Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for Restaurants. Guest complaint management for restaurants, one ticket each.

AI Tickets brings guest complaint management for restaurants into one list: a complaint by phone, chat, e-mail or web form becomes a ticket with the whole conversation, the guest identified and a reply-time promise. A lost-scarf request can be answered from your knowledge, while every department you reserve for a person waits for the manager.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Tickets · Rule per department

Guest complaint management for restaurants: who answers in each department and its promise, real Zanus AI screen

Rule per department

Lost and found can be answered by the AI when it is sure, while complaints go to the manager; each department keeps its own promise.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Complaints: no AI answers, and the manager signs every reply.”

Lisa“Complaints department: one person answers, the AI writes no reply, and the promise is four working hours. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Restaurants use it

A takeout guest e-mails about a missing side; the ticket keeps her message and waits for the manager on duty.

A guest calls about a scarf left on a chair, and the ticket opens with the call's transcript for the host team.

A diner writes that he felt unwell after dinner; the ticket is marked Urgent in a department only managers answer.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

One list

Restaurant complaint tracking from every channel

Every channel, one queue

A cold entrée reported by phone, a missing side by e-mail and a lost jacket by chat land in one list, each marked with its channel.

A promise kept

The guest is told when to expect the reply from the department's hours, and a ticket past the promise is marked for the manager.

Priority and who holds it

Normal, High or Urgent on every ticket, handed to a colleague with one selector, so the list shows who owns each diner's problem.

2 minutes

Set up guest complaint management for restaurants in 2 minutes

Your channels

Each channel your restaurant runs, AI Phone, AI Webchat, AI E-mail or AI Web Forms, opens tickets from the first day.

Your departments

Create complaints, lost and found and each location, and choose who answers in each one.

Your promise

Set the reply time you promise diners, in working hours, and the signature on every answer.

Your week

Start the free 7-day trial of the Front Office and read every guest ticket it opened during a week of service.

Questions & answers

AI Tickets for Restaurants: questions & answers

Does the AI offer comps or refunds to unhappy guests?

Not unless your rules say so. Set the complaints department to one person and the AI writes no answer there; at the open it only tells the guest when to expect the manager's reply, and the confirmation e-mail carries the ticket number.

How is a food safety report handled?

By a person. The guest's words open the ticket as Urgent in a department only your managers answer, with the whole conversation kept, and the manager can ask the guest for more on the same ticket.

Can two complaints about the same night be merged?

Yes. Two guest feedback tickets about the same dinner from one diner become one, with both conversations kept, and an internal note for a colleague is never shown to the guest.

Can each location see only its own tickets?

Yes. As a help desk for restaurant groups, it lets you make each restaurant in the group a department, and each person sees only the tickets of their own departments, while the owner filters across all of them.

How are lost and found requests for restaurants handled?

Each one opens a ticket with the whole conversation, the call's transcript included, so the host team knows what was lost and where. Your team searches and replies on the same ticket, and the guest is told at the open when to expect that answer.

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