Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Healthcare. A knowledge base for medical practices the AI answers from.

AI Knowledge is the knowledge base for medical practices that every channel answers from: your website, your documents, your rules and your facts in one tree. The AI answers patients only from it, a question it cannot answer is never guessed, and nothing you add goes live before a staff member approves it.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Rules

Rules

What the AI never says, always says, its scripts and procedures sit in one table, and two rules that clash are paired for staff to decide.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: callers describing an emergency are told to call emergency services.”

Lisa“An ALWAYS rule is drafted for every channel, telling callers who describe an emergency to call emergency services, with its test. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Healthcare use it

The office manager says: add a rule, never give dosing advice on any channel; the rule is written with its test and waits for approval.

A patient asks the chat about a procedure the website does not cover; the question waits under Q&A and gaps for staff.

The practice adds Saturday hours to its website, and the daily scan reads the changed page the next day.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

One tree

What the knowledge base for medical practices holds

The practice's facts

Locations, hours and holidays, languages, departments, people and lines, in the practice's own words: the facts the AI says on every channel.

The rules

One table of what the AI never says, always says, the scripts, the procedures and the questions to ask first, each with its test.

The library

Pages, articles, documents up to 25 MB, pictures and videos: the sources the AI answers from, topic by topic.

Contradictions paired

Two rules the AI cannot follow at once are shown side by side, so staff decide which one wins instead of the AI.

Approved

Approved answers for patient questions, tested every night

Nothing live before the click

The assistant proposes and staff press APPROVE & DEPLOY; a rule dictated in a hurry is read back before it counts.

Tested nightly

Each rule asks its own question every night and turns green or red, with the last answer shown beside a red one.

Gaps answered once

A question no source answers waits under Q&A and gaps; answered once, typed or by voice, every channel knows it.

Questions & answers

AI Knowledge for Healthcare: questions & answers

Does the AI answer patients from outside sources?

No. It searches your knowledge by meaning and builds the answer from those passages only, never the open web. A sentence your knowledge does not support is held back, and the question waits for staff to answer once.

How do we stop the AI from giving medical advice?

Write it as a rule: what the AI never says, always says, and the scripts it follows. Each rule has its channels and its own test, run every night, so a red result shows you the answer that slipped.

What does the AI say when it does not know?

Your honest no-answer line, in your words: that it needs to check with the team and come back. The question lands under Q&A and gaps with the whole conversation, for a person to answer once for every channel.

Is patient data ever learned into the practice knowledge base itself?

No. Personal data is never learned by any automation, and the terms you list as never-learn stay out. Every change still waits for APPROVE & DEPLOY before it goes live on any channel.

Does medical office FAQ automation answer the same on every channel?

Yes. The phone, the chat and e-mail all answer from the one tree, so a change to Saturday hours or the parking directions is made once and every channel says it from then on. A question none of them can answer waits under Q&A and gaps.

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