Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Consulting Firms. The coordinator's callbacks queued, dialed and transcribed.

AI Call Desk gives the firm coordinator and the BD team a work queue and a phone in the browser that calls from the firm's number. The queue lists who to call and why, prepared from the day's conversations; each call is transcribed onto the client record, and two dictated lines afterwards set the next step.

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Zanus AI · AI Call Desk · The work queue on the operators' desk
AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Put every caller who asked for a partner by name into tomorrow's callback queue.”

Lisa“Done: callers who asked for a named partner now appear in the next morning's callback queue, with the reason and the transcript attached.”

Any setting, in any module · applied only on your yes

How Consulting Firms use it

1

The coordinator opens the queue at 9 and calls back the three prospects who asked for a partner yesterday.

2

A BD associate calls an RFP contact from the browser, and the clarification she hears lands on the pursuit record.

3

After a call, the coordinator dictates that the client wants Tuesday instead; the AI proposes the reschedule and books it.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

  • Work queue: who to call, why, from which conversation, prepared by Front Office
  • Phone in the browser, calling from your company number
  • The call transcribed into the customer's story as it happens
  • Two dictated lines after the call → the next step proposed and scheduled
  • AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Questions & answers

AI Call Desk for Consulting Firms: questions & answers

Can our coordinator make calls from the browser with the firm's number?

Yes. AI Call Desk adds a phone in the browser that calls from the firm's number, with each call transcribed into the client's story as it happens. Clients see the firm's number, not a personal mobile.

What is in the callback queue?

The people your coordinator should call and why, prepared by Front Office from the day's calls, chats and forms. Each item links to the conversation it came from, so the call starts with context.

Does the coordinator still need to write call notes?

No. The call is transcribed onto the record, and two dictated lines afterwards are enough for the AI to propose the next step and schedule it.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Consulting Firms ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.

REAL AI - the whole Front Office is AI, not old software with an AI button.

Awards & trade shows ›
TMCnet Enterprise AI Product of the Year 2026
Visitors meeting Zanus AI live at a 2026 trade show
Hands-on with the Zanus AI demo at a 2026 technology trade show

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