ZANUS FRONT OFFICE FOR ORDER DESK — AI CHAT & VOICE

Website chat that opens the return — not a deflection bot.

Shoppers ask the website what they would ask the counter: where is my order, can I return this, how long do refunds take, does the warranty cover this, can I exchange for another size. The AI answers from your real order data and your published policies, in text or real voice, in 40 languages — and opens the return, exchange or claim right there, label included. Anything out of policy is handed to a person when your rules say so.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

Chat — every website conversation, live and past

The real Chat menu: every conversation lands in the same dashboard as calls and emails.

What it does

Finds the order, answers the status

Order number plus email or postal code; the AI reads the shipment status you authorize and says exactly what it shows — nothing more.

Return opened in the conversation

Item, reason, photos, refund or exchange, label or drop-off instructions sent — without a form to fill in or an email to wait for.

Grounded answers only

The claim guard blocks any statement without a source: no invented delivery date, no invented price, no policy remembered wrong.

Inside AI Chat — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own business7 days · no credit card · nothing to install. Give it your website and it is yours to test.

It closes, then hands over clean

The chat gives product answers, runs the demo, builds the quote and books the meeting. Your staff only handles the "needs human" queue.

Full funnel in the chat window
Instant handover with full transcript
Auto dark / light theme, your branding

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Can the chat see a customer’s payment details?

No. It works on the order and shipment fields you authorize through Connectors and on your approved policies. Card numbers and payment disputes stay with your payment system and your people.

How does it handle the shopper whose package shows delivered but is not there?

Your rules: open the missing-delivery claim with the carrier details, ask for the delivery photo, offer a callback from your team, or hand over live to a person on duty with the transcript.

Try it free on your own business. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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