ZANUS FRONT OFFICE FOR RESTAURANTS — REQUESTS & COMPLAINTS

Requests that file themselves — and reach the manager, not the sticky note.

A cold entrée complaint at 9 PM, a takeout order missing an item, a lost jacket, a gift card that will not load, an office changing tomorrow’s headcount, a guest reporting they felt ill after dinner: the AI identifies the guest, files the request with everything it needs, routes it to the right person — manager on duty, chef, events manager, catering coordinator, owner — and keeps the guest informed until it is closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Guest, location, date and time of the visit, order number, what exactly happened — captured in the conversation, no callback to ask again.

Routed by your rules

Complaints to the manager on duty, catering changes to the coordinator, lost items to the host, illness reports to the manager immediately — with the transcript.

Status updates sent

The guest hears when the manager has called, the missing item was credited or the jacket was found — automatically.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own restaurant7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A guest with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That guest stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI decide comps, refunds or how an incident is handled?

Never. It files, routes and informs. Every comp, refund and food-safety decision is the manager’s; the AI makes sure the request arrives complete and immediately, and that the guest is not left wondering.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own restaurant. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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