AI Assist on calls for Healthcare. Approved answers on screen while the receptionist talks.
AI Assist on calls shows your receptionist suggestions from your knowledge during a live call: which insurers the practice accepts, the prep instructions for a scan, the new-patient policy, the no-show rule. It never speaks to the patient and never suggests clinical advice; your staff member stays the voice and decides what to say.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“During calls, show the accepted-insurers list and prep instructions to the receptionist.”
Lisa“Done: during calls, receptionists see your accepted-insurers list and prep instructions as suggestions. Add the no-show policy?”
Any setting, in any module · applied only on your yes
How Healthcare use it
A patient asks whether the clinic accepts her new plan; the accepted-insurers list appears on the receptionist's screen during the call.
A caller asks how to prepare for an ultrasound; the approved prep text appears, so the receptionist reads it instead of guessing.
A new receptionist in her first week handles a cancellation-fee question with the practice policy shown on screen.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for Healthcare: questions & answers
Does AI Assist speak to patients during the call?
No. It only shows suggestions on your staff member's screen, and the patient hears your receptionist the whole time. The suggestions come from your approved knowledge.
Will AI Assist suggest medical answers to the receptionist?
No. It surfaces approved front-office information such as insurers accepted, preparation sheets and policies. Clinical questions still go to the nurse line or the provider.
What does a practice need to use AI Assist on calls?
You need AI Call Desk, the browser phone your front desk uses. AI Assist then works on every call handled there, with suggestions drawn from the knowledge you approve.
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Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Healthcare ›
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Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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