AI Front Office for Healthcare. The AI receptionist for medical office front desks.
Zanus AI is an AI receptionist for medical office front desks that answers patients by phone, web chat, e-mail and web forms, day and night. It books visits with the right provider, files refill and records requests, and puts every clinical question through to your staff to answer.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
You talk. Lisa sets it up.
You“Refill calls open a ticket for the nurse queue; symptom questions go to the nurse line.”
Lisa“Refill calls will open nurse-queue tickets, and callers with symptom questions will be put through to the nurse line, after hours too. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for Healthcare
- Patients booking, moving or cancelling a visit with their own doctor
- Parents and adult children calling on behalf of a family member
- Referring offices sending a patient and asking when the first visit is
- New patients asking whether the practice takes their insurance plan
- Pharmacies and labs with a question for the clinical team
- Evening callers who only want to know the Saturday hours
What it handles
What an AI receptionist for medical office teams takes off the desk
As an AI receptionist for medical offices, one assistant answers every door of the practice and finishes the routine job before a person is needed.
Calls on the first ring
AI Phone answers phone calls on the practice line at opening time, over lunch and through the night, so missed calls stop; it books the visit during the call and puts clinical callers through to your nurse line.
Visits in the right book
AI Booking runs appointment scheduling under your scheduling rules: only the free times of the provider, location and visit type the patient needs, a confirmation at once and the reminder before the day.
Questions on your website
AI Webchat answers hours, parking, accepted plans and preparation sheets from your own pages, by text or voice, and AI Web Forms take patient intake with a reply in seconds.
The practice inbox
AI E-mail drafts the routine replies, sends the ones you allow and holds anything clinical, billing or records-related for the right desk to decide.
Requests that cannot be lost
Refill, records and billing requests become tickets with the patient's words, the department and a reply time, so Monday's pile is sorted before anyone arrives.
One record per patient
AI CRM writes each call, chat, e-mail and form onto the patient's front-office record, so the next colleague reads what was said instead of asking again.
A day at the practice
The patient calls that make a medical office day hardest
7:30, the doors open
Sick-day calls, same-day requests and parents before school arrive together. Every caller is answered at once, and anyone with a clinical question is put through under your rules.
Lunch, with nobody at the desk
The receptionists step away and the line keeps ringing. Visits are booked, cancellations freed for the waiting list, and messages taken with the callback number read back.
Saturday and Sunday
A weekend call to move a follow-up is handled that weekend. Urgent callers hear your after-hours instruction, and routine requests wait on the morning list.
Monday's refill pile
Weekend refill requests are already tickets for the nurse queue, each carrying the medication, pharmacy and prescriber the patient named, in the order they came in.
Flu and school-physical season
When call volume climbs and the same three questions arrive all day, the AI answers them from your approved wording and books the clinic slots you opened for the season.
A referral after closing
A referring office sends a patient at six in the evening. The form gets an instant reply, the patient is offered first visits, and your coordinator sees it at opening.
Real screens
The AI front desk for practices, on real screens
The screens carry demo data; what matters is the job each one does for your front desk.
Compared
An AI receptionist for medical office calls, compared with the usual options
| What the practice needs | A person at the front desk | An answering service | Voicemail | Zanus AI |
|---|---|---|---|---|
| Calls at opening time | One call at a time, the rest on hold | Messages taken, nothing booked | Callers hang up or leave a message | Every caller answered: with no hold queue and the visit booked during the call |
| Nights and weekends | Closed | Messages for the morning | Played back on Monday | Answered the same way: under your after-hours rules, with the on-call transfer |
| Booking and moving visits | Yes, during desk hours | Rarely, by message | No | Booked in the provider's book: with the confirmation and reminder sent |
| Clinical questions | Passed to the nurse | Relayed by message | Waiting on the tape | Put through to your staff: with the caller's words written down |
| A written record | Notes when there is time | A message slip | A recording to replay | Transcript and summary: on the patient's front-office record |
| Languages | Those your staff speak | Depends on the service | Your greeting only | The patient's language: on the phone, in the chat and by e-mail |
What goes to a person
Where the AI stops and your staff take over
No advice, no diagnosis
The AI answers only from information your practice approved. It offers no medical advice, makes no diagnosis and does not rank symptoms; clinical questions belong to staff.
Emergencies sent to emergency services
A rule your practice writes names the warning signs. A caller who mentions one is told, in your words, to hang up and call emergency services, and nothing is booked.
Refills and records stay with staff
No prescription is renewed and no record released by the AI. The request is written down in full and waits for the person or department you name.
Coverage and bills go to billing
Whether a plan is accepted is read from your list. What a plan covers, a balance or a dispute goes to the billing desk with the conversation attached.
A person when your rules say so
Each department is AI only, AI first or a person first. On a transfer, the AI tells your colleague who is calling and why before the call connects.
You approve what it says
Nothing it tells a patient comes from the open web. Your website, documents and rules form its knowledge, and a new rule goes live only after your approval.
Set-up
Set up the practice's AI front office in 2 minutes
Forward the practice line
Keep the number patients already know. Forward it to the Front Office and calls are answered from that moment, with no porting and nothing to install.
Tell Lisa about the practice
Say your providers, locations, visit types, accepted plans and after-hours coverage. Lisa reads your website for the rest and shows each change before and after.
Write the clinical rules
Tell Lisa which calls go to the nurse line, which requests open a ticket for staff, and the emergency instruction every caller must hear.
Try it on your own patients
Run it free for 7 days with no credit card, then read every call, booking and request it handled before you decide.
Questions & answers
Frequently asked questions about an AI receptionist for medical office calls
What does an AI receptionist for a medical office do?
The AI receptionist answers the practice line, the website chat, the inbox and your forms like a trained front desk. It books, moves and cancels visits in each provider's calendar, says which plans you accept, takes messages with the callback number read back, opens refill and records requests for staff, and puts clinical callers through to the nurse line or the provider's team.
Will a medical receptionist be replaced by AI?
That is not the aim. The AI takes the repeat calls, the overflow at opening time and the nights and weekends, so your receptionists can look after the patients standing at the counter. Each department chooses AI only, AI first or a person first, and you decide when a caller reaches a person.
Does the AI give medical advice or triage symptoms?
No. It gives no medical advice, makes no diagnosis and does not judge how serious a symptom is. It answers only from the information your practice approved, such as hours, visit types and preparation sheets, and hands every clinical question to the nurse line, the provider's team or a message for them, as your rules say.
What happens when a caller describes an emergency?
Your knowledge carries an always-say rule your practice wrote: a caller who mentions one of the warning signs you list is told to hang up and call emergency services, in the words you approved. The AI does not try to book, assess or reassure, and the call is kept with its transcript for your staff to review.
Can the AI tell patients which insurance plans we accept?
Yes, from the list of accepted plans your practice publishes. It says whether a plan is on the list and books the visit, but it does no insurance verification and makes no coverage or eligibility decision for anyone. Those questions go to your billing desk with the plan the caller named already written on the record.
How are prescription refill and records requests handled?
They are taken as requests and never approved by the AI. The caller's words, the medication or records named and the pharmacy or destination land on a ticket for the department you chose, set so that only a person answers. The patient hears when to expect a reply, taken from that department's hours.
Is it also an AI receptionist for dental office calls?
Yes. Dental practices run the same front office: cleanings and new-patient exams booked in each hygienist's or dentist's book, accepted dental plans read from your list, after-hours calls answered, and pain or swelling handled by the rule your dentist wrote, such as a transfer to the on-call phone or an urgent message.
How much should an AI receptionist cost a practice?
Zanus AI is priced per company, never per seat, so every provider and receptionist works under one subscription. You choose the modules the practice needs and add others later, and weigh that against the lost revenue of missed calls and unfilled cancellations. The plans are on the pricing page, and the free trial runs for 7 days on your own line with no credit card.
How is patient privacy looked after?
You set the rules for patient data. Call recording is off as shipped, each department's mailbox receives its own transcripts, staff see only the departments and drawers they are given, and every open of a filed document is in the audit. Whether your set-up meets your privacy obligations is decided by your practice and its own advisors.
Is it a replacement for our clinical record system?
No. It works the front office: it answers, books and files requests, and keeps each patient's conversations, bookings and requests on a front-office record. Visits land in AI Booking and in the work calendar you connect. It is not the medical chart; charts, results and clinical notes stay where your providers keep them.
Which languages does the AI speak with patients?
The patient's own. AI Phone answers each caller in their language, the website chat and avatar speak 40 languages, and a call can be routed by language, so a Spanish-speaking parent who needs a person reaches the colleague who speaks Spanish.
Can the AI receptionist for medical office overflow calls cover the morning rush?
Yes. No caller waits in a hold queue, however high the call volume at opening time. Set the front desk to a person first and the AI picks up the inbound calls nobody can take, then books the visit, takes the message or opens the request. A manager can listen to a live call in real time, and the patient experience is the same at 8 AM as at 3 PM.
How quickly can an AI receptionist for healthcare and medical offices start answering?
In 2 minutes. Forward the practice line from your phone system, the way you would for an answering service, tell Lisa your providers, visit types, accepted plans and after-hours rules, and the AI starts answering. Lisa reads your website for the rest and shows every change before and after, applied only on your yes.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.