AI Tickets for Healthcare. Refill and records request tracking, one ticket per request.
AI Tickets gives the front desk refill and records request tracking: each refill, records, referral or billing request by phone, chat, e-mail or form becomes one ticket with the whole conversation and the patient identified. The AI answers only what your knowledge covers, and refills, records and clinical questions wait for the person you name.
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7 days free · per company, never per seat · nothing to install
Held for staff
The ticket opens with the patient identified, the conversation, and what the AI found and did not find, with the answer box beside it.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Send every refill and records request to a person; the AI never answers those.”
Lisa“The refills and records departments will be answered by a person only, with the AI opening and filing each ticket. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Healthcare use it
A caller asks for a refill after hours; the ticket reaches the refills desk in the morning with the call's transcript on it.
A patient e-mails for a copy of her records; the ticket goes to the records desk, and she is told when to expect the answer.
A billing question about a statement arrives in the chat; it becomes a billing ticket, and the reply goes back by e-mail.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
Requests
Refill and records request tracking from every channel
Phone, chat, e-mail, forms
Each request opens a ticket in one list, marked with the channel it came from and carrying the conversation as the patient said or wrote it.
The patient identified
The contact, the earlier tickets and what was asked before are on the ticket before anyone on staff reads a word.
Priority and holder
Normal, High or Urgent on every ticket, and one selector hands it to a colleague; the list shows who holds each one.
Internal notes
A line for a colleague that the patient never sees, kept in the ticket's history with its time and author.
Who answers
Prescription refill request handling by the person you name
A rule per department
Refills, records, referrals and billing each choose: the AI alone, the AI proposing and a person sending, or one person.
Held when unsure
Below the score you set, the ticket waits for a person in Manual review, with what the AI found and what is missing.
A promise kept
Each department promises an answer within the working hours you set, four by default, and a ticket past it is marked in the list.
Questions & answers
AI Tickets for Healthcare: questions & answers
Does the AI approve prescription refills?
No. A refill request becomes a ticket for the department you name, set so a person answers. The AI opens the ticket, identifies the patient, attaches the conversation and tells the patient when to expect the answer.
How does medical records request tracking work?
Each request becomes a ticket on the records desk with the patient's words and contact details. Nothing is released by the AI; your staff answer it, and a ticket past the promise you set is marked in the list.
In patient request management, what can the AI answer by itself?
Only what your knowledge covers, on the departments where you allow it, and only when its score reaches the threshold you set between 50 and 95. Below it the ticket waits in Manual review, with nothing guessed.
What if a patient sends the same request twice?
A second ask from the same call, chat or mail thread lands on the ticket it opened, and two tickets from one patient about the same thing can be merged, with both conversations kept.
Do patients know when they will hear back?
Yes. The AI tells them when to expect the reply from the department's hours, the confirmation e-mail says it too, and a ticket past the promise is marked and its holder told.
Does referral request tracking work the same way?
Yes. A referral request by phone, chat, e-mail or form becomes its own ticket for the referrals desk, with the patient identified and the whole conversation on it, and the patient is told when to expect an answer.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Healthcare ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
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