Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Pharma & Biotech. A medical information call center on your own number.

AI Phone is a medical information call center that answers your company's own number on the first ring, day and night, in the caller's language. It answers only from the standard responses and documents your medical team approved, writes every call down with a transcript and a summary, and passes side effects, complaints and anything outside those responses to your people.

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7 days free · per company, never per seat · nothing to install

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Zanus AI · AI Phone · Today

Medical information call center: the day's calls with who called, who handled each and how long, real Zanus AI screen

Today

The day's calls on your medical information line: who called, who handled each call, how long it lasted and how it ended.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Any side effect, complaint or dosing question goes straight to medical information.”

Lisa“I'm sending callers who mention a side effect, a complaint or dosing to medical information, with the reason announced first. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Pharma & Biotech use it

At 11 PM a hospital pharmacist asks how a product is stored after opening; the AI reads the approved standard response and logs the call.

A caller asking about a delivery mentions dizziness after a dose; the AI stops, announces the reason and transfers her to your medical information team.

A physician in Lisbon calls in Portuguese at your midnight; the line answers in Portuguese and files a callback request for your specialist.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

On every call

What the AI medical information call center does on each call

First ring, no phone menu

Healthcare professionals and patients say what they need in their own words. There is no hold queue and no menu tree; the AI starts answering at once, at any hour.

Answers from approved responses

It searches your standard responses and product documents by meaning and answers from those passages only. With no approved source, it says so and offers a person.

Routed by reason and language

Medical questions, orders, program inquiries and complaints each reach their own department, and a caller who prefers a language reaches the colleague who speaks it.

Messages read back

When your specialists are busy, the AI takes the message, reads the callback number back digit by digit and files it for the right person.

The calls it handles

Pharma call center moments, from launch week to night calls

The launch-week surge

A new product goes out and the same five questions arrive all day. The AI answers each from the launch responses your medical team signed off.

A night call from abroad

A pharmacist eight hours ahead calls at your 2 AM. She is answered in her language, and a question beyond the approved text becomes a message for the morning.

A shortage notice

When a presentation is short, wholesalers call in waves. Each hears the availability statement you approved, and every caller is kept on record for the follow-up.

A side effect, mid-call

A caregiver calling about a delivery describes a rash. The AI stops the order talk, tells your colleague why and transfers her, with her words kept.

Languages and hours

A multilingual medical information call center, day and night

The caller's language

Each caller is answered in the language they speak, from the same approved knowledge, so a Spanish-speaking caregiver and a German pharmacist hear the same approved facts.

Routed to a speaker

A caller who needs a person is sent to the colleague whose languages and hours match, and that colleague hears the reason before picking up.

Choices for the night

Outside office hours the line can stay on full AI service, take messages only or go to voicemail, and holidays play the notice you wrote for them.

The morning briefing

When the desk opens, the briefing lists the night's calls: questions answered, messages left and the callers who asked for a specialist.

Compared

AI Phone compared with outsourced contact center services and a phone menu

What the medical information line needs	Voicemail or a phone menu	An outsourced call center	AI Phone
A call at 2 AM	A recording until morning	Agents on the night shift	Answered on the first ring: in the caller's language, from your approved text
The source of each answer	No answer given	The service's own scripts	Your approved knowledge only: with an honest no when nothing covers it
A side effect or complaint	Left on tape	Taken by an agent and relayed	Passed to your own people: with the reason announced before pickup
The record of the call	A voicemail file	Notes in the service's system	Transcript and summary: on the caller's record in your Front Office
Your number and greeting	Your number, a recorded greeting	Agents answering in your name	Your own number and greeting: forwarded in 2 minutes, with no porting

What goes to people

What the medical information contact center hands to your team

Side effects and adverse events

A caller describing a reaction or a suspected adverse event never gets an AI answer about it; the call goes to your medical affairs or patient safety team, by transfer or by message.

Product complaints

A damaged pack, a faulty device and other product quality complaints go to your quality team with the caller's description and the details they gave.

Clinical questions

Dosing, interactions, use in pregnancy, off-label use or a clinical trial question: anything that needs judgement goes to a specialist, with the question in the caller's words.

Media and investors

Journalists, investors and officials are recognised by the reason they give and sent to the person your rules name, with no comment from the AI.

Set-up

Set up your pharma call center software in 2 minutes

Forward the line

Keep the number printed on your leaflets and letters. Forward it to the Front Office and calls are answered from that moment, with nothing to install.

Load the approved responses

Give Lisa the standard responses, product documents and program guides. She reads your website too and shows the knowledge tree before any caller hears it.

Name the departments

Medical information, orders, the patient program and complaints: say who takes each, when they can be reached and which languages they speak.

Hear it, then decide

Call your own line and listen to the answers, then run it free for 7 days with no credit card and read the report of every call.

Questions & answers

Medical information call center questions from pharma and biotech teams

What is a medical information call center?

It is the line where a pharmaceutical or life sciences company takes medical inquiries from healthcare providers, patients and caregivers about its products. AI Phone runs that line with AI voices on your own number: answers from your approved standard responses, every call written down, and the questions that need a specialist passed to your team.

Can an AI answer a medical information line?

Yes, within what your medical team approved. The AI answers the questions your standard responses cover, in the caller's own words and language. When nothing approved covers the question, it says so plainly and passes the caller to your specialist or takes a message, instead of guessing.

Where do the AI's answers come from?

From your knowledge only: the standard responses, product documents, program guides and rules you loaded. It searches them by meaning, not by keyword, and a sentence your sources do not support is held back. Nothing is taken from the open web, and new answers go live only after your approval.

What happens when a caller reports a side effect?

The AI does not take the report itself. Your rule passes the caller to the people you name: a transfer that announces the reason before your colleague picks up, or a message with the callback number when nobody is free. The whole call stays on the record with its transcript.

Does the AI give dosing or off-label information?

No. Dosing, interactions, off-label use and any question that needs clinical judgement are never answered by the AI. It tells the caller a specialist will help, then transfers the call or files the message for your medical information team, with the question in the caller's words.

Is AI Phone an outsourced pharma call center?

No. It is a medical information call center solution in software: it answers your own number with AI, so no outside agents speak for your products. Calls that need a person ring your own team on the computer, the phone app or a mobile.

Can the AI answer in the caller's language?

Yes. One number serves physicians, pharmacists and patients in many countries, because the AI replies to each of them in the language they use. A caller who needs a person can also be routed by language, so a French-speaking pharmacist reaches the colleague who speaks French.

Is every call written down for the medical information team?

Yes. Every call the AI answers is saved with its transcript, summary and outcome on the caller's record. Managers can follow a live call, and the morning briefing lists what came in overnight.

Can we keep our existing phone number?

Yes. Forward your current medical information number to the Front Office and the AI answers from that moment, with no porting needed. A new local number is also available if you want a separate line for a program or a product.

What happens after hours and on holidays?

You pick the night mode: full AI service, messages only or voicemail. A holiday or a site closure gets the message you wrote for that date. A caller who needs a specialist at night hears the line you prepared for that hour and leaves a message, with the callback number read back.

How much does a pharma call center cost with AI Phone?

AI Phone is priced per company, never per seat or per agent, so every department shares one subscription. Plans sit on the pricing page, and the 7-day free trial runs on your own medical information line with no credit card.

How fast can a medical information desk start?

In 2 minutes. Forward the line, tell Lisa your products, audiences and departments, and load the approved standard responses. Lisa reads your website for the rest, asks which reasons go to a person and shows every change before and after.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Pharma & Biotech ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.