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AI Knowledge for Health & Human Services. The AI knowledge base for human services agencies

AI Knowledge is the AI knowledge base for human services agencies: one place for everything your AI says on the phone, in the chat and by e-mail, from office hours and program descriptions to the rules it must never break. Each rule carries its own test, run every night, and nothing goes live before your click.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · One tree

One tree

The agency's facts, the rules the AI follows, the pages it answers from, its pictures and what waits for review, in one tree.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never tell a caller whether they qualify for a program.”

Lisa“The NEVER rule is drafted for every channel, with a nightly test that checks no answer says who qualifies. Approve it?”

You talk. Lisa sets it up. Applied only on your yes.

How Health & Human Services use it

A rule says the AI never tells a caller whether they qualify; its nightly test checks that every channel still keeps it.

The office closes for a holiday; one change to the hours, and the phone, the chat and e-mail all say it.

A question about a new program waits under Q&A and gaps, and the answer given once is used on every channel.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

Rules and tests

Tested answers for agency front desks

The rules

Never say who qualifies, always name the office that decides, ask which county first: every rule your agency sets sits in one table.

Each rule, its own test

A test question, the words the answer must contain and the words it must not, run every night, green or red.

The claim guard

If no approved page backs a sentence, the AI keeps it back, tells the client it will check, and files the question for staff.

Contradictions paired

Two rules the AI cannot follow at once are shown side by side, so you choose which one wins.

The library

Approved answers for program questions, from your pages

Your website, read

The site map and menu are scanned, and the pages, pictures and videos join the knowledge topic by topic.

The order of truth

Your written answers come first, then agency documents, then website pages, the newer of two pages first.

Gaps wait for you

An unanswered question about a program waits for staff; once a worker types or says the reply, phone, chat and e-mail use it.

Questions & answers

AI Knowledge for Health & Human Services: questions & answers

What does a knowledge base for social services call centers hold?

The agency's facts, offices, hours, languages and departments, in your own words; the rules the AI never or always says; and the library of pages and documents it answers from, topic by topic, with documents up to 25 MB each.

How do we stop the AI from saying who qualifies?

Write it as a NEVER rule: the AI never tells a person whether they qualify for a program or what they will receive. The rule applies on the channels you pick and carries its own test, run every night, green or red.

What happens when the knowledge has no answer?

A sentence the knowledge does not support is held back; the AI says it needs to check and come back, and the question waits under Q&A and gaps with the whole conversation, for a person to answer once.

Can outdated program pages be kept out of answers?

Yes. The scan shows your website as a tree; untick an outdated page and it is dropped from the chat, the voice, the presentations and e-mail at once, in every language.

Does the knowledge learn personal data?

No. Nothing about a client is ever absorbed by the learning, and words you put on the never-learn list are kept out too. Every change the assistant proposes waits for your APPROVE & DEPLOY click.

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