AI Tickets for Order Desks. A help desk for order issues, one ticket each.
AI Tickets is a help desk for order issues: a missing item, a wrong part or a damaged box reported by phone, chat, e-mail or form becomes a ticket with the whole conversation on it. The AI answers from your knowledge when it is sure enough, and otherwise the ticket waits for your desk.
TRY AI TICKETS FREENo credit card · Ready in 2 minutesReady to buy? See plans & pricing ›
7 days free · per company, never per seat · nothing to install
Ticket open
Open a ticket to see the customer identified, a link to his full history and the conversation in his own words.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Promise order-issue customers an answer within two working hours.”
Lisa“Orders department promise set to two working hours; customers hear it at the open and read it in the confirmation e-mail. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Order Desks use it
A buyer calls at 8 p.m. about a box short of two parts; the ticket opens with the call's transcript and Listen.
A customer already has an open case about the same order; the AI quotes it to him and no second ticket opens.
Two mails about one wrong delivery arrive from the same buyer; the clerk merges them and both conversations are kept.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
Order issues
Order issue tickets with the conversation beside the answer
The customer identified
His contact, his company, his reference, the product he named and his earlier tickets are on screen before anyone reads a word.
What must be asked first
On each department you write the questions to settle, such as the order or the serial, and the AI asks them once before a ticket opens.
An answer proposed
The AI writes the reply from the conversation and your instructions; your clerk changes it, signs it and picks Send or Send and close.
An internal note
A line for the colleague who ships the replacement on missing item tickets, kept in the ticket's history, that the customer never sees.
Ready in 2 minutes
Open the help desk for order issues in 2 minutes
Your channels
Each channel the desk uses, AI Phone, AI Webchat, AI E-mail or AI Web Forms, opens tickets in the same list, so order support ticketing runs on one screen.
Your knowledge
Your website, files and rules are what the AI answers tickets from, so the return window and the shipping cut-off come from you.
Your rules
In Tickets settings choose who answers per department, how sure the AI must be, the reply-time promise and the signature.
Your trial week
Start the free trial, 7 days with no credit card, and read the order tickets the AI answered and the ones it held.
AI Tickets for Order Desks, trade by trade
By industryDistributorsRetail StoresConsumer BrandsManufacturingRestaurantsGrocery & Drug StoresAgricultureE-commerceHardware & ElectronicsSoftware & SaaSTravel AgenciesAerospace & Aviation
Questions & answers
AI Tickets for Order Desks: questions & answers
What is a help desk for order issues?
One list where every order problem becomes a ticket, so none is lost in an inbox or a phone log. AI Tickets opens it from a call, a chat, an e-mail or a web form, with the customer identified and his earlier tickets beside it.
Does the AI answer order tickets by itself?
Only when it is sure enough. In this AI help desk for order desks, each department sets how sure the AI must be, and who answers: the AI alone, the AI proposing and a person sending, or one person. Below the bar, the ticket waits in Manual review.
Will customers know when the desk will reply?
Yes. At the open the AI tells the customer when to expect the answer, counted from the department's hours, and the confirmation e-mail says it too. An order ticket that runs past the promise is flagged in the list, and the clerk who holds it hears about it.
Can two reports of the same problem become one ticket?
Yes. Merge joins two tickets of the same person about the same thing, keeping both conversations, and a second ask in the same call, chat or mail thread lands on the ticket it opened, never on a duplicate.
Does the AI say a ticket is open before it exists?
Never. The AI tells a customer his ticket is open only once the record exists, and the confirmation e-mail carries its number. A customer whose case is already open hears it quoted instead.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Order Desks ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
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Try it free on your own business — no credit card, per company, never per seat.
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Or call +1 (954) 736-3939 — the AI answers.