ZANUS FRONT OFFICE FOR PHARMA & BIOTECH — AI E-MAIL
An inbox that answers itself — and routes the safety report first.
“Please send the prescribing information”, “is there a standard response on this”, “what does my enrollment still need”, “where is our order”, a reaction described in line three of an email about a delivery: the medical-information, program and order inboxes are answered from your approved documents, in the sender’s language, under your consent rules per country. Anything medical beyond the approved text, any safety signal, anything legal or media is routed to the right person with a draft ready.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Mail menu: department inboxes on the left, the thread in the middle, the AI reply on the right.
What it does
The approved document attached where your rules allow, program steps explained, order status and return procedure given, congress logistics confirmed — replied in minutes.
A reaction mentioned in passing becomes a safety intake routed to pharmacovigilance the same minute; off-label questions to medical affairs; media to a person.
The email AI knows the calls and chats of the same HCP or patient — no “please repeat your inquiry”, no duplicate intake for one event.
Inside AI E-mail — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Keep Gmail or Outlook. Reply from Front Office.
Each person forwards a copy of his mailbox to his Front Office address and reads and replies in Front Office; a copy stays in his own mailbox; replies go out from your company’s own domain. Nothing to migrate, nothing to cancel.
- Your addresses, your domain — customers see nothing change
- A copy always stays in the person’s own mailbox
- A direct connection to Microsoft 365 and Gmail is coming
AI RESPOND — the whole reply, written for you
Lisa writes the reply from the thread, the customer’s history and the company’s knowledge; the person reads it and sends. Ask for changes in plain words. The same knowledge base answers the phone and the chat — one truth on every channel.
- Summarise a thread, translate it, read it aloud
- “Make a quote for 5 units at 10% discount and attach it” — done, inside that person’s discount authority; above it, the quote waits for approval
- Per department: AI drafts and a person approves · AI answers alone · people only
Available on its own — or inside a solution
Questions, answered
Can it send without approval?
Only what you allow. Routine answers from approved documents can go out automatically; everything you mark sensitive — any medical content beyond the approved text, anything touching a safety report, legal or media — waits for one click from your specialist.
Do we keep our medical-information mailbox?
Yes. Connect the existing mailbox per country or brand; the AI drafts and sends from it under your rules, and every message stays in your inbox and on the contact’s record with its timestamp — the audit trail your procedures expect.
Try it free on your own company. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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