ZANUS FRONT OFFICE FOR LOGISTICS & FREIGHT
Next-generation AI for Logistics & Freight. Try it free on your own operation. No credit card.
Every shipper answered. Every pickup booked. Your service desk, finally off “where is my shipment”. ZANUS AI Front Office for Logistics is the AI customer-service desk, quote desk and follow-up desk for freight forwarders, carriers, 3PL warehouses, couriers and customs brokers. It answers shippers, consignees, brokers and drivers on phone, website chat, email and web forms — where is my shipment, send me the POD, can you still pick up today — reading status from your connected TMS, WMS or tracking feed. It quotes lanes from your rate card, books pickups and dock appointments, files exceptions and claims complete to the right desk, and sends the notice before the consignee calls. Dispatch, hazmat, customs compliance and claim decisions stay with your people. Grounded only in your connected and approved information: no source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your customer-service desk does today.
The same 31 menus, read through an operations director’s eyes. Each function below is a page of its own, in your vocabulary — enable what your plan includes, add more when the network grows. No integration project before the first shipper is answered. Comparing options? See the comparison →
Every morning: last night’s status calls, pickups booked, exceptions filed and claims opened — and which shippers need a person before the 8 AM tender.
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AI PhoneAnswers the main line and the dock phone 24/7 — shipment status from connected data, POD sent, pickup taken, exception filed, driver routed to dispatch with the context whispered in.
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AI Chat & VoiceWebsite chat and voice that answers “where is PRO 4471”, transit times, coverage, cutoffs and accessorials from your data — and books the pickup in the conversation.
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AI AvatarA lifelike face that greets shippers on your site, explains how you move freight and walks a new account through booking its first shipment.
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AI DemoInteractive explainers: how a pickup works, what a claim needs, how to book a dock appointment, what customs will ask for — narrated by AI, any hour.
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Quote & Pickup RequestsQuote requests, pickup requests and credit applications worked in minutes — from form to rate quote to booked pickup, the shipper kept informed.
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Shipper RecordsThe front-office shipper record: every call, email, quote, pickup and exception in one timeline per shipper, consignee, broker and carrier — written by the AI.
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AI E-mailStatus, POD, BOL copies, invoice copies and document requests answered from connected data; exceptions and disputes routed to the right desk with the thread summarized.
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Rate QuotesSpot quotes from your rate card, accessorial schedule and fuel surcharge rules — sent as a clean document, followed up until tendered or declined.
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Notices & Follow-upPickup confirmations, exception notices, delivery notices, quote follow-up and dormant-account re-engagement — on schedule, stopped when a person should call.
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Pickups & Dock SlotsPickups, dock appointments and delivery windows booked by your door rules, cutoffs and slot lengths — moved and confirmed in the conversation, calendars synced.
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Service-Desk TrainingService-desk and dispatch staff trained on your lanes, cutoffs, accessorials and escalation tree — new hires productive in days, a team assistant on their own phone.
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Exceptions & ClaimsMissed pickups, late deliveries, OS&D, address changes, claims and billing disputes filed as tracked cases and routed to the right desk — nights and weekends included.
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Volume ForecastVolume by lane and account, quote-to-tender probability and at-risk shippers from real conversations and requests — always with the WHY.
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Shippers & CarriersShippers, consignees, brokers, carriers and agents mapped as organizations — who tenders, who receives, which committed lane is going quiet before the QBR.
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Add AI to what you haveConnect the TMS, WMS, tracking, customs and accounting systems you already run — the AI reads status, works the request, and writes it back.
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ProtectionDaily caps on every AI resource: a script hammering your tracking widget costs a capped, known amount — shippers see courtesy.
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What happens to every inquiry — in your operation
A call at 5:10 AM from a receiving dock, an email with a PRO number, a quote form, a driver at the gate, an origin agent on the other side of the clock — in any of 40 languages.
Status, ETA and POD from your connected TMS, WMS or tracking feed; transit times, coverage, cutoffs and accessorials from your published information. No connected status, no ETA — a person confirms.
Shipper, consignee, broker or carrier; which account, which shipment, which lane; a status check, a quote, a pickup, an exception or a claim — your routing rules applied in the conversation. Hazmat and customs questions go to your compliance lead.
Send the POD, quote the lane from the rate card, book the pickup or dock slot, file the exception or claim complete, transfer the driver to dispatch with the context whispered in.
Pickup confirmed, exception notice sent before the consignee calls, delivery notice with the POD attached, the quote not yet tendered chased politely, the account whose volume faded re-engaged — on schedule, until done.
Every touch on the shipper’s front-office record and written back to your systems. Every morning a briefing: what was handled overnight, which shipper needs a person before the tender deadline.
AI-driven end to end. A person wherever your rules require it. Dispatch decisions, hazmat and customs-compliance questions, claim outcomes, rates outside your rules and anything without a connected source wait for your people; the routine, the AI handles and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your shippers
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Chris, this is Crossroads Freight: your shipment is out for delivery today between noon and 4.”
- “Hi Dana, this is Crossroads Freight calling to confirm tomorrow’s pickup at your dock. Is 10 AM still good, and how many pallets should we expect?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same Front Office, by job
The jobs a operation names most often — each explained in full: what falls through the cracks today, a day with the AI on the job, every function seen from that job.
Questions, answered
Does the AI promise delivery times or dispatch trucks?
No. It states status and ETA only from your connected systems or your published transit-time tables; with no connected status it says a person will confirm and files the request. It never dispatches a truck, assigns a driver or changes a route — pickup and change requests go to your dispatch desk, which confirms. Hazmat, customs-compliance and claim decisions are transferred to your people with the context attached. No source, no claim.
What happens to our shippers’ data?
Your Front Office runs on a private data-processing environment dedicated to your company; shipment data, rates and customer lists never train public models and are never shared. Outside AIs read only what you authorize, through revocable read-only tokens with every access logged. Operations whose customers require an isolated environment with specific certifications ask for a private environment — available on request.
Does it replace our TMS, WMS or tracking platform?
No. It sits in front of them: the AI reads status from your systems, answers, quotes, books and files, then writes the result back through Connectors — webhooks, API and native calendar sync. Your TMS and WMS stay the record; your operations software stays; the service desk stops copying statuses into emails.
Try it free on your own operation. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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