AI Returns & Warranty for Pharma & Biotech. Pharmacy returns and instrument repairs, tracked to closed.
AI Returns & Warranty handles product returns from pharmacies and wholesalers under your returned-goods policy, and instrument repairs for labs that run your platform. Eligibility is decided on your rules, instructions are e-mailed on approval, repair quotes go out for approval with a payment link, and the status stays on the account's record until the return is closed.
TRY AI RETURNS FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Approve expired-stock returns within six months of expiry; send the others to the order desk.”
Lisa“Done: expired-stock returns within six months of expiry are now approved on your rule; all others go to the order desk for review.”
Any setting, in any module · applied only on your yes
How Pharma & Biotech use it
A pharmacy asks to return expired stock; the request is checked against your returned-goods policy and instructions are e-mailed once approved.
A lab's analyzer out of warranty comes in for repair; the repair quote goes out for approval with a payment link.
A wholesaler returning recalled lots receives the tracking number as your order desk typed it.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Eligibility decided on your rules; instructions e-mailed on approval
- A pipeline you can see: pending → arriving → work in progress → awaiting payment → paid → shipped → closed
- Repair quotes e-mailed for approval; payment link; the tracking number sent as your person typed it
- Status on the customer's record until closed
Add it to AI Tickets or get it inside a solution · See pricing › · Per company, never per seat.
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Questions & answers
AI Returns & Warranty for Pharma & Biotech: questions & answers
Can AI process pharmacy product returns?
Yes, on your rules. AI Returns & Warranty checks the request against your returned-goods policy, e-mails the return instructions once approved, and keeps the status on the account's record until the return is closed.
Is a returned product with a quality complaint handled the same way?
No. A complaint is filed as a case for quality first, under your complaint procedure, and quality decides whether the product should come back. The return then follows the instructions they approve.
Can a biotech tools company track instrument repairs?
Yes. Each repair moves from pending through arriving, work in progress, awaiting payment, paid and shipped to closed, and the repair quote is e-mailed for approval with a payment link.
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