Open the return, exchange or RMA complete, send the label or instructions, book the pickup or the new delivery window, quote the replacement part, transfer the exception with the story whispered in, call back the hang-up.
Status updates as the return moves, the label about to expire, the exchange item not yet chosen, “did the replacement arrive well?”, the re-order due — on schedule, until done. A reply alerts a person.
Every touch on the customer’s front-office record, the return written back to your order system. Every morning a briefing: what was handled overnight, which exceptions need a person, which product keeps coming back.
AI-driven end to end. A person wherever your rules require it. Refund exceptions, disputes, suspected fraud, damaged or high-value goods and anything safety-related wait for your people; the routine — status, returns in policy, labels, updates — the AI handles and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your customers
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Sarah, this is BrightHome Appliances: your order is out for delivery today between noon and 4.”
- “Hi David, this is Oak & Vine Home about your return: your label is ready. Would you like a courier pickup Tuesday, or will you drop it at the store?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same job, in the words of your industry
Businesses that name this job most often — each with its own complete Front Office set, written in its vocabulary.
Questions, answered
Will it approve returns or refunds it should not?
It applies your policy exactly as written — window, condition, category rules, who pays the shipping — and routes anything outside it to a person: late, damaged, disputed, high value, a repeat pattern, anything touching safety. The AI does not grant goodwill, argue a chargeback or promise a refund date your system has not recorded. No source, no claim.
What happens to our order and customer data?
The AI reads only the order and shipment fields you authorize through Connectors; card numbers and payment disputes stay in your payment system and with your people. Your Front Office runs on a private data-processing environment dedicated to your business; your data never trains public models and is never shared. Organizations whose compliance requires an isolated environment with specific certifications ask for a private environment — available on request.
Does it replace our shop, ERP, order system or helpdesk?
No. It sits in front of them: the AI answers, opens the return and follows up, then writes the result back through Connectors — webhooks and API, native calendar sync. Orders, stock and payments stay in your systems of record. Your helpdesk you can keep and sync, or retire — cases, statuses and history are included.
Try it free on your own business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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