ZANUS FRONT OFFICE FOR HEALTH & HUMAN SERVICES — CLIENT CONTACT RECORDS
The client record that updates itself — and works the next step.
Every call, chat, email, form and request lands on the client’s front-office record: who they are, preferred language, which programs they asked about, which office, what was booked, what is still open, who is authorized to speak for them. The AI fills it in from the conversations it had — nobody types notes after a call. Not the case file: the conversation record, next to your eligibility and case-management systems.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Contacts & Leads menu: end clients, companies, resellers, import review — one record per human, every touch attached.
What it does
Contact details, preferred language, programs asked about, office, appointments booked, requests filed and their tracking numbers — written by the AI as it talks.
The parent and the children, the daughter who calls for her father, the authorized representative, the partner agency’s case manager — linked, the whole picture.
Identity verified before status is read back, who may speak for whom, which unit handles which program, what waits for a worker — in every conversation.
Inside the CRM — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
End clients, companies, resellers — three tabs, one truth
Contacts & Leads keeps end clients, the companies they belong to and your reseller network in one menu. A company card shows every stakeholder, the combined timeline and the health score; a reseller card shows their leads, approvals and web code.
- Contact → company → buying committee, mapped by the AI
- Health score 0–100 with the WHY on every record
- Reseller applications, approvals and their own lead flow
Qualification: the rules are yours, the work is the AI’s
Set what a qualified lead means for YOUR business: minimum budget, decision timeline, the fit questions the AI must ask, whether free-mail addresses count, which competitors’ employees to filter out. The AI asks in the conversation, scores the answers, and routes: qualified → demo or booking; unqualified → polite close; unsure → NEEDS HUMAN.
- Rules per department or funnel
- Competitor domains and free-mail screening built in
- Every score explained by the answers that produced it
Import review: old lists become live records
Trade-show badges, purchased lists, exports from a retired CRM — import them, review the AI’s matching (duplicates merged, companies recognized, junk flagged), then let the funnels work them.
- Duplicate detection and company matching
- Junk and competitor rows flagged before they pollute your base
- Hands the clean list to Marketing funnels
Available on its own — or inside a solution
Questions, answered
Does this replace our eligibility or case-management system?
No. It is the front-office layer: conversations, appointments, requests and follow-ups. Determinations, case notes and payments stay where they are; Connectors write appointments and contacts back to your system.
Which solution includes it?
Available on its own or inside a solution. Which solution includes what: see pricing.
Try it free on your own agency. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
← Previous: Web & Leads · Sharing with a colleague? 📄 Get the PDF · ✉️ Email this page ·