ZANUS FRONT OFFICE FOR LOGISTICS — EXCEPTIONS & CLAIMS

Exceptions that file themselves — nights and weekends included.

A missed pickup reported at 9 PM, a consignee refusing a damaged pallet, a short count at receiving, an address change while the truck is rolling, a claim with photos, a detention charge disputed: the AI identifies the shipment and the account, files the case with everything the desk needs, routes it by your rules — operations, dispatch, claims, billing, compliance — and keeps the shipper and consignee informed until it is closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

PRO, BOL, account, consignee, what happened, photos, invoice value, who to call back — captured in the conversation, no email chain to ask again.

Routed by your rules

Missed pickups to dispatch, OS&D and damage to claims, address changes to operations, detention disputes to billing, hazmat incidents to compliance — with the transcript.

Status updates sent

The shipper hears when the redelivery is scheduled, the claim was received or the credit was issued — automatically, in their language.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own operation7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A customer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That customer stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI decide claims or waive charges?

Never. It files, routes and informs. Liability, payout, credits and detention waivers are your people’s decisions; the AI makes sure the claim arrives complete and the shipper is not left wondering. It never states a claim is approved.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own operation. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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