Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Webchat for Order Desks. An order status chatbot that answers from the record.

AI Webchat is an order status chatbot for your website that answers by text or voice, in the visitor's language, only from what the order record and your knowledge hold. It says where an order stands without inventing a tracking status, files a problem as a ticket and hands the visitor to a person when asked.

TRY AI WEBCHAT FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Webchat · Answers

Order status chatbot: the visitor's question answered in writing as it arrives, from your own pages and knowledge

Answers

The chat greets the visitor by the page she is reading and writes its answer from your own website and knowledge, never a guess.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“In the chat, never promise a delivery date; say what the record shows.”

Lisa“A rule for the website chat: no delivery date promised, only the stage the order record shows. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Order Desks use it

A shopper asks at midnight whether her order shipped; the chat reads the stage on the record and says the tracking was e-mailed.

A buyer types that a box arrived without its cable; the chat collects the details and files a ticket for the order desk.

A visitor asks for a person about a damaged delivery; the request lands in the Mail queue with the whole conversation.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Text and voice in one widget on your site, the visitor types or talks; the AI answers in their language
Knows the page the visitor is on and answers from your pages, files, prices and rules
Shows pictures and product screens while it talks; opens the right page of your site and continues there
Captures the lead with a verified e-mail; books appointments from your live calendar; offers your AI Demo
Your people take over any chat live in one click, with the context, not a transcript to read
Instant barge-in: the visitor interrupts and the AI stops; echo and background noise filtered
Optional AI Avatar: the same assistant with a face that talks
Every conversation on the customer's record; chat analytics per page and topic; sessions exportable
Installs with one line on any site, Shopify, WordPress, custom; the widget is yours to brand

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Webchat does, for every business ›

Works withAI Booking AI Avatar AI Demo AI Quoting AI Tickets AI Returns & Warranty AI CRM

Order questions

Website chat for order questions, answered from the record

Where it stands

The visitor asks in her own words and the chat says the stage the order record shows, without a date the record does not carry.

Shown, not described

Asked which model or part is which, the chat holds up the real picture from your website, over the page on phones and inside its window on PCs.

A problem becomes a ticket

A short delivery or a wrong colour is filed as a ticket with the whole conversation, so the desk reads it as the customer wrote it.

A person when asked

A visitor who wants a human lands in the queue that needs a person, with the conversation attached, instead of a closed chat window.

Ready in 2 minutes

Put the order status chatbot on your site in 2 minutes

Paste one line

The script goes once in your site theme, and every page gets the chat on phones, tablets and PCs, in the look you choose.

Tell Lisa the rules

Say what the chat may tell about orders and what it must never promise; each rule is shown before and after and applied on your yes.

Choose the hand-off

Decide which order questions become a ticket and which reach a person, so the desk only gets the conversations that need it.

Read the first week

Seven days free with no credit card: read every session the chat held, with what each one produced, an answer, a quote request or a ticket.

AI Webchat for Order Desks, trade by trade

By industryDistributors Retail Stores Consumer Brands Manufacturing Restaurants Grocery & Drug Stores Agriculture E-commerce Hardware & Electronics Software & SaaS Travel Agencies Aerospace & Aviation

Questions & answers

AI Webchat for Order Desks: questions & answers

What is an order status chatbot?

A website chat that tells a customer where an order stands without a person. AI Webchat works as a chatbot for order inquiries by text or voice in 40 languages, from what the order record and your knowledge hold, and when they hold nothing it does not guess: the question goes to your team.

Can the chatbot give a tracking status?

As an AI chatbot for order tracking, it says the stage the record shows, such as paid, shipping or delivered, and that the tracking number was e-mailed with the carrier's page. It never invents a tracking status or a delivery day the record does not hold.

Can customers report an order problem in the chat?

Yes. The chat collects what happened, the order and the product, then files a ticket with the conversation turn by turn on it. The answer comes back in the chat while the visitor is still there, or by e-mail.

Can a buyer get a quote from the chat?

Yes. A visitor who asks for a price gets a quote drafted from your catalog while he is there; it waits under Awaiting your yes, or leaves by itself under the ceiling you set for catalog quotes.

How is the chatbot added to our website?

One line of code in your site theme, pasted once, puts the chat on every page. The Website chat page then shows it as installed, and Lisa sets the greeting, the colors and the label with you by talking, in 2 minutes.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Order Desks ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.