AI Call Desk for Reception and Switchboard. Your receptionists get a browser phone and a work queue.
AI Call Desk gives your receptionists and switchboard operators a phone in the browser, calling from the organization's number, and a work queue prepared by Front Office: who to call back, why, and from which conversation. Each call is transcribed into the caller's story while it happens, and two lines dictated afterwards turn into a scheduled next step.
TRY AI CALL DESK FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Put every overnight message that needs a person in the morning receptionist's queue.”
Lisa“Done: overnight messages that need a person now appear in the morning receptionist's queue, with the reason and the transcript.”
Any setting, in any module · applied only on your yes
How Reception and Switchboard use it
The morning receptionist opens the queue and calls back three overnight messages from the browser, each with its transcript.
An operator working from home takes switchboard overflow on a laptop, calling from the main number.
After a call with a demanding supplier, the operator dictates two lines and a follow-up is scheduled for accounts payable.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Work queue: who to call, why, from which conversation, prepared by Front Office
- Phone in the browser, calling from your company number
- The call transcribed into the customer's story as it happens
- Two dictated lines after the call → the next step proposed and scheduled
- AI Assist on calls available on top: live suggestions from your knowledge while your person talks
Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Call Desk does, for every business ›
Works withAI PhoneAI CRMAI Assist on callsAI QuotingAI BookingAI Follow-up
Questions & answers
AI Call Desk for Reception and Switchboard: questions & answers
Can receptionists answer and make calls from a browser?
Yes. AI Call Desk is a phone in the browser that calls from your organization's number, so a receptionist can work from any desk without a handset. Each call is transcribed into the caller's story.
What is in the receptionist's work queue?
The callbacks the switchboard owes, each with the reason and the conversation it came from. Overnight messages and requested callbacks appear with their context, so nobody hunts through message slips.
Do operators have to type call notes?
No. The switchboard call is written up while the operator talks, and two spoken lines after hanging up are enough for Front Office to propose and schedule what happens next.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Reception and Switchboard ›
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
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