Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Logistics. A browser phone and callback queue for customer service.

AI Call Desk gives your customer-service reps and dispatchers a phone in the browser that calls from your company number, and a work queue Front Office prepares: the consignee waiting on a callback, the shipper whose exception needs a person, the hang-ups from the morning status rush. Calls are transcribed onto the shipper's record live, and two dictated lines set the next step.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Call Desk · The work queue on the operators' desk

AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Give customer service four browser phones and put overnight exceptions at the top of the queue.”

Lisa“Done: four reps have browser phones, and overnight exceptions sit at the top of the queue with transcripts. Add hang-up callbacks next?”

Any setting, in any module · applied only on your yes

How Logistics use it

A rep starts her shift with a queue of overnight exceptions, each with the PRO number and transcript, and calls the consignees in order.

A dispatcher working from home calls a driver from the terminal number, so the driver recognizes the call.

After calling a shipper about a refused load, the rep dictates two lines and a reconsignment follow-up is scheduled.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Work queue: who to call, why, from which conversation, prepared by Front Office
Phone in the browser, calling from your company number
The call transcribed into the customer's story as it happens
Two dictated lines after the call → the next step proposed and scheduled
AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Call Desk does, for every business ›

Works withAI Phone AI CRM AI Assist on calls AI Quoting AI Booking AI Follow-up

Questions & answers

AI Call Desk for Logistics: questions & answers

Can freight customer-service reps call from a browser?

Yes. The browser phone calls from your company number, so reps and dispatchers at the terminal or at home show the same caller ID, and each call is transcribed onto the record.

What does the customer-service queue show?

Who to call, why and from which conversation, such as an overnight exception, a pickup change or a hang-up, so reps work the list without searching the TMS for notes.