Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for Reception and Switchboard. Ticket routing by department for what one call cannot settle

AI Tickets brings ticket routing by department to the main number: when a caller, a chat visitor or a sender needs an answer the front desk cannot give, a ticket opens for the department read from their words, with the whole conversation on it. The caller is told when to expect the reply, counted from that department's hours.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Tickets · One queue

Ticket routing by department: each ticket with who asked, the department, channel and priority, real Zanus AI screen

One queue

Each ticket with when it arrived, who asked, the department it is for, the question, the channel and the priority.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Read me the oldest ticket waiting for accounts.”

Lisa“The oldest is from Monday: a supplier wants a payment date for a late invoice, and nobody has taken it. Open it?”

You talk. Lisa sets it up. Applied only on your yes.

How Reception and Switchboard use it

A supplier asks why an invoice is still unpaid; a ticket opens for accounts with the call's transcript and Listen.

A tenant of the building reports a broken barrier at night; facilities finds the ticket in the morning with the recording.

Two calls from the same visitor about one lost badge are merged into one ticket, both conversations kept.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

Requests kept

Ticket routing by department from the main number

Every channel, one list

Whether a request came through the main number, the website chat, the info inbox or a contact form, its ticket sits in one list marked with its channel and its department.

The caller identified

On caller request tickets, the department sees who the caller is, their company and their earlier tickets before reading a word, so nobody rings the caller back to ask again.

A promise the caller hears

The reply time is counted in the department's working hours, four by default, and given to the caller the moment the ticket opens.

Said only once it exists

The AI tells a caller a ticket is open only after the record exists, and the confirmation e-mail carries its number.

Ready in 2 minutes

Department request tracking set up in 2 minutes

Your channels

The main number, the website chat, the info inbox and the contact forms each open tickets once their module is on.

Your departments

Name the departments that receive tickets and who may answer for each, signing as the department or as themselves.

Your promise

Set each department's reply time in working hours, hours or working days, and the signature its answers carry.

Your first week

Start the Front Office free for 7 days with no credit card and read the tickets your switchboard opened.

AI Tickets for Reception and Switchboard, trade by trade

By industryLaw Firms Small Business Healthcare Accounting & Tax Firms Consulting Firms Real Estate Enterprise Groups Associations Media Companies Software & SaaS Travel Agencies Hardware & Electronics

Questions & answers

AI Tickets for Reception and Switchboard: questions & answers

Can a phone call open a ticket for a department?

Yes. When the switchboard cannot settle a call, the AI opens a ticket for the department the caller needs, and the call's transcript joins it about a minute later with Listen for the recording. The priority is read from the caller's own words too.

Is the caller told when the department will answer?

Yes, before the call ends: the AI gives the reply time worked out from the hours that department keeps, and the confirmation e-mail repeats the promise with the ticket number. A ticket that runs past it is marked for the department.

Can the AI answer a ticket by itself?

Each department decides: accounts may let the AI answer alone when it is sure enough, while facilities may want the AI to propose and a person to send. Below the score you set, a caller's ticket waits in Manual review and nothing is guessed.

Can each department see only its own tickets?

Yes. With internal ticket routing, each person sees only the tickets of their own departments, hands a ticket to a colleague with one selector and leaves a note the caller never sees.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Reception and Switchboard ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.