ZANUS FRONT OFFICE FOR PHARMA & BIOTECH — FOLLOW-UP & REMINDERS
Follow-up that does not stall — and stops the moment a person should call.
The enrollment missing a signature, the insurance card the patient never received, the coordinator who never confirmed the visit window, the HCP who asked for a document at a congress, the pharmacy waiting for a backorder date, the quote left unopened. Every sequence runs on its own clock, on the channel the contact prefers, in their language, under the consent and country rules your program approved — and a reply, or a reaction mentioned in a reply, alerts a person.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Marketing menu: funnels, chase presets, templates, automated events and follow-ups.
What it does
Day 1, day 7: the missing signature, the prescription at the wrong pharmacy, the card not received — chased in the patient’s language until complete.
Refill and delivery reminders, nurse-educator visit confirmations, study-visit reminders the sponsor approved — sent under consent, in the participant’s language, stopped on request.
Thousands of badge scans become conversations in the scientist’s language: the requested paper sent, questions answered from approved material, the call with your scientist booked.
Inside Marketing — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
From demo to quote to signature — one funnel, no gaps
The AI Demo, AI Quoting and Web Forms all hand their leads to Marketing. Each preset knows what happened before: "watched 80% of the demo, asked about pricing twice, quote unopened for 6 days" becomes the next email, not a guess.
- Presets: demo chase, quote chase, web-lead chase
- AI direction in one sentence: "friendly, mention the trade-in offer"
- Every send, open, click and reply on the contact timeline
Escalation to a human, on purpose
A funnel is not a spam cannon. When a lead replies, opens the quote three times or asks a question, the sequence stops and the lead lands in the NEEDS HUMAN queue with the whole story attached — your rep calls a warm customer, not a list.
- Reply = sequence stops, human notified
- Engagement thresholds you set
- Phone call-back can be the last step of any funnel
Measured on the forecast board, not in feelings
Every funnel step shows on the Statistics → Forecast board: which sequence moved which deal, close probability before and after, and the WHY sentence for each change.
- Funnel performance per preset
- Close probability with the WHY
- Export PDF / XLS or schedule the report by email
Available on its own — or inside a solution
Questions, answered
Is this promotion to HCPs and patients?
Only what your rules and each country’s consent allow, with wording that passed your review. Sequences carry the consent text and opt-out you set; a contact who opts out is never contacted by that sequence again. Medical and commercial sequences are kept apart by your rules, and a reply that mentions a reaction stops the sequence and routes a safety intake immediately.
Which solution includes it?
Available on its own or inside a solution. Which solution includes what: see pricing.
Try it free on your own company. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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