Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Associations. An AI knowledge base for associations, one approved source

AI Knowledge is an AI knowledge base for associations: your website, membership categories, event policies, CE rules and approved answers in one tree that the phone, the chat and the e-mail all answer from. A question it cannot answer is never guessed; it waits for staff to answer once, for every channel.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · One tree

One tree

Your facts, the rules the AI follows, the pages it answers from and what waits for review, in one place for every channel.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never tell a candidate they passed or failed an exam.”

Lisa“I'm adding a never rule on exam results for every channel, with its own test question for tonight. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Associations use it

The board changes the student category rule; staff say it to Lisa once, approve it, and every channel answers the new rule.

A member asks a question no page covers; it waits under Q&A and gaps until staff write the answer once.

Last year's conference pages are unticked in the website scan, so no channel quotes an old hotel deadline.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

One source

Approved answers for member questions on every channel

Rules with their own test

Each rule carries a test question and the words its answer must and must not contain, run every night and shown green or red.

Contradictions paired

Two rules that cannot both hold, such as last year's deadline and this year's, are shown side by side for staff to decide which one wins.

The order of truth

Your written answers and corrections come first, then documents, then website pages, the newer of two pages first, so an updated policy outranks an old page.

Learns from conversations

Every 30 minutes new member conversations are read for gaps, contradictions and lessons, each with its evidence and a proposed fix for your yes.

Questions & answers

AI Knowledge for Associations: questions & answers

What is an AI knowledge base for an association?

It is the set of facts, rules and documents your AI answers members from, the member FAQ knowledge base behind every channel. In AI Knowledge it is one tree: your website, documents, rules and approved answers, read on every call, chat and e-mail and taught by talking.

How do we keep answers current when policies change?

The daily website scan rereads changed pages and retires removed ones, so an updated policy page answers the next member. Tell Lisa a new rule and approve it with APPROVE & DEPLOY; nothing goes live before that click.

What if a member asks something the knowledge base does not cover?

It says it needs to verify and come back, in your words, and the question lands under Q&A and gaps with the whole conversation. Answer it once and every channel knows it from then on.

Is member personal data learned by the AI?

No. Personal data is never learned by any automation, and the terms you list as never-learn stay out of the knowledge base for member services that your channels answer from.

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