Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Health & Human Services. An answering service for human services agencies

AI Phone is an answering service for human services agencies that picks up the main line and every office number on the first ring, day and night, in the caller's language. It answers from your approved program information, routes each caller by reason and language to the right unit, takes messages with the callback number read back, and rings the worker on duty for safety calls.

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Zanus AI · AI Phone · Messages

Messages

Each message a caller dictated is written out for the person it is meant for, with call back, heard and done beside it.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Neglect reports ring the on-duty worker's mobile at once, day or night.”

Lisa“Neglect reports are set to ring the on-duty worker's mobile at once, after your official wording, at any hour. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Health & Human Services use it

At 7:40 AM a client with a renewal letter asks what to send; the AI reads your checklist and books the interview.

A grandmother calling in Spanish about her grandson's child-care subsidy is routed to the child-care unit with her question already summarized.

A neighbor says the older man next door has had no heat for days; your official wording plays and the on-duty worker's phone rings.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

The intake line

AI answering service for social services, call by call

Answered in plain words

No menu and no hold queue: a caller says they got a letter about their renewal, and the AI finds the answer in your approved information by meaning, not by keyword.

Routed by reason and language

Benefits, child care, housing, aging services: each unit can be AI only, AI first or staffed first, and every transfer carries the caller's language and reason.

Messages that reach the worker

The AI takes the message, reads the callback number back digit by digit and files it for the right worker, even when the caller hangs up on the last word.

Workers rung where they are

A transfer rings the worker on the computer, the phone app or a mobile, in the order each chose, so a caseworker on a home visit still takes an urgent call.

Evenings and holidays

After-hours answering for human services offices

Your choice per line

Full AI service, take-a-message only or voicemail outside office hours, set separately for the main line and for each local office.

Holiday and closure messages

On a holiday or a snow closure, callers hear the message you wrote for that day, with the date and hour the office reopens.

Overnight, written down

Every call answered overnight sits on the record with its transcript and summary, and the morning briefing tells supervisors what came in.

Questions & answers

AI Phone for Health & Human Services: questions & answers

Can an answering service handle a human services agency's intake line?

Yes. AI Phone answers the intake line on the first ring, asks what the caller needs in plain words, explains the documents and next steps from your approved pages and books the intake appointment. A question about one person's eligibility is filed for a worker instead of guessed.

Does AI Phone handle call routing for human services offices by unit?

Yes. You set departments such as benefits, child care, housing, aging services and behavioral health, each AI only, AI first or staffed first. The AI routes by the reason and the language the caller gives, and the worker hears who is calling and why before the call connects.

What happens after office hours?

You choose per line: full AI service, take-a-message only or voicemail. On holidays and closures callers hear the message you wrote for that day, and safety calls still ring the worker on duty by the after-hours rule you set.

Are the AI's calls written down?

Every call the AI answers is saved with its transcript, its summary and its outcome on the caller's record, and the morning briefing lists what came in overnight. Supervisors can also follow a live call in real time.

What does the AI say when a caller asks why a payment stopped?

It explains that a worker must look at the case, offers a message or a transfer by your rules and never guesses a reason or an amount. The caller's question is written down in their own words for the worker who calls back.

Can AI Phone run a multilingual intake line for agencies that serve many communities?

Yes. The main line and every office number answer each caller in the language they speak, from the same approved program information, and route them by reason and language to the unit that serves them. A message left in Haitian Creole or Arabic reaches the worker summarized, with the callback number read back.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Health & Human Services ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.