AI Team Assistant for Pharma & Biotech. Desk staff ask the AI for the procedure.
AI Team Assistant answers your own staff from internal knowledge the public channels never use: the escalation rules, which specialist covers which product, the safety-intake procedure and its clock, the returned-goods policy, who is on call for the weekend line. Each answer cites its source, so a new hub coordinator learns where the procedure lives.
TRY AI TEAM ASSISTANT FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Load our SOPs for safety intake and escalation as staff-only knowledge.”
Lisa“Done: the safety-intake and escalation SOPs are now staff-only knowledge, cited by source and never shown to HCPs or patients.”
Any setting, in any module · applied only on your yes
How Pharma & Biotech use it
A new order-desk clerk asks how to log a recall return and gets the procedure with its document reference.
A hub coordinator asks which case manager covers a given state and gets the answer from the coverage list.
A specialist checks the internal escalation path for a media call before transferring it.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- An internal assistant for your staff, procedures, prices, policies
- Internal-only knowledge, kept out of everything customers see
- Answers with the source, so people learn where things are
Available on its own or inside a solution · See pricing › · Per company, never per seat.
Everything AI Team Assistant does, for every business ›
Works withAI File CabinetLisa, your AI assistant
Questions & answers
AI Team Assistant for Pharma & Biotech: questions & answers
Can staff ask an AI about our SOPs?
Yes. AI Team Assistant answers your team from internal procedures, policies and prices, with the source document named, so people check the SOP rather than ask a colleague.
Are internal SOPs ever shown to patients?
No. Internal-only knowledge serves the team assistant and is never used on the phone, chat or e-mail channels that HCPs and patients reach.
Does the team assistant need the phone or chat?
No. AI Team Assistant stands on its own, so a desk can start with it while the public channels are still in review.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Pharma & Biotech ›
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
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Try it free on your own business — no credit card, per company, never per seat.
Or call +1 (954) 736-3939 — the AI answers.