Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Reception and Switchboard. A receptionist knowledge base of people, hours and rules

AI Knowledge is the receptionist knowledge base every Front Office answers from: your departments, people, lines, hours and holidays, your rules and your website, in one tree. The phone, the chat and the inbox answer only from it, and a question it cannot answer waits for you to answer once.

TRY AI KNOWLEDGE FREENo credit card · Ready in 2 minutes

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · The start

Receptionist knowledge base: the first questions, each with an example, answered by typing or talking, real Zanus AI screen

The start

Each first question shows an example; answer it here or by talking, and every answer becomes a rule or a fact the AI uses.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never give out a colleague's mobile number.”

Lisa“Rule written: colleagues' mobile numbers are never given out, on any channel, with its own test. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Reception and Switchboard use it

A new department opens on the second floor; the manager tells Lisa, approves the change, and every channel knows it.

A caller asks something nobody wrote down; the question waits under Q&A and gaps until someone answers it once.

The holiday closures for December are entered once, and the phone and the chat give callers the same dates.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

What the desk knows

A receptionist knowledge base in one tree

The company branch

Identity, locations, hours and holidays, languages, plus the company directory for the switchboard with departments, people and lines, in your organization's own words.

The rules

What the switchboard must never say, what it always says, the script for an urgent caller and the questions to ask first, each with its own test.

Your website, read daily

New pages join with their pictures, a changed page is read again and a page that left the site is retired, so directions and hours stay current.

The order of truth

When the visitor page and a written answer disagree about parking, your written answer wins, and two rules that clash are shown side by side for you to settle.

Ready in 2 minutes

A front desk knowledge base set up in 2 minutes

Give Lisa your address

She scans the site map and menu, so the contact, directions and department pages join the knowledge topic by topic.

Answer the start questions

What the organization does, what the front desk must never say or promise, and who handles what: each answer becomes a rule or a fact.

Add your people and rules

Name the departments and who is in each, drop in your documents, and every rule gets its own test.

Ask it what callers ask

Run it free for 7 days, ask what your callers ask, and read the quality tests before you decide.

AI Knowledge for Reception and Switchboard, trade by trade

By industryLaw Firms Small Business Healthcare Consulting Firms Real Estate Enterprise Groups Associations Media Companies Software & SaaS Travel Agencies Hardware & Electronics Aerospace & Aviation

Questions & answers

AI Knowledge for Reception and Switchboard: questions & answers

What does the switchboard AI know about our company?

What you put in the tree: identity and facts, locations, hours and holidays, languages, departments, people, lines and approvals, plus your rules and your library of pages and documents. It answers only from these, never from the open web.

What happens when a caller asks something it does not know?

It does not guess. A sentence your knowledge does not support is held back, the caller hears that it will be verified, and the question lands under Q&A and gaps for you to answer once for every channel.

How do we keep the directory up to date?

Talk to the switchboard knowledge base. When someone joins, leaves or changes department, say so through Add by talking; Lisa writes the change in the right branch, and nothing goes live before you press APPROVE & DEPLOY.

How do we know it still answers right?

Every switchboard rule, such as never giving out a mobile number, carries a test that runs each night and turns green or red, and the questions you answered once are replayed daily, so a slip shows on the page first.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Reception and Switchboard ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.