Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Healthcare. The medical answering service that books the visit.

AI Phone is a medical answering service that picks up your practice line on the first ring, day and night, in the caller's language. It books and moves visits during the call, reads accepted plans from your list, takes refill and records requests for staff, and puts every clinical question through to the nurse line or the provider's team.

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7 days free · per company, never per seat · nothing to install

Or call +1 (954) 736-3939 and hear it answer.

Zanus AI · AI Phone · Today's calls

Today's calls

Each call of the day on one list: who rang, whether the AI or a colleague handled it, how long it lasted and how it ended.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Refill calls open a ticket for the nurse queue; symptom questions go to the nurse line.”

Lisa“Refill calls will open nurse-queue tickets, and callers with symptom questions will be put through to the nurse line, after hours too. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Healthcare use it

At 7:40 a dozen patients ring at once; each is answered, and a father books his son's sports physical before school.

A caller mentions crushing chest pain; the AI reads your instruction to hang up and call emergency services, and books nothing.

On Saturday a daughter moves her mother's follow-up; the AI finds the next opening with the same cardiologist and texts the new time.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

On every call

What the medical answering service does on each patient call

Answered on the first ring

No hold music and no phone menu: patients say what they need in their own words, and the AI answers from your approved knowledge, not from memory.

Visits booked during the call

With AI Booking added, it offers only the free times of the right provider and visit type, books while the patient is still on the line and sends the confirmation.

Accepted plans, read from your list

Asked whether you take a plan, it reads the list you published and says yes or no. Coverage and eligibility for a patient go to billing.

Refill and records requests taken

It writes down the medication or records needed, the pharmacy or destination, and opens the request for staff. Nothing is approved or released during the call.

Messages read back

A message is filed for the right person with the callback number read back digit by digit, even when the patient dictates it just before hanging up.

Clinical calls put through

A clinical question goes to the nurse line or the provider's team. Before the call connects, your colleague hears from the AI who is calling and why.

Nights and weekends

An after hours medical answering service that does more than take messages

Your choice after closing

Outside office hours, choose full AI service, messages only or voicemail. Routine bookings and cancellations can carry on through the night.

Holidays and closures

On a holiday or a snow day, callers hear the message you wrote for that date, and the AI keeps booking for the days you are open.

The on-call provider

An urgent call your rules send to a person rings the on-call provider's phone app or mobile, in the order that provider chose.

The morning briefing

When the desk opens, the briefing tells you what came in overnight: visits booked, messages left, requests opened and calls put through.

Practice moments

Medical office answering service for the hours that overflow

The opening rush

The first hour brings more calls than the desk has hands. Nobody waits in a queue, and each caller is booked, helped or put through.

The lunch gap

While the front desk eats, the line still answers. Cancellations go to the waiting list, and a new patient gets a first visit before calling another practice.

The day after a long weekend

Three days of messages would bury the desk. Instead the requests are already tickets, the visits are booked and the callbacks wait with their reasons.

Dental offices

An answering service for dental office calls and new patients

Cleanings and exams booked

Hygiene visits, new-patient exams and follow-ups go into each hygienist's or dentist's book, with the length and rest time each visit type needs.

Pain after hours

A caller describing pain or swelling at night is handled by the rule your dentist wrote: put through to the on-call phone, or taken as an urgent message.

Plans and treatment costs

Accepted dental plans are read from your list; what a treatment would cost a patient goes to the treatment coordinator with the question written down.

Compared

Automated medical answering services compared with voicemail and live agents

What the practice needs	Voicemail	A live answering service	AI Phone
Calls during the rush	Patients leave a message or hang up	Answered when an agent is free	Every caller answered: with no hold queue
Booking a visit	Not possible	A message for your desk	Booked during the call: in the right provider's book
Refill and records requests	On the tape until someone listens	A message slip	A ticket for staff: with the patient's words and a reply time
Clinical questions	Wait for a callback	Relayed by message	Put through to your staff: who first hear who is calling and why
What is written down	A recording	A short message	Transcript and summary: on the patient's front-office record
Languages	Your greeting only	Depends on the service	The caller's language: for the whole call

Set-up

Set up the practice line in 2 minutes

Keep your number

Forward the practice line to the Front Office; calls are answered from that moment, with no porting. A new local number is available too.

Name the departments

Tell Lisa your front desk, scheduling, billing, records and nurse line, and whether each one is AI only, AI first or a person first.

Add the clinical rules

Say which calls go to the nurse line, which requests open a ticket and the emergency instruction a caller must hear.

Listen before you decide

Call the line yourself, hear how it answers your patients, then run it free for 7 days and read the report of every call.

Questions & answers

Medical answering service questions from practices

What is a medical answering service?

A medical answering service picks up a practice's calls when the desk cannot: after hours, at lunch or in the morning rush. AI Phone does it with AI voices that book and move visits, take refill requests and messages, and put clinical callers through to your staff, with every call written down.

How much does a medical answering service cost with AI Phone?

AI Phone is priced per company, never per seat or per receptionist, so the whole practice shares one subscription. The current plans are on the pricing page, and you can try it free for 7 days on your own line with no credit card.

Can the AI answer our practice phones after hours?

Yes. Outside office hours it books and cancels visits, takes messages and opens requests for the morning. Callers your rules mark urgent are put through to the on-call provider, and anyone describing an emergency is told to call emergency services.

What does the AI say when a caller describes an emergency?

It says the instruction your practice wrote, telling the caller to hang up and call emergency services, and it books nothing. That instruction is an always-say rule in your knowledge with its own nightly test, so it stays in the words you approved.

Does the AI give patients medical advice?

No. AI Phone answers from your approved information only: hours, locations, visit types, accepted plans and preparation sheets. It does not diagnose, assess symptoms or suggest treatment; those calls go to your nurse line or the provider's team.

Can patients still reach a person at the front desk?

Yes, under your rules: every department has its own policy, from AI only to a person first. A transfer rings your colleague on the computer, the phone app or a mobile, and the AI tells them who is calling and why before the call connects.

Is AI Phone an answering service for dental offices too?

Yes. A dental office sets its own departments, hygiene and dentist books, accepted plans and after-hours rule. The AI answers new-patient calls, cleanings, moves and cancellations, and pain or swelling is handled the way the dentist decided.

Can we keep our practice phone number?

Yes. Forward your current number to the Front Office and the AI answers at once, with no porting needed. If you later want the number moved in, the port is handled with your carrier, or you can take a new local number.

Does the medical phone answering service speak Spanish?

Yes. The AI answers each caller in their own language, Spanish included, and can route a call by language, so a Spanish-speaking patient who needs a person reaches the colleague who speaks it.

Is every patient call written down?

Yes. Every call the AI answers is saved with its transcript, summary and outcome on the patient's front-office record, with nothing extra to buy. Managers can follow a live call, and the calls your staff take are written too with AI Calls Transcripts.

Is an automated answering service worth it for a small practice?

A missed call is often a new patient who books elsewhere. An automated medical answering service answers each one, books the visit and writes it down, while your staff keep their attention on the patients in the room and the clinical calls.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Healthcare ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.