Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Logistics. An AI knowledge base for logistics companies, tested nightly

AI Knowledge is the AI knowledge base for logistics companies that every channel answers from: your website, your service guide, your accessorial rules and your claims procedure sit in one tree, and the AI answers shippers and your team only from it. When a shipper asks something the knowledge does not hold, nothing is guessed: the question waits until you answer it once.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Rules

Rules

Never rules, always rules, scripts and answers share one table, and two rules that contradict each other are paired for your decision.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never quote a transit time on any channel.”

Lisa“The rule sits under what the AI never says, on every channel, with a test that asks for a transit time. Approve and deploy?”

You talk. Lisa sets it up. Applied only on your yes.

How Logistics use it

You say never promise a delivery date on the phone; Lisa writes the rule, and it is tested every night.

Two rules about liftgate fees disagree, so they are paired side by side and you decide which one wins.

A shipper asks about weekend receiving hours nobody wrote down; the question waits under Q&A and gaps for your answer.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

Never guessed

A knowledge base for freight customer service that never guesses

Teach it by talking

Say what changed, such as a new cutoff for same-day pickups, and the assistant writes it where it belongs; nothing goes live before you approve.

Contradictions paired

Two rules the AI cannot follow at once appear side by side with the reason, so an old fuel note and a new one never both answer.

Every conversation reviewed

Shipper calls, chats and mails are reviewed every half hour for a clash, a gap or a lesson, and each finding brings its evidence and a fix for you to approve.

One brain for every channel

With logistics FAQ automation, the phone, the chat, e-mail, tickets and the reps' screens answer from the same knowledge, in 40 languages.

Questions & answers

AI Knowledge for Logistics: questions & answers

What goes into a knowledge base for a logistics company?

The start questions first: what you do and what the AI must never promise. Then a 3PL knowledge base adds your facts, locations and hours, your rules and scripts, and the library of pages, documents up to 25 MB, pictures and videos, topic by topic.

Will the AI invent a rate or a transit time?

No. A sentence your knowledge does not support is held back, and the AI says it needs to verify and come back. Accessorial policy answers come from your rules, prices are read from the catalog as they stand, and a NEVER rule keeps a price that is not in the list off every channel.

How do we keep the answers right?

Each rule carries its own test question with the words the answer must and must not contain, run every night, green or red. Your answers to past gaps are asked again each day, and any that no longer comes back reads rolled back, so a slip shows here first.

Does it read our website?

Yes, every day. New pages join with their pictures and videos, a changed page is read again and a page that left the site is retired. Untick obsolete pages and they leave every channel at once.

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