AI Assist on calls for Reception and Switchboard. The answer appears on screen while your receptionist talks.
AI Assist on calls listens while your receptionist or operator handles a call and shows suggested answers from your approved knowledge on their screen: which department handles export licenses, the visitor policy at the north gate, the holiday hours. The caller only ever hears your receptionist, who reads the suggestion and decides what to say.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Turn on suggestions for the switchboard operators, from the directory and visitor procedures.”
Lisa“Done: switchboard operators now see live suggestions from the directory and visitor procedures during calls. Turn it on for the evening shift too?”
Any setting, in any module · applied only on your yes
How Reception and Switchboard use it
A new receptionist is asked who handles export licenses; the answer appears on screen before she has to put the caller on hold.
A caller asks about weekend parking at the plant; the operator answers from the suggestion drawn from your visitor page.
During a call about a lost badge, the operator sees the security procedure and the extension to transfer to.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for Reception and Switchboard: questions & answers
Does the AI talk to the caller when it assists a receptionist?
No. AI Assist on calls never speaks to the caller; it shows suggestions on your operator's screen, and your person stays the voice of the organization.
Where do the suggestions come from?
From your own knowledge: the directory, procedures and approved answers you load. The assistant suggests, and your receptionist decides what to say and whether to transfer.
What does AI Assist on calls need to run?
It works on top of AI Call Desk, where your operators take calls on the browser phone, so suggestions appear on the same screen as the call and its transcript.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Reception and Switchboard ›
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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