Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for Reception and Switchboard. Front desk email management for the info inbox

AI E-mail is front desk email management for the general address everyone shares: Lisa reads each message, finds the sender's contact, sorts it to the right department and writes the answer from your own knowledge. Per department you decide whether she sends it herself or a person approves it first.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Who answers

Front desk email management: per department, Lisa sends, Lisa writes for approval, or a person writes, real Zanus AI screen

Who answers

For each department, choose whether Lisa answers and sends, writes for a person to approve, or leaves the mail to a person, and set the response time.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Let the general desk answer and send alone; the legal desk waits for a person.”

Lisa“The general desk now answers and sends on its own, and the legal desk waits for a person's approval. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Reception and Switchboard use it

A supplier writes asking where to send invoices; the message lands on the billing desk with Lisa's answer ready to send.

A purchase order arrives at info@; a case opens on Orders & quotes, and the sender's next mail lands on it.

A visitor writes in German about parking; the desk reads it in English and replies with the German translation beside.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

The general inbox

Front desk email management, desk by desk

One desk per department

Billing, purchasing, press or the departments you name each get their own desk, address, colour and count of open conversations.

A draft already written

With general inbox email answering, most replies wait in Ready to send, written from your knowledge in the sender's language; the receptionist reads one, changes a word and sends.

Only what needs a person

Needs you holds the mails that need a decision from someone, across every desk and mailbox, so the rest of the general inbox stays out of the way.

Requests the AI will not carry out

When a message to info@ asks to cancel an order or change an address, the AI never carries it out; the thread is left for one of your people to decide.

Ready in 2 minutes

Info inbox management set up in 2 minutes

Add the shared addresses

Add info@, press@ or any general address and choose the desk each one lands on; the mailbox you have now stays as it is.

Say who answers

Tell Lisa that the general desk may answer alone while the legal and press desks wait for a person; she shows each change before and after.

Set the response time

Choose how long a visitor's or supplier's mail may wait before it counts as overdue, in working hours or around the clock.

Read the first week

Run it free for 7 days on your own general inbox and read every answer Lisa prepared, sent or held.

AI E-mail for Reception and Switchboard, trade by trade

By industryLaw Firms Small Business Healthcare Accounting & Tax Firms Consulting Firms Real Estate Enterprise Groups Associations Media Companies Software & SaaS Travel Agencies Hardware & Electronics

Questions & answers

AI E-mail for Reception and Switchboard: questions & answers

Can AI manage a shared info inbox?

Yes. In a shared inbox for reception, every mail sent to info@, sales@ or support@ lands on a desk, one per department, with the contact attached and Lisa's answer prepared. Needs you then shows the receptionist only the messages that call for a decision, with Lisa's proposal next to each.

Does the AI send replies without anyone checking?

Only on the departments where you allow it. By default Lisa writes and a person approves, so nothing leaves the general inbox without a click; one department can answer alone while another keeps waiting for a person.

Can a receptionist take over a thread?

Yes. When a receptionist takes a thread over, Lisa stops writing on it until Release to AI hands it back, and the office manager can assign any thread to a colleague, who is told at once.

What happens to newsletters and bulk mail?

They are moved out of the general inbox, though Lisa reads each one once in case a real person is hiding behind it. A supplier's question sent from a mailing tool is pulled back to the right desk and answered.

Is a mail that waits too long flagged?

Yes. Each desk of the general inbox has its own response time, four hours by default, and Overdue lists every message left unanswered past it, so a supplier's question does not sit waiting for days.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Reception and Switchboard ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.