AI Front Office for Health & Human Services. The AI receptionist for human services agencies
Zanus AI is an AI receptionist for human services agencies that answers applicants, clients, caregivers and providers by phone, chat, e-mail and web form, around the clock, in their language. It explains programs and documents from your approved information, books intake appointments, and puts abuse reports and callers in crisis through to a person.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
You talk. Lisa sets it up.
You“Neglect reports ring the on-duty worker's mobile at once, day or night.”
Lisa“Neglect reports are set to ring the on-duty worker's mobile at once, after your official wording, at any hour. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for Health & Human Services
- Applicants asking which papers prove income, address or household size
- Clients holding a notice and asking what it means and what to do next
- Caregivers and authorized representatives calling for a parent or a child
- Child-care, home-care and housing providers asking about enrollment and payments
- Schools, clinics and child welfare partners sending a referral
- Neighbors and relatives worried about someone's safety
The front desk
What an AI receptionist for human services agencies handles
The AI receptionist for social services agencies handles intake calls, frequently asked questions and appointments for the applicant, the client with a letter and the provider with an invoice, all from the same approved information.
Every line, first ring
AI Phone answers the main line and each office number 24/7, and natural language processing works out from the caller's own words whether they are applying, already a client or a provider, then routes the call by reason and language.
Program questions on your website
AI Webchat is generative AI held to your approved pages and answers: it replies to what residents ask on your apply, programs and contact pages, by text or voice in 40 languages.
The client-services inbox
AI E-mail sorts each message to a desk per unit, drafts the reply from your approved answers and holds appeals, complaints and case questions for a worker's decision.
Intake forms answered at once
AI Web Forms replies to an application, a referral or a contact form the moment it is sent, in the sender's language, with an upload link when a requested document is missing.
Intake and interview appointments
AI Booking offers only the free times in each office's and worker's calendar, books the intake visit or the eligibility interview, then confirms and reminds by text or e-mail.
One record per client
AI CRM writes every call, chat, mail and form onto the client's front-office record, so the worker who calls back sees what was asked and what was promised.
An agency's week
Missed calls a virtual receptionist for human services agencies catches
Use cases from an agency's month: call volume peaks in the very hours workers are busiest with clients, which is when missed calls pile up.
The first days of the month
Questions about payment dates, replacement cards and moved appointments arrive together. Each caller is answered at once, and one person's missing payment becomes a ticket for the unit that handles it.
After a notice mailing
Many households open the same letter on the same day. Callers hear what that type of notice means from your approved explainer, and questions about their own case go to a worker.
Renewal season
Clients due to renew ask which papers to send and when their interview is. The AI reads them your checklist and books the interview into a slot that is really free.
Evenings and weekends
Many clients work during office hours. The AI answers at 7 PM and on Sunday, moves an appointment, explains a document and writes down a message with the callback number read back.
Workers in the field
Home visits and court mornings empty the office. A caller asking for a worker who is out leaves a full message, filed on the client's record for the worker's return.
A storm or a heat wave
When cooling centers or shelters open, calls about help arrive all at once. The AI answers from the emergency page you publish and routes urgent needs to the staff on duty.
Real screens
AI for human services on real Zanus AI screens
Real screens with demo data, framed for an agency's intake line, website chat and client-services inbox.
Compared
AI receptionist vs answering service vs voicemail for an agency
Unlike general AI tools, an AI answering service for health and human services must answer from approved wording. Here is what each option does with a week of calls, chats and forms.
| What an agency needs | A clerk at the front desk | An answering service | Voicemail | Zanus AI |
|---|---|---|---|---|
| The phone queue after a notice mailing | One call at a time, the rest on hold | Messages taken for tomorrow | A full mailbox by noon | Every caller answered at once: with the notice explained from your approved wording |
| A report of abuse or a caller in crisis | Depends on who picks up | A script, then a callback | Heard hours later | Your official wording first: then a transfer to the worker on duty |
| Intake appointments | Booked between two other calls | A request passed to the office | A callback list | Booked into free slots: with a confirmation and a reminder to the client |
| The client's language | The languages on shift that day | One or two, often with a wait | The greeting's language only | The caller's own language: on calls, chats and e-mails |
| A question about one person's case | Answered from memory or a screen | Noted for a worker | Left on the tape | Filed for the client's worker: with the question and the conversation on the record |
| What is written down | What someone remembers to type | A message slip | The voice message | Every conversation: with its transcript and summary on the client's record |
Guardrails
What the AI front desk hands to your workers
What an AI should never decide stays with people: the AI answers only from the information your agency approved, and these questions always reach a person.
Safety and crisis
Reports of abuse or neglect, and callers in danger or distress, hear your official wording with the emergency numbers you list, then the phone of the worker on duty rings.
Eligibility and benefit amounts
The AI explains a program and its document checklist in general terms. Whether a person qualifies, and what they receive, is decided by your workers alone.
Medical and behavioral health questions
Questions about symptoms, medication or treatment get no advice. The AI books with your clinic or program and offers the nurse line or the worker you named for those calls.
Appeals and legal questions
The AI explains how to ask for a hearing as your published page describes it, then passes the appeal itself, in the client's own words, to the unit that handles appeals.
Case details on an open line
Your rules say what the AI may confirm about a person. Anything beyond that becomes a message or a ticket for the client's worker, never a guess.
Complaints
A complaint is heard to the end, filed as a ticket with the whole conversation, and the client is told when the unit is expected to answer.
Set-up
Set up an AI receptionist for human services agencies in 2 minutes
Lisa reads your website
Lisa, your AI assistant, reads your program, apply and office pages, then asks about your hours, your offices and the languages your clients speak at home.
Forward your lines
Forward the main line and the office numbers to your Front Office. The AI answers from the first forwarded call, and every number printed on your notices stays the same.
Name units and safety rules
Tell Lisa which unit takes benefits, child care, housing and aging services, who is on duty for safety calls and what the AI never discusses. She shows each change before and after.
Try it free for 7 days
Run it on your own lines, chats and inboxes for a week, with no credit card, and read every call it answered, every visit it booked and every caller it handed to a worker.
Questions & answers
Questions agencies ask about an AI receptionist for human services
What is an AI receptionist for human services agencies?
It is artificial intelligence (AI) software that answers an agency's phone lines, website chat, e-mail and forms like a trained front desk. Zanus AI answers from the program information you approved, books intake visits and eligibility interviews, takes messages with the callback number read back, and routes each caller by reason and language to the right unit or worker.
How does AI help human services agencies?
Using AI for human services takes the repeated front-desk work off your workers: which documents to bring, office hours, how to report a new address, moving an appointment. The AI handles those routine calls from your approved pages in the client's language, while case questions, safety concerns and every decision that needs human judgment stay with your staff, who get more of the day for service delivery.
Does the AI decide who qualifies for benefits or services?
No. It never says who qualifies and gives no medical, legal or benefits advice. It explains a program in general terms from the information your agency approved, lists the documents on your checklist and offers an appointment; anything about one person's eligibility or case goes to a worker with the question on the record.
What happens when a caller reports abuse or is in crisis?
The call goes to a person. A rule you approve makes the AI read your official wording and the emergency numbers you chose, then transfer the call to the worker on duty. It does not counsel, screen or assess risk, and if nobody picks up, the caller hears the line you prepared with your crisis numbers.
Is Zanus AI human services case management software?
No. It is the front office that sits in front of your case-management system: calls, chats, e-mails, forms, appointments and requests, each on the client's record. Case files, eligibility, service plans and outcomes reporting stay in the system you already use, and your workers keep every determination.
Can clients talk to a multilingual AI receptionist for public agencies in their own language?
Yes. The AI answers in the caller's language on the phone, and the website chat works in 40 languages, so a family that speaks Haitian Creole, Vietnamese or Arabic can ask about an appointment without waiting for a bilingual worker. Workers can read those conversations in English on the ticket.
Can the AI see our clients' case files?
No. It answers from your public program information and from the front-office record it writes itself: conversations, appointments, requests and tasks. Case notes, determinations and payment records stay in your own systems, and the AI does not reach into them.
What happens to calls after office hours and on weekends?
The AI keeps answering. Outside your hours you choose full AI service, take-a-message only or voicemail, line by line, and on holidays callers hear the message you wrote for that day. Urgent safety calls follow the after-hours routing you set, such as the on-call worker's mobile.
Can we keep our agency's phone numbers?
Yes. Forward the main line and each office number to your Front Office and the AI answers at once, with no porting and no new phone system. Your workers can still answer calls first during business hours, with the AI picking up when the queue builds and after closing.
How is client privacy protected?
Your rules tell the AI what it never discusses about a person, recording stays off until you switch it on, and each worker sees only the units and drawers you open to them. Those controls keep the front office compatible with the privacy rules your agency already follows.
How much does an AI receptionist cost for an agency?
Zanus AI is priced per company, never per seat, so every worker, office and unit shares one subscription. An agency starts with the modules its front desk needs today and turns more on when a program grows. The current prices are on the pricing page, and the free trial runs 7 days on your own lines with no credit card.
Do AI receptionists replace caseworkers or front-desk staff?
No. It takes the calls that repeat all day, documents, hours, appointments, so the people at your front desk and in your units spend their time on clients who need a person. Every hand-over gives the worker the full context of what the caller already said, so nobody is asked the same questions twice.
How long does it take to set up?
In 2 minutes for the main line. Lisa reads your agency's website, then asks which programs and offices you run, your hours, your languages, who is on duty for safety calls and what the AI must never discuss. Each setting is shown before and after you approve it.
Do clients know they are speaking with an AI?
The AI never pretends to be a person, and when asked it says it is your agency's AI assistant. It greets callers with your agency's name, answers in plain words and offers a worker whenever your rules say a person should take over, for example on a complaint or an appeal.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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