Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Assist on calls for Associations. Category and CE answers on screen while staff talk.

AI Assist on calls shows your staff suggested answers from your knowledge while they speak with a member: the category rules, the CE credit a course carries, the conference cancellation policy, the chapter contact. The member only ever hears your staff member, which matters on calls about renewal disputes, appeals or grievances that a person must handle.

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Zanus AI · AI Assist on calls · AI ASSIST: the right answer on screen while your person talks

AI Assist on calls — AI ASSIST: the right answer on screen while your person talks, real Zanus AI screen

You talk. Lisa sets it up.

You“Show the dues schedule and grace-period policy to staff during renewal calls.”

Lisa“Done: during renewal calls, staff now see the dues schedule and grace-period policy as suggestions on screen. Include the installment rules too?”

Any setting, in any module · applied only on your yes

How Associations use it

A member asks a new staffer whether a webinar counts toward ethics CE; the rule from your education policy appears on screen.

During a call about a disputed late fee, the membership director sees the published grace-period policy beside the conversation.

A union representative on a member call sees the contract article the member mentions, pulled from the documents your local approved.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Live suggestions from your knowledge during a call, on your operator's screen
Never speaks to the customer, your person stays the voice

Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Assist on calls does, for every business ›

Works withAI Call Desk AI Phone AI Tickets AI Quoting AI Booking

Questions & answers

AI Assist on calls for Associations: questions & answers

Can AI help association staff during live member calls?

Yes. AI Assist on calls suggests answers from your knowledge on the staff member's screen while the call runs, such as a category rule or a CE requirement. The member hears only your staff member; the AI never speaks.

Is it useful for new member-services staff in renewal season?

Yes. A new hire in renewal season can answer dues, category and event questions with the approved wording in front of them, instead of putting the member on hold to ask a colleague.

Does AI Assist need a separate phone setup?

It works on top of AI Call Desk, the browser phone your team uses for member calls. The dues and CE suggestions appear on the same screen where the member call is placed and transcribed.

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