ZANUS FRONT OFFICE FOR SMALL BUSINESS — REQUESTS & RETURNS

Requests that file themselves — nights and weekends included.

A customer with a broken part at 9 PM, a wrong cake order the morning of the party, a leak that came back, a return with no receipt, a complaint about the wait: the AI identifies the customer, files the request with everything it needs — order, product, photos requested — routes it to you or your helper, and keeps the customer informed until it is closed. Nothing on a sticky note.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Who, what, which order or job, when, what exactly is wrong — captured in the conversation, photos requested, no callback to ask again.

Routed by your rules

Returns follow your return policy; warranty jobs to you; delivery questions to whoever drives; complaints straight to your queue with the transcript.

Status updates sent

The customer hears when the part arrived, when the redo is scheduled, when the refund went out — automatically, in their language.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own business7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A customer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That customer stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI decide refunds or warranty?

No. It applies the return and warranty rules you wrote, files everything else for you, and never argues with a customer. Anything involving safety — a product that caused harm, a repair that could be dangerous — goes to a person at once.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own business. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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