ZANUS FRONT OFFICE FOR HEALTH & HUMAN SERVICES
Next-generation AI for Health & Human Services. Try it free on your own agency. No credit card.
Every client call answered. Every interview kept. Your caseworkers, back on the cases. ZANUS AI Front Office for Health & Human Services is the AI receptionist, scheduler and follow-up desk for benefits offices, child and family services, aging and disability services, public health departments, housing and workforce offices. It answers clients on phone, website chat, email and web forms — what a program covers, which documents are needed, where to send them, what a notice means, whether an application was received — books and moves interviews and clinic visits, sends recertification and document reminders, files change reports with a tracking number, and calls hang-ups back. Eligibility and case decisions stay with your caseworkers; safety calls go to a person at once. Grounded only in the information your agency approves: no source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your client-services desk does today.
The same 31 menus, read through a client-services director’s eyes. Each function below is a page of its own, in your vocabulary — enable what your plan includes, add more as programs change. No IT project. Comparing options? See the comparison →
Every morning: last night’s calls, interviews booked and moved, documents received, change reports filed — and which clients need a caseworker’s call today.
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AI PhoneAnswers every client call on your menu, in your voices, 24/7 in 40 languages — books interviews, reads back what you authorize, calls hang-ups back, transfers safety and case questions to a person.
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AI Chat & VoiceWebsite chat and voice that explains programs, required documents and office hours from your published information — and books the appointment in the conversation.
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AI AvatarA lifelike face that greets clients on your site, explains how to apply and what happens next — in the client’s language.
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Program ExplainersInteractive explainers: how to apply, what to bring to the interview, how recertification works, what a notice means — narrated by AI, any hour.
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Applications & FormsApplications, change reports, document uploads and contact forms acknowledged in minutes — what is missing listed from your checklist, the interview booked.
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Client Contact RecordsThe front-office client record: every call, chat, form and request in one timeline per client and household. Not the case file — the conversation record.
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AI E-mailDocument questions, appointment requests and notice questions answered from your approved information; appeals, complaints and case-specific mail routed to the right unit.
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Fees & Program DocumentsFee schedules, copay and sliding-scale tables, records fees and program summaries sent as the published document — never a number improvised at the desk.
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Reminders & OutreachRecertification and interview reminders, document-due reminders, clinic and enrollment outreach — with consent, in the client’s language, stopped when a person should call.
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Appointment BookingInterviews, office visits, clinic appointments and home-visit windows booked into the right unit and worker calendar — by phone or in person — missed slots offered again.
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Front-Line TrainingCall-center and front-desk staff trained on your programs, scripts and routing rules — new hires answering clients in days, a team assistant for policy questions.
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Service RequestsChange reports, payment inquiries, complaints and records requests filed as tracked cases with a tracking number — routed to the right unit, status updates sent.
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Demand ForecastCall demand by program, notice mailing and deadline week; interview no-show risk per appointment — from real conversations, with the WHY.
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Providers & PartnersChild-care and home-care providers, landlords, employers, community partners and referring agencies mapped as organizations — who refers, who is waiting on you, who has gone quiet.
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Add AI to what you haveConnect the eligibility, case-management and scheduling systems you already run — the AI works the front office, and writes it back.
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ProtectionDaily caps on every AI resource: a script hammering your public chat costs a capped, known amount — clients see courtesy, your budget stays known.
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What happens to every inquiry — in your agency
A call at 7:30 AM after a notice arrived, a chat from a phone on the bus, an email from a caregiver, an application form at midnight — a client, a parent, a landlord, a provider. In any of 40 languages.
What the program covers in general terms, which documents are required, where to send them, office hours, what the notice type means, how recertification works — from your published information only. No source, no claim.
New applicant or existing client, which program, which office, how urgent, which unit — eligibility, child care, housing, aging services, vital records — your routing rules applied in the conversation. Safety and crisis calls go to a person at once.
Book or move the interview, read back the status you authorize once identity is verified, file the change report with a tracking number, transfer to the caseworker with the context whispered in, call back the hang-up.
The interview reminder, the documents still due, the recertification deadline, the clinic slot freed for the next client, the status update when the case moves — on schedule, in the client’s language, until done.
Every touch on the client’s front-office record. Every morning a briefing: what was handled overnight, who needs a caseworker today.
AI-driven end to end. A person wherever your rules require it. Every eligibility or case decision, every safety concern, every appeal and anything outside your approved information waits for your staff; the routine, the AI handles and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your clients
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Ms. Johnson, this is County Human Services: your benefits recertification is due by the 28th — the documents list is in your portal.”
- “Hi Mr. Lee, this is County Human Services calling to schedule your eligibility interview. Would Tuesday morning or Wednesday afternoon work for you?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same Front Office, by job
The jobs a agency names most often — each explained in full: what falls through the cracks today, a day with the AI on the job, every function seen from that job.
Questions, answered
Does the AI decide eligibility or answer questions about a case?
No. It answers only from the information your agency publishes and approves — programs, required documents, offices, deadlines, fee schedules, what a notice type means. It never decides whether a person qualifies, how much they will receive or why a case was denied. Where you authorize it, and only after identity is verified by your rules, it reads back status: application received, interview date, documents outstanding. Everything else is filed for a caseworker with a tracking number, or transferred. A safety concern or a caller in distress goes to a person immediately.
What happens to client information?
Your Front Office runs on a private data-processing environment dedicated to your agency; client information never trains public models and is never shared. Agencies whose rules require an isolated environment with specific enterprise-grade security certifications ask for a private environment — available on request.
Does it replace our eligibility or case-management system?
No. It sits in front of them: the AI answers, books and files, then writes appointments, contacts and requests back through Connectors — native calendar sync, webhooks and API. Determinations, case notes and payments stay in your system of record; the hold queue is what goes away.
Try it free on your own agency. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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