ZANUS FRONT OFFICE FOR ORDER DESK — RETURNS & RMA

The return opened complete, the label sent — nights and weekends included.

A return request at 9 PM, a warranty claim with photos of a cracked housing, a dealer’s parts desk reporting a wrong part, a grocer’s shopper with a spoiled delivery: the AI identifies the order, checks the reason against your policy as written, opens the return, exchange or RMA with everything it needs, sends the label or instructions, routes what your rules say to a person and keeps the customer informed until it is closed.

Start free

Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Order, item, serial number, reason, photos, refund or exchange, pickup address — captured in the conversation, no email ping-pong.

Eligibility on your rules

Inside the window and in policy: label sent. Outside, damaged, disputed, high value or a repeat returner: routed to a person with the transcript.

Status updates sent

Label sent, package received, inspection done, refund or replacement processed as your system records it — the customer told each step.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own business7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A customer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That customer stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI approve refunds or exceptions?

It applies the policy you wrote and files the case; it does not decide exceptions. Anything late, damaged, disputed, high value, suspected fraud or safety-related goes to a person — complete, so the decision takes one look instead of four emails.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own business. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

Start free

VIEW ALL NEXT❯