AI Tickets for Small Business. Customer support ticketing for small business, from every channel.
AI Tickets gives you customer support ticketing for small business: every call, chat, e-mail and web form becomes a ticket with the whole conversation and the customer already identified. The AI answers from your knowledge when it is sure enough, and below the score you set the ticket waits for a person, with nothing guessed.
TRY AI TICKETS FREENo credit card · Ready in 2 minutesReady to buy? See plans & pricing ›
7 days free · per company, never per seat · nothing to install
All tickets
Calls, chats, e-mails and web forms open tickets in the same list, each one marked with the channel it came from.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Tell customers we answer within two working hours, not four.”
Lisa“Ready: the promise becomes two working hours, and tickets past it show on your team's list. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Small Business use it
A caller says his new dishwasher leaks; the AI opens a ticket with the transcript and the model he named.
A chat visitor asks how to reset her alarm panel, and the AI answers back in the chat from your how-to page.
A refund request by mail is held in manual review for you, with the customer's earlier tickets beside it.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
One list
Support tickets from phone and chat, e-mail and forms
Every request lands in one support inbox for small business teams, with the conversation and the customer on the ticket.
One conversation, one ticket
A second question from the same call, chat or mail thread lands on the ticket it opened, never on a duplicate.
The customer identified
The contact, the product they named and their earlier tickets are on screen before anyone reads a word.
An answer proposed
The AI writes the answer from the conversation and your instructions, typed or dictated, for a person to read and send.
Rated by the customer
Under every answer the customer can say whether it helped, and solved on the first answer counts the ones that did.
Set-up
Your help desk ready in 2 minutes
Name the departments
Support, repairs or orders, each with its own promise to the customer and its own signature.
Say who answers
The AI alone, the AI proposing and a person sending, or one person, department by department.
Set how sure it must be
Move the score up for caution or down for speed; below it, a person reads the ticket and decides.
Read the tickets
Run the 7 free days and read every ticket the AI answered or held for your team.
Questions & answers
Questions about customer support ticketing for small business
Does a small business need a ticketing system?
When requests arrive by phone, chat, e-mail and forms and two people cannot watch all four, yes. AI Tickets is a help desk for small business teams that puts every request in one list with its channel and conversation, so nothing is answered twice or forgotten.
Will the AI answer tickets on its own?
Only when it is sure enough. For AI answers to support tickets you set how sure it must be on a scale from fifty to ninety-five, seventy-five by default; below that score it never sends, and the ticket waits for a person in manual review.
Can I open a ticket for a walk-in customer?
Yes. Open a new ticket for someone who called your mobile or came to the counter, type or dictate what they said, and it lands on their story with everything else.
When does the customer get an answer?
Each department carries a promise, four working hours by default, that the customer is told. Your team sees every ticket that goes over it, and the answer goes back by e-mail, in the chat, by text or by a call back.
What happens to questions the AI cannot answer?
A question held for a person as often as you set becomes a knowledge gap, a list of what to teach the AI next, so once you answer it the next customer gets the answer from the AI.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Small Business ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.