Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Pharma & Biotech. An AI knowledge base for pharma, approved line by line.

AI Knowledge is the AI knowledge base for pharma companies behind every channel: your standard responses, documents, website pages and rules in one tree, and the AI answers only from it. A sentence your knowledge does not support is held back, and nothing goes live before a person presses APPROVE & DEPLOY.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Rules

Rules

What the AI never says, always says, its scripts, procedures and answers in one table; two rules that clash are paired for you to decide.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never discuss uses outside the approved label.”

Lisa“I'm writing a NEVER rule on uses outside the approved label, for every channel, with its own nightly test. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Pharma & Biotech use it

Medical information adds a rule never to discuss uses outside the approved label; its test question runs every night, green or red.

Two rules about storage disagree; the knowledge pairs them side by side with the reason, and your team decides which one wins.

A caller asks something no standard response covers; the AI says it must verify and come back, and the question waits under Q&A and gaps.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

One approved source

A standard response library for medical information, tested nightly

The claim guard

The claim guard for pharma AI holds back a sentence your knowledge does not support; the AI says it needs to verify, and the question lands under Q&A and gaps.

The order of truth

Written answers and corrections first, then company documents, then website pages, so an approved standard response outranks an older page.

Nothing live before your click

Say a rule or a fact, the assistant writes the proposal in the right place, and it reaches callers only after APPROVE & DEPLOY.

Tested every night

Each rule asks its own question every night and checks for the words it must and must not contain; a red result opens the fix.

Questions & answers

AI Knowledge for Pharma & Biotech: questions & answers

Can a pharma AI answer only from approved content?

Yes. It keeps approved answers for pharma chatbots, phone lines and inboxes in one knowledge, searches it by meaning for the department and channel of the question and builds the answer from those passages only. The claim guard holds back any sentence your knowledge does not support, and nothing comes from the open web.

Which source wins when two disagree?

In a knowledge base for medical information teams, your approved standard responses and rule corrections come first, then company documents, then website pages, the newer of two pages first. Two rules the AI cannot follow at once are paired so a person says which one wins.

Does anything go live without review?

No. The assistant proposes and a person presses APPROVE & DEPLOY. Rule proposals drawn from calls, at most 20 a day, wait for the same yes before any channel uses them.

How do we know the answers stay right?

Each rule, such as never discussing unapproved uses, carries a test question with the words its answer must and must not contain, run every night, green or red. Approved answers are replayed daily and marked rolled back if one stops surfacing.

Does the knowledge learn personal data?

No. No automation ever learns a patient's or caller's personal data, and the terms you list as never-learn stay out of the knowledge, while spam and feedback are sorted apart from the lessons.

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