Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for Logistics. An AI email responder for logistics service desks

AI E-mail is an AI email responder for logistics desks: Lisa reads every message sent to your quotes, tracking, claims and billing addresses, finds the shipper, sorts it to the right desk and writes the answer from your own knowledge, in the sender's language. Per desk you decide whether she sends alone or a person approves first.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Rules per desk

AI email responder for logistics: per desk, Lisa sends alone, a person approves or a person writes, real Zanus AI screen

Rules per desk

For each desk you decide whether Lisa answers and sends, writes for a person to approve, or leaves the mail to your team, and how fast.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Claims and billing wait for a person; Lisa may answer the tracking desk alone.”

Lisa“Claims and Billing now wait for a person's click, and Lisa answers the Tracking desk on her own. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Logistics use it

An importer writes in Mandarin asking which documents a shipment needs; Lisa drafts the reply from your checklist, translation beside it.

A fulfillment client's purchase order arrives as a PDF and opens a case on Orders & quotes by itself.

A consignee asks by e-mail to change the delivery address; the AI never does it, and the thread waits in Needs human.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

Desk by desk

Logistics email automation, desk by desk

One desk per address

In this email triage for logistics, quotes, tracking, claims and billing each get their own desk, colour and count of open conversations, and every mail lands on the desk its address belongs to.

The summary card

What the shipper wants in one line, the history that matters and two or three answer directions; one click on a direction writes the reply for the rep.

Bulk mail out of the way

Newsletters and notifications leave the desk, read once by Lisa for a real customer hiding among them, who is pulled back to be answered.

Hard guards on changes

A request to cancel an order or change an address is never done by the AI; the thread goes to Needs human with a copy to your escalation inbox.

Questions & answers

AI E-mail for Logistics: questions & answers

Can an AI answer a logistics customer-service inbox?

Yes, desk by desk. Lisa reads each freight customer service email, attaches it to the shipper's contact and writes the answer from your knowledge, such as cutoffs, accessorials or a paperwork checklist. For most mails the answer waits in Ready to send, and a rep changes a word or sends it as written.

Does the AI send replies without our approval?

Only on the desks where you allow it. By default Lisa writes and a person approves, so nothing leaves without a click. Move the tracking desk to Lisa answers and sends once you have read her answers for a week and trust them.

What happens to purchase orders and RFPs sent by e-mail?

A purchase order opens a case on Orders & quotes by itself, and the customer's next mail lands on the same case. A request for a proposal opens one in the Proposal Studio. The mail stays on the desk with a chip that says where it went.

Can the claims team share one inbox?

Yes. It works as a shared inbox for freight brokers and claims desks alike: a manager assigns a thread to a colleague, an agent takes one over so Lisa stops writing on it, and Overdue shows the mail unanswered past the desk's response time. Each person reads only the desks his scope covers.

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