AI Tickets for Logistics. Logistics customer service AI for every exception
AI Tickets is logistics customer service AI for the exceptions that fill a freight desk: a damaged pallet, a short delivery, a missed pickup or a billing question becomes a ticket with the whole conversation on it, from the phone, the chat, e-mail or a web form. The AI answers from your knowledge when it is sure, and holds the rest for a person.
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7 days free · per company, never per seat · nothing to install
Ticket
Open a ticket to see the customer identified, a link to his whole history and the conversation as he put it.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Freight claims go to the claims desk, answered within 8 working hours.”
Lisa“The claims desk now promises an answer within 8 working hours, and each customer hears that when the ticket opens. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Logistics use it
A consignee calls about two cartons crushed on delivery; the AI opens the ticket, and the transcript with the PRO number she read out lands on it.
A shipper e-mails for your claims procedure, and the AI for logistics customer service answers from your knowledge with the ticket number in the subject.
A dispute over a detention charge scores below the threshold, so it waits in Manual review for your billing desk.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
Exceptions
AI customer service for logistics, one ticket per exception
One queue for four channels
A call to the main line, a chat on your website, a mail to customer service and a claim form all open tickets in one list, each marked with its channel.
No duplicate tickets
A second question in the same call, chat or mail thread lands on the ticket it opened, and two tickets about one shortage merge with both conversations kept.
Priority you can see
Normal, High or Urgent on every ticket, read by the AI from the customer's words, so a refused load reaches a person before a paperwork question.
Knowledge gaps to close
A question held for a person as many times as you set becomes a knowledge gap, so the answer about your claims deadline is written once.
Set-up
Set up logistics customer service AI in 2 minutes
Your channels
AI Phone, AI Webchat, AI E-mail and AI Web Forms each open tickets, so the desk starts with the channels you already use.
Your departments
Customer service, claims and billing, each with who answers, how sure the AI must be, the reply promise and the signature.
Your knowledge
Your website, your claims procedure and your accessorial rules: the AI answers tickets only from what you gave it.
Seven days free
Start the Front Office free trial, 7 days with no credit card, and read the first tickets your shippers open.
Questions & answers
AI Tickets for Logistics: questions & answers
What is logistics customer service AI?
Software that takes the questions shippers, consignees and drivers ask and answers what it can from your own knowledge. In AI Tickets, AI-driven customer service for logistics turns every call, chat, mail and form into a ticket; the AI replies when it is sure enough and holds the rest for your team, with nothing guessed.
Can the AI tell a shipper where his freight is?
No. AI Tickets has no connection to your transportation management system or a carrier's tracking, so it never reads a shipment's status. A where-is-my-freight request becomes a ticket with the reference the caller gave, held for the person who can look it up.
Can it take freight claims and OS&D reports?
It takes them in. For freight claim intake, you write on each department what the AI must ask first, such as the PRO number, the delivery date and what was noted on the delivery receipt, and the ticket opens with those answers and the conversation. Deciding the claim stays with your claims desk.
How sure must the AI be before it answers?
You set it on a slider from 50 to 95 percent, 75 by default, and each department has its own rule: the AI alone, the AI proposing and a person sending, or one person. Below the score the ticket waits in Manual review.
Does every customer get a reply time?
Yes. Each department sets its promise, 4 working hours by default, the customer is told when to expect the answer, and a ticket past the promise is marked in the list so your team sees it first.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Logistics ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
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Try it free on your own business — no credit card, per company, never per seat.
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Or call +1 (954) 736-3939 — the AI answers.