Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Health & Human Services. Your call center's callback queue, ready each morning.

AI Call Desk gives your call-center workers a queue prepared by the Front Office: the client who asked for a caseworker, the hang-up from last night, the landlord waiting on an inspection date. Workers call from the browser on the agency's number, each call is transcribed into the client's record, and two dictated lines schedule the next step.

TRY AI CALL DESK FREENo credit card · Ready in 2 minutes

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Call Desk · The work queue on the operators' desk

AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Put every client who asked for a caseworker into the morning callback queue.”

Lisa“Done: clients who asked for a caseworker now appear in the morning callback queue, each with the conversation and the reason.”

Any setting, in any module · applied only on your yes

How Health & Human Services use it

A worker starts the shift with twelve callbacks, each showing why the client called and what the AI already told them.

A caseworker working from home calls a client from the browser, and the caller ID shows the agency's number.

After a callback, the worker dictates that the client will bring documents Thursday, and a reminder is scheduled.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Work queue: who to call, why, from which conversation, prepared by Front Office
Phone in the browser, calling from your company number
The call transcribed into the customer's story as it happens
Two dictated lines after the call → the next step proposed and scheduled
AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Call Desk does, for every business ›

Works withAI Phone AI CRM AI Assist on calls AI Quoting AI Booking AI Follow-up

Questions & answers

AI Call Desk for Health & Human Services: questions & answers

How does a call desk help a benefits call center?

It turns the Front Office's open items into a callback queue: who to call, why and from which conversation. Workers call from the browser using the agency's number, and each call is transcribed into the client's record as it happens.

Can caseworkers call clients from home?

Yes. The phone runs in the browser and calls from the agency's number, so a worker at home or in a field office uses the same queue, and clients recognize the agency when it rings.

What happens after a worker finishes a call?

The worker dictates two lines and the next step is proposed and scheduled, such as a reminder or a follow-up task. The transcript is already on the client's record, so no notes need typing.

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