Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Pharma & Biotech. Specialists call back from a browser phone, transcribed.

AI Call Desk gives medical-information specialists, hub case managers and order-desk staff a phone in the browser that calls from your company number, with a work queue of who to call back and why: the HCP whose question went beyond approved text, the reporter awaiting a pharmacovigilance callback, the patient whose enrollment stalled. Calls are transcribed into each contact's story.

TRY AI CALL DESK FREENo credit card · Ready in 2 minutes

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Call Desk · The work queue on the operators' desk

AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Put every inquiry beyond approved text in the specialists' callback queue, oldest first.”

Lisa“Done: inquiries beyond approved text now enter the specialists' callback queue, oldest first, each with the original question and transcript.”

Any setting, in any module · applied only on your yes

How Pharma & Biotech use it

A specialist working from home calls back an oncologist from the medical-information number, and the call is transcribed to the record.

The hub's morning queue lists every enrollment that stalled overnight, each with the reason and the last conversation.

After a callback, the case manager dictates two lines and the next step is proposed and scheduled.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Work queue: who to call, why, from which conversation, prepared by Front Office
Phone in the browser, calling from your company number
The call transcribed into the customer's story as it happens
Two dictated lines after the call → the next step proposed and scheduled
AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Call Desk does, for every business ›

Works withAI Phone AI CRM AI Assist on calls AI Quoting AI Booking AI Follow-up

Questions & answers

AI Call Desk for Pharma & Biotech: questions & answers

Can medical-information specialists call HCPs from a browser?

Yes. AI Call Desk puts a phone in the browser that dials from your company number, so a specialist working remotely still calls as your medical-information line. Each call is transcribed into the HCP's story as it happens.

What does the specialists' callback queue contain?

Who to call, why and from which conversation, prepared by Front Office: inquiries waiting for a specialist, reporters who asked for a callback, enrollments that need a case manager.

Can the AI suggest approved answers during the call?

Yes, with AI Assist on calls added on top. It shows suggestions from your approved documents on the specialist's screen and never speaks to the caller.

Keep exploring