Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Webchat for Logistics. An AI chatbot for logistics companies, by text or voice

AI Webchat is an AI chatbot for logistics companies that answers shippers and consignees on your website by text or voice, in 40 languages, from your own pages and approved answers only. It explains your service area, cutoffs and accessorials, collects a complete quote request, books a dock slot with AI Booking and hands a claim to your team as a ticket.

TRY AI WEBCHAT FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Webchat · Sessions

Sessions

Every chat counted by hour and country, with what each produced: an answer, a quote request, a ticket or a visitor who never typed.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Collect lane, pallet count, weight and freight class before filing any quote request.”

Lisa“Quote requests in the chat now ask for the lane, pallet count, weight and freight class before they are filed. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Logistics use it

A small shipper asks whether you deliver to a rural ZIP code with a liftgate; she answers from your coverage and accessorial pages.

A visitor wants a price for eight pallets to Denver; the chat collects weight, class and ready date and reads his e-mail back once.

A consignee reports a refused delivery and asks for a person; the conversation becomes a ticket for your customer service desk.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Text and voice in one widget on your site, the visitor types or talks; the AI answers in their language
Knows the page the visitor is on and answers from your pages, files, prices and rules
Shows pictures and product screens while it talks; opens the right page of your site and continues there
Captures the lead with a verified e-mail; books appointments from your live calendar; offers your AI Demo
Your people take over any chat live in one click, with the context, not a transcript to read
Instant barge-in: the visitor interrupts and the AI stops; echo and background noise filtered
Optional AI Avatar: the same assistant with a face that talks
Every conversation on the customer's record; chat analytics per page and topic; sessions exportable
Installs with one line on any site, Shopify, WordPress, custom; the widget is yours to brand

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Webchat does, for every business ›

Works withAI Booking AI Avatar AI Demo AI Quoting AI Tickets AI Returns & Warranty AI CRM

Shipper questions

Freight website chatbot: the questions shippers ask after hours

Coverage and accessorials

Do you deliver to this ZIP code, is a liftgate extra, can you do inside delivery: answered from your own pages, with the page that explains it opened beside the answer.

A complete quote request

Lane, pallet count, weight, class and ready date are collected in the conversation, so the pricing desk opens a request it can price instead of a name and a question.

A dock slot in the chat

With AI Booking, a carrier books his receiving appointment in the conversation, into a free door slot, verified before it enters the book.

Every language your shippers use

As a multilingual chatbot for shippers, she has her opening lines written once in English and shown and spoken in the visitor's language, so an importer in Monterrey or Shenzhen is greeted in his own.

Questions & answers

AI Webchat for Logistics: questions & answers

Can a website chatbot answer shippers' questions about our services?

Yes, from your knowledge only: your pages, your documents and the answers your team approved. Service area, transit tables you publish, accessorials, packaging rules and office hours are answered in the visitor's words; a question the knowledge does not cover goes to your team instead of a guess.

Does the chatbot show shipment tracking?

When your website has a tracking page, she opens it for the visitor and introduces it. A question about one shipment that your pages cannot answer becomes mail for your team or a ticket, with the PRO number and the whole conversation attached.

Can the chat quote freight rates?

As a chatbot for freight brokers and carriers, she collects what your pricing desk needs, reads the e-mail back once and files the request, so it arrives complete. With AI Quoting, a service priced in your catalog can be drafted while the visitor is still there, and it waits for your yes.

How is the chatbot installed on our site?

One line of code pasted once into your site theme puts the website chat for 3PL warehouses and freight companies on every page, for phones, tablets and computers alike. From then on, the Website chat page marks the widget installed and shows when a shipper last opened it.

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