AI Assist on calls for Pharma & Biotech. The right standard response on screen, mid-call.
AI Assist on calls shows your medical-information specialist, case manager or order-desk clerk suggestions from your approved documents while the call runs: the standard response that matches the HCP's question, the enrollment step the patient is on, the returned-goods rule for a pharmacy. It never speaks to the caller, so your person decides what is said.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Show the matching standard response first when an HCP asks a medical question.”
Lisa“Done: when an HCP asks a medical question, the matching standard response now appears first on the specialist's screen, with its reference.”
Any setting, in any module · applied only on your yes
How Pharma & Biotech use it
An HCP asks how the product should be stored after opening; the specialist's screen shows the approved standard response and its reference.
A case manager on a call with a caregiver sees which documents are still missing from the enrollment.
A caller mentions a hospitalization in passing; the screen prompts the specialist to start the safety intake.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for Pharma & Biotech: questions & answers
Can AI help medical-information agents during calls?
Yes. AI Assist on calls follows the conversation and shows suggestions from your approved documents on the agent's screen, such as the standard response that fits the question. The agent stays the voice and decides what to say.
Does AI Assist speak to the HCP or patient?
No. It never speaks on the call; it only suggests, on screen, from the documents you loaded, and the specialist chooses what to use.
What does AI Assist require on a medical-information desk?
AI Call Desk, the browser phone your specialists already work from. With both switched on, suggestions appear on every call they take or place there.
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Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Pharma & Biotech ›
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Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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