AI Front Office for Logistics. An AI receptionist for logistics companies, day and night
Zanus AI is an AI receptionist for logistics companies that answers the main line, the dock phone, the website chat, the inbox and your web forms, 24/7. On the phone it works as an AI voice agent: shippers, carriers and drivers get answers to common questions from your approved information, and rates, claims and exceptions reach the right desk.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Sells
You talk. Lisa sets it up.
You“After 8 PM drivers go to the on-call manager's mobile; tracking calls go to customer service.”
Lisa“After 8 PM, driver calls now ring the on-call manager's mobile, and tracking calls go to customer service. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for Logistics
- Shippers and consignees asking where a load stands, by PRO or BOL
- Carriers and drivers booking a dock slot or calling from a closed gate
- New shippers asking for a spot quote or a weekly lane price
- Brands asking a 3PL about storage, pick and pack and returns
- Importers asking which documents a shipment needs
- Receivers reporting a short, refused or damaged delivery
What it does
What an AI receptionist for logistics companies handles
Shippers, receivers and carriers from every part of the supply chain reach one AI on the phone, the chat, the inbox and the web forms; it knows your terminals, cutoffs and desks and writes every conversation on the shipper's record.
Every line on the first ring
The AI picks up every call on the main line, the terminal and the dock phone, 24/7 and with no phone menu: a consignee says she needs to move Thursday's delivery, and the AI takes it from there.
Callers routed by reason
Quotes, tracking, claims, billing and the driver desk each become a department, answered AI only, AI first or your people first, and a driver speaking Spanish reaches the colleague you choose.
Dock slots and pickups booked
With AI Booking, a carrier books a receiving appointment into a free door slot during the call, and the confirmation reaches his phone before he hangs up.
Quote requests captured whole
Lane, pallet count, weight, freight class and ready date are asked once and filed for your pricing desk; services in your catalog are priced by code and wait for your yes.
Exceptions opened as cases
A refused load, a short delivery or crushed cartons open a ticket with the caller's own words and the PRO number, for the claims or operations desk to work.
The shipper's story in one place
Calls with their transcript and summary, chats, e-mails and forms land on the account, so the rep who calls a traffic manager back starts from what was said.
The day
A virtual receptionist for logistics companies, from first door to night shift
5:10 AM, the receiving dock
A carrier's driver is early for his 6 AM door. The AI reads the day's book, offers the 5:30 receiving slot that is still free and books it while he waits in the yard.
7:20 AM, the status rush
Consignees ring one after another. Each is answered at once, shipment questions go to the tracking desk with the PRO number told first, and messages are filed when every rep is busy.
10:45 AM, a new shipper
A plant asks what six pallets a week to Atlanta would cost. The AI asks lane, weight, class and ready day, files the request for pricing and opens the deal in the CRM.
2:30 PM, two cartons short
A grocery receiver reports a delivery two cartons short. The ticket opens for claims with the PRO and her words, and she hears when your desk will answer.
6:15 PM, after the office closes
Calling after hours, a shipper on the West Coast asks tomorrow's pickup cutoff and whether liftgate service is offered; the AI answers from your published hours and accessorial page.
11:40 PM, a closed gate
A driver cannot get into the yard. Your after-hours rule rings the on-call operations manager's mobile, and she hears who is calling and why before she picks up.
Real screens
The screens behind a logistics front office
Real Zanus AI screens of an AI front office for logistics, carrying demo data and framed for a freight company: calls handed to the right desk, warehouses and their dock services, the inbox sorted, exceptions in one queue, shipper accounts and paperwork search.
Compared
AI answering service for logistics, side by side
Five moments of a freight desk's day, and what happens to each one with the ways logistics companies cover the phone and the inbox today.
| What the freight desk needs | Voicemail and a phone menu | An answering service | The desk phone alone | Zanus AI |
|---|---|---|---|---|
| A consignee calls at 6 AM about a delivery | Heard when the office opens | A message passed on later | Rings while the team sorts the morning board | Answered on the first ring:: routed to tracking with the PRO number told first |
| A carrier wants a dock appointment | A callback after the shift starts | No view of the door schedule | Typed into a shared sheet between calls | Booked into a free door slot:: confirmed by text or e-mail during the call |
| A shipper asks for a spot quote | A recording nobody prices | A name and a number | Waits until the pricing desk is free | Lane, weight and class asked once:: filed for pricing, the deal opened |
| Two cartons arrive short | A voicemail to type up | A note e-mailed in the morning | A sticky note at the claims desk | A ticket for claims:: with the PRO number and the caller's own words |
| What the next rep knows | Whatever the tape caught | What the operator typed | What someone remembered | The transcript and summary:: on the shipper's record beside quotes and cases |
Guardrails
What stays with your pricing, claims and operations desks
A freight mistake costs a truck, a claim or an account, so in your logistics operations the AI answers inside the lines you approve and hands the rest to a person.
Rates outside your catalog
A lane, a weight or a service you have not priced waits for your pricing desk under Price the lines; the AI never quotes a rate from memory.
Delivery promises
Cutoffs and transit times are said only as written in your knowledge, never as a promised hour, and a request to reschedule or reroute reaches your operations desk.
Trucks and drivers
The AI does not dispatch a truck, assign a driver or change a route. A pickup request is filed with the caller's details, and your people confirm the equipment and the time.
Hazmat and customs
The AI reads only your approved policy text; classification, packaging, valuation and admissibility questions are handed to the qualified person you name, with the question written down.
Claims and liability
Intake is the AI's job. Liability, payout and any credit belong to your claims desk, and on that department the AI can be set to propose while a person sends.
Accidents, spills and theft
A driver who reports an accident, a spill or a stolen trailer is put through to the on-call contact you named, and the whole call is written onto the record.
Set-up
Set up voice AI for logistics in 2 minutes
Forward the main line
Forward the number painted on your trailers and printed on your rate sheets to your Front Office number. The AI takes the next call, with nothing to install at the terminal.
Let Lisa read your site
Lisa reads your service, coverage and accessorial pages, then asks what the website leaves out: terminals, dock hours, pickup cutoffs and the languages your drivers speak.
Name your desks
Tell her your departments, quotes, tracking, claims, billing and the driver desk, and who answers each; every change is read back to you before and after it takes effect.
Ring your own terminal
Call your line and ask for a Thursday door or a spot quote. Then run the 7-day free trial, no credit card, and read every freight call it took that week.
Questions & answers
Questions logistics companies ask about an AI receptionist
What is an AI receptionist for logistics companies?
It is an AI agent that answers a freight company's phone, website chat, customer-service inbox and web forms the way a trained front desk would. Zanus AI picks up on the first ring, day and night, answers from the information you approve, books dock slots and pickups, opens claims as tickets, routes callers to the right desk and writes every conversation onto the shipper's record.
How is AI used in logistics customer service?
Mostly for the routine inquiries that flood a freight desk: cutoffs, hours, service area, accessorials, where to send paperwork, how to book a door. With your knowledge loaded, the AI handles those by phone, chat and e-mail in real time, opens a ticket for each exception, and leaves your people the calls that need judgment, which lightens the call volume they carry.
Can the AI answer where-is-my-shipment calls?
It handles them the way a good front desk does. The AI asks for the PRO, BOL or reference number, answers what your published information covers, and puts the caller through to your tracking desk with the number told first, or files a message for it. It does not read your transportation management system, so it never invents a status or an arrival time.
Does the AI dispatch trucks or promise delivery times?
No. It is not a dispatch service: it never assigns a driver, books a load or changes a route. Pickup requests are filed for your team to confirm, and cutoffs or transit times are said only as written in your knowledge, so no caller hears a delivery hour your operation has not promised.
Can carriers book dock appointments and pickups by phone?
Yes: AI Booking brings dock appointment scheduling into the call. Each warehouse or terminal is a location with its own hours and time zone, each service counts its slots by your doors, and the AI offers only free times, verifies the caller and sends the confirmation by text or e-mail before he hangs up. A service you mark for approval waits for your yes.
How does the AI handle freight claims and OS&D reports?
It takes the intake. The report opens a ticket with the whole conversation, the PRO number the caller gave and the questions your claims desk wrote, asked first. The shipper hears when to expect your answer, and liability, payout and credits are decided by your claims team, never by the AI.
What happens when a driver calls at night?
Your after-hours rule decides. After-hours answering for freight companies can run full AI service, take-a-message only or voicemail; a reason you route to an on-call person rings that person's computer, phone app or mobile, and the AI tells your colleague who is calling and why before the call connects. A driver reporting an accident or a spill goes to the contact you name.
Is AI going to replace our freight brokers or customer service reps?
No. AI voice agents are good at the repetitive part of the day, and that is the part this one takes: picking up, asking for the reference, booking a slot, writing the call down. Your brokers keep the relationships and the rates, your claims desk keeps the decisions, and shippers stop waiting on hold for an answer that sits on your own website.
Does it speak Spanish and other languages?
Yes. The phone answers in the caller's language, and the website chat speaks 40 languages by text or voice, so a Spanish-speaking driver at the gate or an importer writing in Mandarin gets the same cutoff, slot and paperwork answers as your English pages. Each conversation lands on the record in writing.
Do we keep our main line and terminal numbers?
Yes. Forward each number to your Front Office number and the AI picks up from the next call, with no porting and no new phone system. Your reps keep taking calls on the computer, the phone app or their mobile, and the AI hands them only the callers you route to them.
How much does an AI receptionist cost for a logistics company?
Zanus AI is priced per company, never per seat, so customer service, sales, claims and every terminal share one subscription. You choose the modules your operation needs and add others later. The plans are on the pricing page. Your first week on the Front Office costs nothing and needs no card, and Auto-Call opens with your first paid plan.
How long does set-up take for a freight company?
The first line answers in 2 minutes: forward it and the AI takes the next call. Then tell Lisa whether you run as a carrier, broker, 3PL, forwarder or courier, your terminals, dock hours and cutoffs, and which desk handles quotes, tracking and claims. She reads your website first, your frequently asked questions page included, and shows each change before you approve it.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
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