ZANUS FRONT OFFICE FOR PHARMA & BIOTECH — CASES & SAFETY INTAKE

Cases that file themselves — the safety report first, the same minute.

A reaction described at 9 PM on the order line, a product complaint about a cracked vial, an HCP’s inquiry that needs medical affairs, an enrollment stuck on a document, a coordinator’s portal reset, a pharmacy return: the AI identifies the contact, files the case with everything your procedure requires, routes it — pharmacovigilance, quality, medical affairs, the hub, the order desk — with the transcript and a timestamp, and keeps the reporter informed until it is closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Safety intake, complete, first time

Reporter and contact permission, identifiers your procedure requires, product and lot, event as described, dates — captured in the conversation, no callback to ask again.

Routed by your rules, on the clock

Adverse events to pharmacovigilance and complaints to quality the same minute, nights included; medical inquiries to medical affairs; enrollment cases to the hub, with transcripts.

Status updates sent

The reporter hears the report was received and what happens next; the HCP when the response went out; the pharmacy when the credit note issued.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own company7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A customer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That customer stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI assess or answer an adverse event?

No. It recognizes the trigger on any channel, captures the intake your procedure requires, routes it into your pharmacovigilance or quality process immediately with the transcript and a timestamp, and tells the reporter what happens next. Seriousness, expectedness, causality and the reporter’s medical question are for your people — the AI makes sure the clock is respected and the intake arrives complete.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own company. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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