Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for Pharma & Biotech. AI customer service for pharmaceutical companies, held when unsure.

AI Tickets is AI customer service for pharmaceutical companies: requests from the phone, the chat, e-mail and web forms become tickets with the whole conversation, answered from your approved knowledge when the AI is sure enough. Below the score you set, a ticket waits for a person and nothing is guessed.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Tickets · Confidence score

Confidence score

Each pending ticket shows how much of its suggested answer comes from your approved knowledge; below your threshold, it waits for a person.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Medical information tickets: the AI proposes, a specialist sends.”

Lisa“I'm setting the medical information department so the AI proposes each answer and a specialist sends it. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Pharma & Biotech use it

A pharmacy asks by e-mail about a delayed order, and the AI answers from your knowledge because its score passes your threshold.

A physician writes in French; your specialist reads the ticket In English, has the AI propose an answer, edits it and sends it.

A caller mentions swelling after a dose; the ticket opens as Urgent on the medical information department and waits for a person.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

One list

Pharmaceutical help desk software fed by every channel

Every channel, one list

Calls, chats, e-mails and web forms open tickets in the same list, each marked with its channel and the transcript or message as written.

A score on every answer

In a help desk for medical information requests, the AI scores how much of its suggested answer comes from your approved knowledge; under your threshold, a person decides.

Priority read from the words

The AI reads the department and the priority from what the customer said, Normal, High or Urgent, so a reported reaction is not left in the queue.

Notes your customers never see

On pharma support tickets, an internal note passes a point to a colleague, kept in the ticket's history, and two tickets on one matter merge into one.

Questions & answers

AI Tickets for Pharma & Biotech: questions & answers

Can AI handle customer service in the pharmaceutical industry?

Yes, inside your rules: this is pharmaceutical customer service automation you tune desk by desk. Every request becomes a ticket with the conversation on it, and per department you choose the AI alone, the AI proposing and a person sending, or a person. A medical information department can keep a specialist on every answer.

How sure must the AI be before it answers alone?

You set it with a slider from 50 to 95 percent, 75 by default. The score shows how much of the suggested answer comes from your approved knowledge, and below your threshold the AI never sends.

Can our team read tickets written in other languages?

Yes. A conversation in another language can be read In English, and the AI writes the answer in the customer's language from your instructions, typed or dictated, before your person sends it.

Does the customer know when to expect an answer?

Yes. Each department sets its promise, 4 working hours by default, the AI tells the customer at the open, and a ticket past the promise is marked in the list for your team.

Does the AI learn from our specialists' answers?

Only on your yes. After a person answers, the page asks whether the answer was for this customer only or for the knowledge, and one sent to the knowledge waits in Auto-Retraining for your review.

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