ZANUS FRONT OFFICE FOR HEALTH & HUMAN SERVICES — SERVICE REQUESTS

Requests that file themselves — with a tracking number, nights and weekends included.

A change of address at 9 PM, a question about a missing payment, a request for a copy of a record, a landlord reporting a repair, a complaint about a closed case, a provider asking about an invoice: the AI identifies the client or organization, files the request complete, gives a tracking number, routes it to the right unit — eligibility, child care, housing, aging services, vital records, the ombudsman — and keeps the client informed until it is closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Client, program, office, dates, what exactly is asked and what was attached — captured in the conversation, no callback to ask again, tracking number read back.

Routed by your rules

Change reports to the case queue, payment questions to benefits issuance, complaints to the ombudsman, safety concerns transferred live — with the transcript.

Status updates sent

The client hears when documents were received, the change was entered or the record was mailed — automatically, in their language, on the channel they chose.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own agency7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A client with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That client stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI decide anything on a request?

Never. It files, routes and informs. Every eligibility, case and enforcement decision is a person’s; the AI makes sure the request arrives complete and the client is not left wondering. Reports of abuse or neglect are transferred to a person, not filed as a request.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own agency. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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