Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Webchat for Pharma & Biotech. An AI chatbot for pharma websites, approved text only.

AI Webchat is an AI chatbot for pharma websites that answers visitors by text or voice, in their language, only from the pages and documents you approved. It opens the right page, turns a request into a callback or a ticket, and hands every medical question and reported reaction to your team.

TRY AI WEBCHAT FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Webchat · Opening lines

Opening lines

Her opening lines are written once in your language; she fills in the company, her name and the page, and greets each visitor in theirs.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“On product pages, send every medical question to medical information instead of answering.”

Lisa“I'm routing medical questions asked on product pages to medical information, with the conversation attached. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Pharma & Biotech use it

A caregiver on the program page asks which documents enrollment needs; the chat lists them from the program guide and opens the form page.

A pharmacist asks the chat about a dosing change; it says a specialist must answer and files the question for medical information.

A lab manager asks the AI chatbot for biotech websites for a price, and it files a complete quote request for the sales desk.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Text and voice in one widget on your site, the visitor types or talks; the AI answers in their language
Knows the page the visitor is on and answers from your pages, files, prices and rules
Shows pictures and product screens while it talks; opens the right page of your site and continues there
Captures the lead with a verified e-mail; books appointments from your live calendar; offers your AI Demo
Your people take over any chat live in one click, with the context, not a transcript to read
Instant barge-in: the visitor interrupts and the AI stops; echo and background noise filtered
Optional AI Avatar: the same assistant with a face that talks
Every conversation on the customer's record; chat analytics per page and topic; sessions exportable
Installs with one line on any site, Shopify, WordPress, custom; the widget is yours to brand

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Webchat does, for every business ›

Works withAI Booking AI Avatar AI Demo AI Quoting AI Tickets AI Returns & Warranty AI CRM

On your sites

A pharma website chatbot for brand, program and supplier pages

Answers from approved pages

It answers from the pages, documents and answers your team approved for the site, and counts every question it could not answer as a gap to fill.

The right page opened

When a visitor asks how to enroll or how a pharmacy orders, it opens the page that explains it beside the answer.

Formal with physicians

For HCP website chat, set the formal form of address for the languages that have it, and a visitor who writes formally is answered formally, as a medical audience expects.

Every session counted

Live sessions show the page, language and channel; the outcome of each one, an answer, a ticket or a quote request, is counted by hour and country.

Questions & answers

AI Webchat for Pharma & Biotech: questions & answers

Can a pharma website chatbot answer without giving medical advice?

Yes. The chat answers from your knowledge only: the pages, documents and answers your team approved. When a question needs clinical judgement or nothing approved covers it, it does not guess; the question goes to your team with the whole conversation.

Can the chat speak with visitors by voice?

Yes. With voice on, a visitor taps her picture and talks, and can interrupt like with a person. Each voice can speak any language, and switching voice off keeps the chat to typed text.

Which languages does it answer in?

40 languages. Its opening lines are written once in your language and shown in the visitor's, and the formal form of address can be set for the languages that have the choice, which suits physicians.

Can a visitor ask for a person?

Yes. A visitor who asks for a human lands in the mail queue that needs a person, or becomes a ticket, with the whole conversation attached, so your team never asks the question twice.

How is the chat added to our brand and program sites?

One line of code in each site's theme puts it on every page, so the same AI serves as a chatbot for patient support program websites and for brand sites. The Website chat page then shows it as installed, with the sessions live and what each conversation produced.

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