Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Associations. A browser phone and call list for the membership team.

AI Call Desk gives your membership team a phone in the browser that calls from the association's number, plus a work queue the Front Office prepares: who to call, why, and from which conversation. Lapsed members, unpaid group invoices and sponsors who asked for a callback appear in the queue. Each renewal or sponsor call is transcribed into the member's story while staff talk.

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Zanus AI · AI Call Desk · The work queue on the operators' desk
AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Put every lapsed organizational member in Jenna's call queue, oldest renewal date first.”

Lisa“Done: lapsed organizational members now fill Jenna's call queue, oldest renewal date first, each with its last conversation. Add unpaid group invoices too?”

Any setting, in any module · applied only on your yes

How Associations use it

1

On Monday morning the membership coordinator opens a queue of fifteen lapsed firm members, each with the reason and last conversation attached.

2

After calling a sponsor, the sponsorship manager dictates two lines; the next step is proposed and a follow-up call is scheduled.

3

A part-time staffer works renewal calls from home in the browser, and members see the association's main number on caller ID.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

  • Work queue: who to call, why, from which conversation, prepared by Front Office
  • Phone in the browser, calling from your company number
  • The call transcribed into the customer's story as it happens
  • Two dictated lines after the call → the next step proposed and scheduled
  • AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Questions & answers

AI Call Desk for Associations: questions & answers

Can our membership staff make calls from a browser?

Yes. AI Call Desk is a phone in the browser that calls from your association's number, so staff working from home or at a conference booth can call members without a desk phone. Every call is transcribed onto the member's record.

How does the call queue know which members to call?

The Front Office prepares it from the conversations: the lapsed member who asked for a callback, the firm with an unpaid group invoice, the sponsor who wanted to talk. Each entry shows why the call is needed and what was said before.

What happens after a staff member ends a renewal call?

They dictate two lines, and the next step is proposed and scheduled, such as sending the renewal invoice or booking an orientation. Nobody retypes the renewal conversation, and its summary sits on the member's record.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Associations ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.

REAL AI - the whole Front Office is AI, not old software with an AI button.

Awards & trade shows ›
TMCnet Enterprise AI Product of the Year 2026
Visitors meeting Zanus AI live at a 2026 trade show
Hands-on with the Zanus AI demo at a 2026 technology trade show

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