AI E-mail for Healthcare. An email responder for medical offices that holds clinical mail.
AI E-mail is an email responder for medical offices that reads every message to the practice, sorts it to the right desk and drafts the reply from approved information in the patient's language. Directions, hours and forms can go out alone, while clinical, billing and records mail waits for staff with the draft ready.
TRY AI E-MAIL FREENo credit card · Ready in 2 minutesReady to buy? See plans & pricing ›
7 days free · per company, never per seat · nothing to install
Desk rules
Each desk has its own rule: Lisa answers and sends, Lisa writes and a person approves, or a person writes, with its own response time.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Answer directions and forms e-mails alone; hold clinical, billing and records mail for staff.”
Lisa“Directions and forms mail will be answered and sent by me; clinical, billing and records mail will wait for a person with a draft. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Healthcare use it
A patient writes asking for directions and parking; the front-desk rule lets Lisa answer from your pages and send it alone.
A referring office e-mails notes for a new patient; in the medical office shared inbox, the message lands on the referrals desk with a one-line summary on top.
A patient asks whether new symptoms are serious; the thread waits for the care team in Needs you, with Lisa's draft held back.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
- Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
- Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
- Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
- Templates written from your knowledge; deliverability report, bounces, complaints, engagement
- Attachments, quotes and confirmations sent from the same place; nothing typed twice
Available on its own or inside a solution · See pricing › · Per company, never per seat.
Everything AI E-mail does, for every business ›
Works withLisa, your AI assistantAI Follow-upAI QuotingAI BookingAI TicketsAI Returns & Warranty
Desk by desk
How the email responder for medical offices sorts the practice inbox
A desk per department
Front desk, referrals, billing and records each get their own address and desk, with a count of open conversations, so nothing sits in one crowded inbox.
Who answers, per desk
On each desk, Lisa answers and sends, Lisa writes and a person approves, or a person writes. A person's approval is the default.
Needs you
One list gathers the threads that need a decision from staff, across every desk, each with Lisa's proposal beside it.
Hard guards
An unclear reply gets one polite question, then goes to a person. An attachment the AI cannot read goes to a person, and the reply-loop limit is yours to set.
Clinic mail
Patient email replies the practice can stand behind
From your own address
Replies leave from the practice's address and land in its Sent folder, signed by the desk or the staff member you choose.
In the patient's language
A message in Portuguese is read to staff in English and answered in Portuguese, with the translation shown beside your own words.
Response time kept
After the hours you set, an unanswered patient message counts as overdue and rises on the list, counted in working hours or around the clock.
Questions & answers
AI E-mail for Healthcare: questions & answers
Can an AI answer patient emails for a medical office?
Yes, the routine ones, from your approved information: directions, hours, forms and accepted plans. You decide per desk whether Lisa sends alone or a person approves, and clinical, billing and records mail can be set so a person always decides.
What does the AI do with an email describing symptoms?
It does not answer the clinical part. The thread waits for the care team in Needs you, summarized in one line with the history that matters, and a member of staff replies.
Do automated email replies for clinics go out without staff approval?
Only on the desks where you allow it. As shipped, Lisa writes and a person approves: the draft waits in Ready to send, and nothing leaves the practice before a click.
Can staff take over a patient thread?
Yes. A staff member takes the thread so Lisa stops writing on it, and Release to AI hands it back. A manager can assign a thread to a colleague, who is told about it.
Can we connect the mailbox the practice already uses?
Yes. Connect it whole with its folders, or forward a copy and keep your provider as the archive. Only the folders the practice allows are read, and each read is listed for staff to check.
What does practice inbox automation leave to the staff?
Everything clinical, billing and records: those threads wait in Needs you for a person, with Lisa's draft ready to check or held back. Directions, hours and forms can be answered and sent alone, under the rule you set for each desk.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Healthcare ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
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Try it free on your own business — no credit card, per company, never per seat.
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