ZANUS FRONT OFFICE FOR PHARMA & BIOTECH
Next-generation AI for Pharma & Biotech. Try it free on your own company. No credit card.
Every HCP and patient inquiry answered. Every safety report routed. Your medical-information desk, finally off hold. ZANUS AI Front Office for Pharma & Biotech is the AI medical-information desk, patient-support reception and order desk for pharma and biotech companies, CROs and specialty-pharmacy hubs. It answers HCPs, patients, caregivers, study sites, pharmacies and wholesalers on phone, website chat, email and web forms — which approved document answers the question, how the support program works, what an enrollment still needs, where the order is — books the MSL call, works the enrollment until it is complete, and follows up in 40 languages. Adverse events and product complaints are captured complete and routed into your pharmacovigilance process the same minute; dosing and off-label questions go to a person. Grounded only in the documents your company approves: no source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your desks do today.
The same 31 menus, read through a medical-information and patient-services lead’s eyes. Each function below is a page of its own, in your vocabulary — enable what your plan includes, add more when a brand launches or a country goes live. No IT project. Comparing options? See the comparison →
Every morning: overnight HCP and patient inquiries, safety intakes routed with their timestamps, enrollments started, meetings booked — and who needs a specialist today.
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AI PhoneAnswers every line — medical information, patient support, order desk, site help desk — 24/7 in 40 languages; sends the approved document, books the MSL, transfers medical questions.
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AI Chat & VoiceWebsite chat and voice on brand, program and study pages that answers from approved documents, starts the enrollment and books the callback in the conversation.
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AI AvatarA lifelike face that welcomes patients, caregivers and HCPs, explains how the program works and hands a medical question to a person in one tap.
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Approved ExplainersInteractive explainers from your approved materials: how the program works, what a study involves, how to order — narrated by AI, Q&A inside the approved text.
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Enrollment & Web FormsMedical-information requests, program enrollments, study-interest forms, sample requests and congress lists worked in minutes — consent and country rules built in.
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HCP & Patient RecordsThe front-office record per HCP, patient, coordinator and buyer: every inquiry, document sent and enrollment step, timestamped. Not your safety database — the conversation record.
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AI E-mailMedical-information, program and order inboxes answered from approved documents; a reaction mentioned in passing routed to pharmacovigilance the same minute.
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Trade Quotes & TendersTrade quotes and tender responses for wholesalers, pharmacies, hospitals and labs from your price list and contract tiers — authorized with one click, followed up.
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Follow-up & RemindersEnrollment chases, approved program and study-visit reminders, congress follow-up in the scientist’s language, backorder updates — stopped the moment a person should call.
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HCP Meetings & VisitsMSL calls, representative meetings, nurse-educator visits, hub callbacks and site calls booked by territory, product and language — calendars synced, the person briefed.
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Desk TrainingMedical-information, hub and order-desk staff trained on your document rules and the safety intake procedure — practiced with the AI before the first live call.
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Cases & Safety IntakeAdverse events, product complaints, medical inquiries, enrollment cases, site requests and returns filed complete in the conversation and routed to the right team, nights included.
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Volume ForecastInquiry volume after a label change, desk load for congress week, enrollment completion and reorder probability — from real conversations, with the WHY.
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HCOs, Sites & AccountsHospitals, study sites, pharmacies, wholesalers and purchasing groups mapped as organizations — who asks, who orders, which site is going quiet before it stops.
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Add AI to what you haveYour safety database, hub platform, ERP and CRM stay the record — the AI works the desk and writes it back through sync, webhooks, API and MCP.
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ProtectionDaily caps on every AI resource: a script hammering your study-interest form costs a capped, known amount — HCPs and patients see courtesy.
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What happens to every inquiry — in your company
A physician calling the medical-information line at 6:50 PM, a caregiver on the program chat, a coordinator emailing the site desk, a pharmacy asking about a backorder, a badge scan from last week’s congress. Day or night, in any of 40 languages.
Which approved document covers the question, how the program works and what enrollment needs, where the order is, which study site is nearest — from your MLR-approved documents only. No source, no claim.
HCP, patient, caregiver, site or account; which product and country; medical or commercial; routine, sensitive or a safety trigger — your routing rules applied in the conversation. Dosing, off-label and any medical question go to a specialist.
Send the approved document, start the enrollment, book the MSL call or nurse-educator visit, file the safety intake and route it now, transfer with the context whispered in, call back the hang-up.
The missing signature chased, the study-visit reminder the sponsor approved, the backorder date sent, the congress contact’s paper delivered, the quote left unopened — on schedule, under consent, until done or until a person should call.
Every touch on the contact’s front-office record with its timestamp; every event handed to your systems of record. Every morning a briefing: what was handled overnight, who needs a specialist today.
AI-driven end to end. A person wherever your rules require it. Anything medical beyond the approved text, any safety signal, any eligibility, coverage or financial decision waits for your people; the routine, the AI handles, records and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your HCPs and patients
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Dr. Moore, this is Helix Therapeutics Medical Information: the updated prescribing information you requested is in your inbox.”
- “Hi Dr. Singh, this is Helix Therapeutics calling to schedule your visit with our medical science liaison. Would the 9th or the 16th work for your clinic?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same Front Office, by job
The jobs a company names most often — each explained in full: what falls through the cracks today, a day with the AI on the job, every function seen from that job.
Questions, answered
Does the AI give medical information, dosing or off-label answers?
No. It answers only from the documents your company approves for that audience — program steps, ordering procedure, where the leaflet is, which standard response document covers a question — and it sends that document where your rules allow. It gives no dosing or administration guidance, discusses nothing off-label and makes no claim beyond the approved text: those questions are transferred to a medical-information specialist with the context attached. An adverse event or product complaint mentioned on any channel is captured complete and routed into your pharmacovigilance or quality process the same minute — never assessed, never answered by the AI.
What happens to patient and HCP information?
Your Front Office runs on a private data-processing environment dedicated to your company; your information never trains public models and is never shared. Consent and country rules you set govern every contact. Organizations whose procedures require an isolated environment with specific certifications ask for a private environment — available on request.
Does it replace our safety database, hub platform or CRM?
No. It sits in front of them: the AI answers, files, books and follows up, then hands every event to your systems of record through Connectors — native CRM and calendar sync, webhooks and API. Safety cases stay in your pharmacovigilance system, program cases in your hub platform, accounts in your CRM; the desk stops being a queue.
Try it free on your own company. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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