AI Front Office for Pharma & Biotech. The AI receptionist for pharmaceutical companies.
Zanus AI is an AI receptionist for pharmaceutical companies and biotech firms that answers your own lines, website chat, inbox and forms day and night. It answers only from the responses your medical team approved, in the caller's language, and passes side effects, product complaints and every medical question to your people.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Helps your team
You talk. Lisa sets it up.
You“Any side effect, complaint or dosing question goes straight to medical information.”
Lisa“I'm sending callers who mention a side effect, a complaint or dosing to medical information, with the reason announced first. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for Pharma & Biotech
- Healthcare professionals asking for a product's standard response
- Patients and caregivers calling a patient support program line
- Pharmacies and wholesalers checking stock, orders and backorders
- Hospital buyers and distributors sending purchase orders
- Lab scientists asking a biotech supplier for a quote or a repair
- Callers describing a side effect or a damaged pack, on any line
What it handles
What an AI receptionist for pharmaceutical companies takes on
With pharma front desk automation, one AI front desk answers every door of the company and stops where your medical team must decide.
Medical information calls
AI Phone answers the medical information line on the first ring from the standard responses you approved, in the caller's language, and passes anything beyond them to your specialists.
Product and order lines
Pharmacies, wholesalers and hospital buyers hear where an order stands, receive the tracking by e-mail and get a quote at your list prices that waits for your yes.
Chat on brand and program pages
AI Webchat answers visitors from the pages and documents you assign, by text or voice, and hands a medical question or a reported reaction to a person.
Inboxes sorted by desk
AI E-mail reads every message to medical information, customer service and orders, drafts the reply from approved text and holds it for a person where you say so.
Requests that become tickets
A damaged pack, a request for a written standard response or a stuck enrollment opens a ticket with the whole conversation, for the department and the people you chose.
One record per caller
AI CRM writes each call, chat, e-mail and form onto the contact's record, so the next colleague reads what the healthcare professional or pharmacist already said.
A day on the lines
The moments a pharma and biotech front office is stretched
Monday at eight
Weekend messages, a pharmacy chasing a backorder and three physicians asking for a standard response arrive together. Each caller is answered at once, so there are no missed calls, and each request lands with the right desk.
Launch week
When a new product or presentation goes out, call volume jumps and the same questions come in all day. The AI answers them from the wording your medical team approved for the launch.
Night calls from other time zones
A hospital pharmacist abroad calls during your night. The line takes after-hours calls in her language, and anything that needs your specialist becomes a message with her callback number for the morning.
A supply notice
When stock runs short, wholesalers and pharmacies call at once. The AI reads them the availability statement you wrote and keeps every account that asked on record for the follow-up.
A rash mentioned in passing
A caregiver asking where the enrollment form is mentions a rash after a dose. Your rule sends the call to your people with the reason announced, and the transcript keeps her own words.
Congress season
Lab scientists and clinicians met at a congress write in by the dozen. Their questions are answered from your documents, and the follow-ups run in each contact's language.
Real screens
An AI receptionist for biotech companies and pharma firms on real screens
The screens carry demo data; what counts is the job each one does for your medical information and order desks.
Compared
An AI answering service for pharma companies, compared
| What the company needs | A person at the desk | An outsourced call center | Voicemail | Zanus AI |
|---|---|---|---|---|
| Calls at night and from other time zones | Closed until morning | Answered by agents on shift | Heard the next working day | Answered on the first ring: in the caller's language, around the clock |
| Where answers come from | What the person remembers | The service's scripts and training | Nothing is answered | Your approved knowledge only: and a plain no when nothing is written |
| Side effects and complaints | Handled when someone is free | Taken down and passed on | Left on a recording | Passed straight to your people: with the reason announced and the words kept |
| A written record | Notes when there is time | Call notes in the service's system | An audio file to replay | Transcript and summary: on the caller's record, ready for review |
| Who speaks for your products | Your staff | Agents outside your company | Nobody | An AI on your own number: with your people taking every medical question |
What goes to a person
Where the AI stops and your medical team takes over
Approved responses only
The AI agent on each line answers from the standard responses, documents and rules you gave it. A sentence they do not support is held back, and the caller hears that the team will come back.
No medical advice
No dosing guidance, no diagnosis, no judgement on interactions and nothing off-label. Those questions go to your medical information specialists with the caller's words written down.
Side effects to your people
A caller who describes a side effect or a possible adverse event is passed to the people you name, by transfer or by message, and the transcript is kept.
Complaints and damaged product
A product complaint, a broken vial or a pen that does not work opens a ticket for the department you chose, set so that only your people answer it.
Eligibility stays human
Program eligibility, coverage, copay help and study participation are never decided or implied by the AI; it collects the details and hands them to a person.
Hand-overs announced
Medical information, customer service and orders each set their call handling to AI only, AI first or people first. Before your specialist picks up, the AI says who is calling, from which audience and about what.
Set-up
Set up the pharma AI front office in 2 minutes
Forward your lines
Keep your phone system and the numbers healthcare professionals and pharmacies already dial. Forward them to the Front Office and the AI answers calls from that moment, with no porting.
Give Lisa your approved responses
Upload the standard responses, product documents and program guides the AI may use. Lisa reads your website too and shows the tree before anything answers a caller.
Write the hand-over rules
Tell Lisa which reasons go to a person: side effects, complaints, medical questions beyond approved text and eligibility. She reads each rule back before and after.
Run it on your own lines
Try it free for 7 days with no credit card and read how each medical information call, order question and chat was answered.
Questions & answers
Your frequently asked questions about a pharma AI receptionist
What does an AI receptionist for pharmaceutical companies do?
It works as a virtual receptionist for pharmaceutical companies: it answers the company's own phone lines, website chat, inbox and web forms like a trained front desk. Unlike an AI medical receptionist built to book patients at a clinic, it serves a manufacturer's audiences: healthcare professionals, patients, pharmacies and distributors, answered from the responses your medical team approved, routed by reason and language, every conversation written down.
Does the AI give medical advice, dosing or off-label answers?
No. It gives no medical advice, no dosing guidance and nothing off-label, however the question is put. It answers only from the standard responses and documents you approved, and a question outside them is passed to your medical information team with the caller's words, or taken as a message when nobody can be reached.
What happens when a caller reports a side effect or a product complaint?
The AI does not handle it. A rule you write tells it to pass every side effect, possible adverse event or product complaint to the people you name: the call is transferred with the reason announced first, or a message with the callback number is filed for them. The transcript stays on the caller's record.
Is Zanus AI an outsourced call center or a BPO?
No. A BPO in pharma is an outside company whose agents answer your lines. Zanus AI is software on your own number: AI agents answer from your approved knowledge, and the calls that need a person go to your own staff, so no outside agent ever speaks for your products.
Can it answer a patient support program line?
Yes, for what your program guide says: how the program works, which documents enrollment needs, the hours and how to reach a case manager. It books the callback, takes the message or puts the caller through. Eligibility, coverage, copay and financial-assistance questions are decisions for your people, never for the AI.
Which languages and time zones does it cover?
The caller's language, on every line. AI Phone answers each caller in the language they speak, the website chat and avatar speak 40 languages, and the line answers around the clock, so a pharmacist in another time zone is answered at their own hour. Calls can be routed by language to the colleague who speaks it.
Can it answer distributors and wholesalers about orders?
Yes, from your records. With your catalog or store connected, the AI says where an order is, e-mails the tracking and can draft a quote at your list prices that waits for your yes. Purchase orders sent by e-mail are read and checked line by line before a quote exists.
Who decides what the AI is allowed to say?
Your company. Its knowledge is the website pages, documents and rules you give it, and nothing goes live before someone presses approve. A sentence your knowledge does not support is held back, the caller hears that the team will verify and come back, and the question waits for your medical team to answer once.
How much does an AI receptionist cost a pharma company?
Zanus AI is priced per company, never per seat, so every line, department and colleague works under one subscription. Start with the modules your desks need and add the others when a new team asks. Plans sit on the pricing page, and the 7-day free trial runs on your own medical information and customer lines with no credit card.
Does it suit biotech companies that sell to labs?
Yes. A biotech supplier's front office is quotes, orders, shipments and instrument repairs as much as product questions, and an AI receptionist for life science companies takes all of them. The AI answers lab scientists from your catalog and manuals, drafts quotes at your prices, says where a shipment is and opens returns that wait for your team's approval.
Is every call and chat written down?
Yes. Every call the AI answers is saved with its transcript, its summary and its outcome on the caller's record, and every chat, e-mail and form lands beside it. Call recording is off as shipped, and each colleague sees only the departments they are given.
How quickly can a pharmaceutical company start?
In 2 minutes. Forward the lines you already have, tell Lisa your products, audiences, departments and hours, and give her the approved responses the AI may use. She reads your website for the rest and shows each change before and after, applied only when you say yes.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.