ZANUS FRONT OFFICE FOR PHARMA & BIOTECH — HCP & PATIENT RECORDS
The record that writes itself — and knows who asked what, and when.
Every call, chat, email, form and enrollment step lands on the contact’s front-office record: the HCP and their HCO, the patient and the caregiver who calls for them, the coordinator and their site, the pharmacy buyer and their account — what they asked, which document was sent, what was booked, what is still open, all timestamped. The AI fills it in from the conversations it had. Not your safety database or hub platform: the conversation record, next to them.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Contacts & Leads menu: end customers, companies, resellers, import review — one record per human, every touch attached.
What it does
Role, specialty, language, consent, the inquiry as asked, the document sent, the case opened — written by the AI as it talks. Nobody types notes afterward.
The physician and her hospital, the daughter calling for her father, the coordinator and her site, the buyer and the wholesaler — linked, one story.
Which document may go to which audience, which questions transfer, what an enrollment needs, medical and commercial kept apart — followed in every conversation.
Inside the CRM — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
End customers, companies, resellers — three tabs, one truth
Contacts & Leads keeps end customers, the companies they belong to and your reseller network in one menu. A company card shows every stakeholder, the combined timeline and the health score; a reseller card shows their leads, approvals and web code.
- Contact → company → buying committee, mapped by the AI
- Health score 0–100 with the WHY on every record
- Reseller applications, approvals and their own lead flow
Qualification: the rules are yours, the work is the AI’s
Set what a qualified lead means for YOUR business: minimum budget, decision timeline, the fit questions the AI must ask, whether free-mail addresses count, which competitors’ employees to filter out. The AI asks in the conversation, scores the answers, and routes: qualified → demo or booking; unqualified → polite close; unsure → NEEDS HUMAN.
- Rules per department or funnel
- Competitor domains and free-mail screening built in
- Every score explained by the answers that produced it
Import review: old lists become live records
Trade-show badges, purchased lists, exports from a retired CRM — import them, review the AI’s matching (duplicates merged, companies recognized, junk flagged), then let the funnels work them.
- Duplicate detection and company matching
- Junk and competitor rows flagged before they pollute your base
- Hands the clean list to Marketing funnels
Available on its own — or inside a solution
Questions, answered
Does this replace our safety database, hub platform or CRM?
No. It is the front-office layer: conversations, inquiries, enrollment steps, bookings and follow-ups, each with its timestamp. Safety cases live in your pharmacovigilance system, program cases in your hub platform, accounts in your CRM; Connectors write the results back and sync contacts both ways.
Which solution includes it?
Available on its own or inside a solution. Which solution includes what: see pricing.
Try it free on your own company. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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