Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for Pharma & Biotech. An AI email responder for medical information inboxes.

AI E-mail is an AI email responder for medical information inboxes: Lisa reads every message, attaches it to its contact, sorts it to the right desk and drafts the answer from your approved knowledge. You decide per department whether she sends or a person approves first, and anything clinical waits for your specialists.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Rule per desk

AI email responder for medical information: who answers each desk and the response time, real Zanus AI screen

Rule per desk

Per department, choose whether Lisa answers and sends, writes for a person's approval, or leaves the writing to your people, with the response time beside it.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Medical information desk: Lisa drafts, a specialist approves every reply.”

Lisa“I'm setting the medical information desk to Lisa writes and a person approves; nothing leaves without a specialist's click. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Pharma & Biotech use it

A physician e-mails for the standard response on storage; the draft waits in Ready to send for the specialist to check and send.

A wholesaler's purchase order arrives by e-mail and opens a case on Orders & quotes, while the thread stays on the order desk.

A note about a late delivery also describes swelling after a dose; under your rule, the thread waits in Needs you for a person.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

Desk by desk

Medical information inbox automation, desk by desk

A desk per address

Medical information, customer service, orders and the patient program each get their own desk, address and count of open conversations.

Drafts from approved text

For most mail the answer already waits in Ready to send, written from your knowledge in the sender's language, for a person to read and send.

Purchase orders routed

A PO number in the subject or an attached order opens a case on Orders & quotes, and the buyer's next mail lands on the same case.

Overdue mail shown

In a shared inbox for medical information teams, set when an unanswered message counts as overdue, in working hours or around the clock, and see what nobody has taken yet.

Questions & answers

AI E-mail for Pharma & Biotech: questions & answers

Can AI answer a medical information inbox?

Yes, with a person in control. Lisa drafts each reply from the standard responses and documents you approved, in the sender's language, and on the medical information desk the draft waits for a specialist to read, edit and send. Other desks, such as orders, can be set to send alone: pharma customer service email automation for the questions that need no clinical judgement.

Does anything go out without a specialist's approval?

Only on the desks you allow. By default Lisa writes and a person approves, so every draft waits in Ready to send. A desk moves to Lisa answers and sends only when you change it.

What happens to a request the AI must not handle?

The AI email triage for pharma has hard guards: an unclear message gets one polite question, then a person; an unreadable attachment goes to a person; and the threads your rules name, such as clinical questions, go to a person with a copy to your escalation inbox.

Can each specialist bring their own mailbox?

Yes. Each person connects their mailbox or forwards a copy, and Lisa reads only the folders they allow. Every read she made is listed, and a private address can be kept out of the company desks.

Is every e-mail kept on the contact's record?

Yes. Open the physician, pharmacist or distributor in Contacts & Leads and the whole exchange is there, beside their calls and chats. An unknown sender becomes a contact only when a person creates it.

Keep exploring