Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for Associations. Member services AI that answers or waits for staff

AI Tickets is member services AI for associations: every call, chat, e-mail and form that needs a follow-up becomes a request with the whole conversation on it, from a certificate reprint to a portal login that fails. The AI answers from your knowledge base when it is sure enough, and below your threshold the request waits for staff.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Tickets · Department rules

Member services AI: who answers in each department, how sure the AI must be and the promise, real Zanus AI screen

Department rules

The AI suggests and staff send, or the AI answers alone when it is sure; each department sets its own threshold and reply-time promise.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Certification requests always wait for a person.”

Lisa“I'm setting the certification department to one person answering, so no request there is answered by the AI alone. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Associations use it

A member locked out of the portal the night before the exam window gets your reset steps by e-mail and a request number.

A certificant asks for a certificate reprint; the request goes to the certification department and is held for a person.

A member who called about a hotel complaint then writes in the chat; the second ask lands on the open request.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

One list

Member request tracking from every channel

Calls with Listen

A member who needs a follow-up on the phone gets a request opened by the AI, with the call's transcript and Listen added a minute later.

Priority and owner

Mark a request Normal, High or Urgent and hand it to a colleague with one selector; the list shows who holds each reprint, refund and complaint.

One case, one request

A member with an open case hears it quoted instead of a second request, and two that slipped through join with Merge, both conversations kept.

Rated after the answer

Under every answer the member can rate it, and Solved on the first answer counts the member requests settled at once.

Questions & answers

AI Tickets for Associations: questions & answers

What is member services AI?

Member services AI answers the routine requests members send and keeps the rest in one list for staff. AI Tickets opens member support tickets from a call, a chat, an e-mail or a form, answers from your knowledge base when it is sure enough and holds the others in Manual review.

Does the AI decide appeals or a member's standing?

No. Set the standards department to one person, and appeals, ethics complaints and grievances wait for the staff member you name, with the member's own words on the request. The member is told when to expect an answer from that department's hours.

Can each department see only its own requests?

Yes. A person can be limited to the requests of their own departments, so certification staff do not read events complaints, and an internal note is a line for a colleague the member never sees.

How are members told when to expect an answer?

Each member hears the expected reply time, worked out from the department's hours with four working hours as the default, and the confirmation e-mail repeats it. A request past that promise is marked in the list and the person holding it is told.

What happens to questions nobody could answer?

When the same question has been held for staff as often as you set, it is flagged as a knowledge gap. Write the answer once, review it in Auto-Retraining, and this AI for member services uses it the next time a member asks.

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