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AI E-mail for Health & Human Services. An email responder for human services agencies

AI E-mail is an email responder for human services agencies that reads every message sent to your client-services addresses, finds the client, sorts the mail to the right unit and drafts the reply from your approved information, in the client's language. Each unit decides whether replies go out alone or wait for a worker's click.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Rule per unit

Email responder for human services agencies: who answers each unit's mail and its response time, real Zanus AI screen

Rule per unit

Each unit decides whether the AI answers and sends, writes for a worker's approval, or leaves the writing to a person.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Send office-hours and document replies alone; appeals and complaints wait for a worker.”

Lisa“Office-hours and document replies are set to send alone, and appeals and complaints to wait for a worker with a draft. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Health & Human Services use it

A client e-mails a photo of a letter asking what it means; the draft explains that type of notice in general terms.

A landlord asks for the date of the unit inspection; the mail lands on the housing desk with a reply ready to check.

A client writes in Arabic asking to appeal; the AI acknowledges in Arabic and holds the thread for the hearings unit.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

One desk per unit

Shared inbox for human services units

A desk per unit

Benefits, child care, housing and provider relations each get their own address, colour and count of open conversations.

Replies drafted for you

Most routine mail already has its answer waiting in Ready to send; the worker reads it, changes a word if needed and sends.

Only what needs a worker

Needs you gathers the messages that need a decision from a person, across desks and personal mailboxes, each with a proposed step.

Overdue mail shown

A client's mail left unanswered past the unit's response time shows as overdue, counted in working hours or around the clock.

Every language

Multilingual email replies for agencies

Read in English

A message in Vietnamese or Somali is read to the worker in English, with its numbers and dates checked.

Answered in the client's language

The worker writes in English and adds the translation beside it, so the client reads the reply in their own language.

From your own address

Replies leave from your agency's own address with each worker's signature and the agency footer under it.

Questions & answers

AI E-mail for Health & Human Services: questions & answers

Can an AI email assistant for social services answer an agency's e-mails?

Yes. AI E-mail drafts each reply from your approved program information in the client's language. Per unit you choose: the AI sends, a worker approves first, or a worker writes. Appeals, complaints and case questions can always wait for a person.

Does the AI send replies without a worker's approval?

Only on the units where you allow it. By default the AI writes and a worker approves: the draft waits in Ready to send and nothing leaves the agency without a click.

Can the AI change a client's address from an e-mail?

No. Changing an address or cancelling anything is never done by the AI. The thread goes to Needs human with a copy to your escalation inbox, so a worker makes the change in your own system.

Can each worker see only their own unit's mail?

Yes. Each person reads the desks their mail scope covers, so a child welfare desk can stay closed to staff outside it. A manager assigns threads, and a leaver's open mail moves to a colleague in one audited step.

What happens when a thread goes back and forth?

After the number of AI replies you set on one thread, it needs a person, with a copy to your escalation inbox. An unclear reply first gets one polite question, and an unreadable attachment goes straight to a worker.

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