AI Assist on calls for Logistics. Accessorial rules on screen while the rep talks.
AI Assist on calls shows your customer-service reps suggestions from your knowledge while they talk: the accessorial for inside delivery, the cutoff for tomorrow's linehaul, which hazmat classes you accept, the claim intake checklist, the wording for a shipper pushing for a discount. It never speaks to the caller; your rep stays the voice and decides what to say.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Show accessorial rules and the claim checklist to reps during calls.”
Lisa“Done: reps see accessorial rules and the claim intake checklist on screen during calls. Show linehaul cutoffs too?”
Any setting, in any module · applied only on your yes
How Logistics use it
A shipper asks whether limited-access delivery to a school costs extra; the rep sees the accessorial rule on screen and answers.
A new rep takes a damage call and follows the claim checklist on screen, so the case is filed complete.
A caller asks about shipping a hazmat class; the screen shows your approved policy text and the transfer to the compliance lead.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for Logistics: questions & answers
Does AI Assist give hazmat or customs advice to reps?
No. It shows only your approved policy text and routing, such as which classes you accept. Classification and compliance questions are transferred to your compliance lead or brokerage staff.
Does the shipper hear the AI on an assisted call?
No. The suggestions appear only on your rep's screen; the shipper hears your rep, who chooses what to say and when to transfer the call.
Does AI Assist help new reps during peak season?
Yes. New and seasonal reps see accessorial rules, cutoffs and checklists while the call happens, which helps during peak season when the phones are busiest and experienced reps are stretched.
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Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Logistics ›
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Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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